{"id":18150,"date":"2024-01-29T09:56:26","date_gmt":"2024-01-29T09:56:26","guid":{"rendered":"https:\/\/ocs.com\/id\/customer-stories\/memberikan-solusi-total-facilities-management\/"},"modified":"2024-01-29T09:56:26","modified_gmt":"2024-01-29T09:56:26","slug":"memberikan-solusi-total-facilities-management","status":"publish","type":"customer-stories","link":"https:\/\/ocs.com\/id\/customer-stories\/memberikan-solusi-total-facilities-management\/?lang=id","title":{"rendered":"Memberikan solusi Total Facilities Management"},"content":{"rendered":"
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Tantangan:<\/h3>\n

Memberikan berbagai layanan dengan kualitas dan standar tertinggi, dengan fleksibilitas untuk beradaptasi sesuai kebutuhan dan tetap hemat biaya bagi pelanggan kami. Tantangan utama meliputi:<\/p>\n

    \n
  • Memenuhi Indikator Kinerja Utama (KPI) dan Perjanjian Tingkat Layanan (SLA)<\/li>\n
  • Memastikan kepatuhan terhadap peraturan keselamatan dan bangunan<\/li>\n
  • Mengelola beragam layanan secara efisien<\/li>\n
  • Memberikan pelaporan yang transparan dan kepatuhan keuangan<\/li>\n<\/ul>\n <\/div>\n <\/div>\n <\/section>\n
    \n
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    Solusi<\/h3>\n

    Solusi kami berpusat di sekitar fungsi Helpdesk kami, yang, menggunakan sistem Computer-Aided Facilities Management (CAFM) yang canggih. Sistem terpusat ini memberi tim kami kemampuan untuk mengelola seluruh portofolio nasional melalui satu titik kontak. Helpdesk mengelola tugas Terencana dan Reaktif, dan tim menjawab panggilan layanan dalam jadwal layanan yang ditentukan, menetapkan nomor tugas unik melalui sistem CAFM untuk pelacakan komprehensif.<\/p>\n

    Metodologi helpdesk yang dipesan lebih dahulu dibuat untuk mobilisasi kontrak, yang merinci periode respons dan perbaikan. Semua panggilan dicatat dalam waktu 15 menit, memastikan transparansi dan kepatuhan terhadap SLA. Sistem CAFM kami berfungsi sebagai Platform Teknologi Informasi utama, mendukung Helpdesk dan memfasilitasi pengiriman layanan TFM secara keseluruhan.<\/p>\n <\/div>\n <\/div>\n <\/section>\n

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    Hasil<\/h3>\n

    Solusi Helpdesk kami telah menghasilkan hasil nyata sebagai hasil analisis data yang dikumpulkan dari sistem CAFM kami. Peralatan pembersih baru, inisiatif penghematan air, dan perencanaan strategis pekerjaan kontraktor telah diperkenalkan yang telah menghasilkan penghematan biaya yang signifikan.<\/p>\n

    Implementasi fungsi Helpdesk, inisiatif peningkatan berkelanjutan, dan langkah-langkah penghematan biaya strategis telah memperkuat kemitraan dengan pelanggan kami. Layanan TFM yang disediakan tidak hanya memenuhi tetapi melampaui harapan, menunjukkan komitmen terhadap keunggulan dan kemampuan beradaptasi dalam lingkungan yang dinamis.<\/p>\n <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

    Pelanggan kami adalah agen pemerintah Irlandia …<\/p>\n","protected":false},"featured_media":5144,"template":"","meta":{"_acf_changed":false,"footnotes":""},"contract-type":[],"key-criteria":[],"location":[360,347,348,345,350],"sector":[292],"service-type":[353],"class_list":["post-18150","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nMemberikan solusi Total Facilities Management - OCS - Indonesia<\/title>\n<meta name=\"description\" content=\"OCS Ireland menyediakan layanan Total Facilities Management untuk pelanggan, dengan layanan yang mencakup katering, keamanan, dan banyak lagi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ocs.com\/id\/customer-stories\/memberikan-solusi-total-facilities-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Memberikan solusi Total Facilities Management\" \/>\n<meta property=\"og:description\" content=\"OCS Ireland menyediakan layanan Total Facilities Management untuk pelanggan, dengan layanan yang mencakup katering, keamanan, dan banyak lagi.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ocs.com\/id\/customer-stories\/memberikan-solusi-total-facilities-management\/?lang=id\" \/>\n<meta property=\"og:site_name\" content=\"OCS - 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