{"id":24349,"date":"2026-10-02T07:32:00","date_gmt":"2026-10-02T00:32:00","guid":{"rendered":"https:\/\/ocs.com\/id\/?post_type=customer-stories&p=24349"},"modified":"2026-10-02T10:07:05","modified_gmt":"2026-10-02T03:07:05","slug":"regenerative-facilities-management-for-indonesias-next-generation-digital-infrastructure","status":"publish","type":"customer-stories","link":"https:\/\/ocs.com\/id\/customer-stories\/regenerative-facilities-management-for-indonesias-next-generation-digital-infrastructure\/","title":{"rendered":"Regenerative Facilities Management for Indonesia’s Next-Generation Digital Infrastructure"},"content":{"rendered":"\n
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Building resilience beyond traditional facilities management<\/h2>\n <\/div>\n
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Indonesia’s digital economy is scaling quickly, and hyperscale data centres now sit at the centre of enterprise growth, cloud adoption, and digital transformation. In these environments, availability, environmental control, safety, access, and maintenance discipline connect directly to customer uptime and business continuity.<\/p>\n

A leading Indonesian hyperscale data centre operator partnered with OCS Indonesia to strengthen operational resilience and establish an integrated operating model across mission-critical facilities and the wider building environment. The model combines Facilities Management Agent (FMA) governance with Building Management (BM) services.<\/p>\n

The campus spans approximately 65,000 square metres and is designed to support up to 75 MW of IT capacity. The partnership was built around a shared objective of creating a resilient, transparent, and continuously improving operating environment that protects critical operations while strengthening service accountability, asset stewardship, workforce capability, and resource efficiency.<\/p>\n <\/div>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n \n\n\n

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Operational Requirements<\/h2>\n

As a newly operational hyperscale data centre, the customer needed a partner able to govern critical facility activities, coordinate specialist maintenance suppliers, manage building services, and provide clear evidence of performance through structured reporting and service-level controls.<\/p>\n

The operating model also needed to support rapid growth and stringent uptime expectations while maintaining disciplined procedures, safe working practices, and consistent service standards across critical and non-critical areas.<\/p>\n

For a hyperscale facility, operational continuity depends on the effectiveness of the complete facilities ecosystem supporting it, not on equipment reliability alone.<\/p>\n

Key requirements included:<\/strong><\/p>\n <\/div>\n <\/div>\n \n

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\n Mobilising a fully operational facilities management model within an aggressive implementation timeline <\/div>\n <\/div> \n
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\n Establishing FMA governance for day-to-day critical facility monitoring and operational coordination <\/div>\n <\/div> \n
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\n Governing preventive maintenance performed by specialist suppliers through controlled planning, access, documentation, supervision, and completion tracking <\/div>\n <\/div> \n
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\n Integrating cleaning, gardening, facade cleaning, building maintenance technicians, and security through one BM governance structure <\/div>\n <\/div> \n
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\n Protecting availability and environmental conditions in mission-critical areas <\/div>\n <\/div> \n
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\n Standardising MOP, SOP, EOP, SLA\/SLG, reporting, escalation, and compliance controls <\/div>\n <\/div> \n
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\n Providing transparent visibility of performance, exceptions, operational risk, and resource efficiency <\/div>\n <\/div> <\/div>\n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n \n\n
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\n The OCS Regenerative FM Approach <\/h3>\n

\n The operating model connects people, process, specialist supplier, performance data, and governance around the outcomes that matter most to the customer, from uptime and resilience to safety, transparency, and continuous improvement. The aim goes beyond preserving the facility. Operational information and service performance are used to make the operating environment more controlled and more capable over time. <\/p>\n <\/div>\n \n

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