{"id":17746,"date":"2025-06-23T06:42:44","date_gmt":"2025-06-23T05:42:44","guid":{"rendered":"https:\/\/ocs.com\/nz\/?post_type=customer-stories&p=17746"},"modified":"2025-07-01T01:29:49","modified_gmt":"2025-07-01T00:29:49","slug":"delivered-cleaning-servces-to-the-warehouse-group-since-2004","status":"publish","type":"customer-stories","link":"https:\/\/ocs.com\/nz\/customer-stories\/delivered-cleaning-servces-to-the-warehouse-group-since-2004\/","title":{"rendered":"Supporting 218 Stores Nationwide with Tailored Cleaning Solutions"},"content":{"rendered":"\n
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\n \n \n \n \"A\n <\/picture>\n <\/div>\n
\n

Executive Summary<\/h2>\n
\n

OCS New Zealand has delivered cleaning services to The Warehouse Group (TWG) since 2004, supporting over 218 stores nationwide. For more than two decades, the partnership has evolved to meet changing market conditions, customer expectations, and operational models. In 2024, a full-service review was undertaken to realign cleaning requirements with the realities of modern retail \u2013 resulting in a refreshed, future-focused service model that maintains quality while improving visibility, efficiency and cost control.<\/p>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n

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  • \n
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    \n \n \n \n \n \n \n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n <\/div>\n

    \n 218<\/span> <\/h3>\n <\/div>\n

    \n Retail stores supported across New Zealand <\/p>\n <\/li>\n

  • \n
    \n
    \n \n \n \n \n \n \n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n <\/div>\n

    \n 20<\/span>+ <\/h3>\n <\/div>\n

    \n Years of continuous service without going to market <\/p>\n <\/li>\n

  • \n
    \n
    \n \n \n \n \n \n \n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n <\/div>\n

    \n 24<\/span>\/7 <\/h3>\n <\/div>\n

    \n Help Desk support available to every TWG store <\/p>\n <\/li>\n

  • \n
    \n
    \n \n \n \n \n \n \n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n <\/div>\n

    \n 1<\/span> <\/h3>\n <\/div>\n

    \n National contract, tailored to store size and foot traffic <\/p>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

    \n
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    \n \n \n \n \"A\n <\/picture>\n <\/div>\n
    \n

    The brief<\/h2>\n
    \n

    TWG operates some of Aotearoa New Zealand\u2019s most recognisable brands, including The Warehouse, Warehouse Stationery and Noel Leeming. As the retail environment became more complex \u2013<\/strong> influenced by the rise of online shopping, COVID-19 disruptions, and inflationary pressures \u2013 TWG needed to review how it delivered in-store services.<\/p>\n

    Building on a strong service history, TWG approached OCS in early 2024 to reset their cleaning programme to:<\/p>\n <\/div>\n \n

    \n \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Maintain hygiene and service standards across all sites <\/div>\n <\/div> \n
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    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Better align cleaning specifications with current store operations <\/div>\n <\/div> \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Identify and implement cost savings without compromising quality <\/div>\n <\/div> <\/div>\n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n\n
    \n
    \n
    \n
    \n \n \n \n \"A\n <\/picture>\n <\/div>\n
    \n

    The outcome<\/h2>\n
    \n

    To support the reset, OCS and TWG formed a joint working group made up of senior stakeholders from both businesses. The team undertook a store-by-store assessment to understand current conditions and identify areas for improvement.<\/p>\n

    Key actions and results included:<\/p>\n <\/div>\n \n

    \n \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Adjusting cleaning specifications to match each store\u2019s real-time needs <\/div>\n <\/div> \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Modifying the frequency of certain tasks like floor scrubs, window cleaning and toilet cleans <\/div>\n <\/div> \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Streamlining communications with store managers through a business-wide reset led by TWG <\/div>\n <\/div> \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Implementing itemised invoicing and monthly reporting at store level <\/div>\n <\/div> \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Introducing live Power BI dashboards for full transparency over services and spend <\/div>\n <\/div> \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Providing minor maintenance services (e.g. plumbing, electrical) through OCS\u2019s trades network. <\/div>\n <\/div> <\/div>\n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n
    \n \n \n \n <\/g>\n <\/svg>\n
    \n

    \n Since launching the new model in April 2024, refinements have continued based on local feedback \u2013 reinforcing a more responsive, collaborative way of working. The agreement has been renewed through to 2027.
    \r\n
    \r\n\u201cOCS has been a valued partner to us for many years \u2013 reliable, responsive, and always in tune with our evolving needs. Their deep understanding of our business and commitment to our success has meant whenever we\u2019ve come to them needing a solution, they\u2019ve always come to the party.\u201d <\/p>\n

    \n
    \n

    \n Nathan Tong <\/p>\n

    \n GM Central Operations, The Warehouse & Warehouse Stationery <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":10000022688,"template":"","meta":{"_acf_changed":false,"footnotes":""},"contract-type":[],"key-criteria":[],"location":[240],"sector":[144],"service-type":[26],"class_list":["post-17746","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nDelivering cleaning services to The Warehouse Group since 2004<\/title>\n<meta name=\"description\" content=\"OCS New Zealand has delivered cleaning services to The Warehouse Group (TWG) since 2004, supporting over 218 stores nationwide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ocs.com\/nz\/customer-stories\/delivered-cleaning-servces-to-the-warehouse-group-since-2004\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supporting 218 Stores Nationwide with Tailored Cleaning Solutions\" \/>\n<meta property=\"og:description\" content=\"OCS New Zealand has delivered cleaning services to The Warehouse Group (TWG) since 2004, supporting over 218 stores nationwide.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ocs.com\/nz\/customer-stories\/delivered-cleaning-servces-to-the-warehouse-group-since-2004\/\" \/>\n<meta property=\"og:site_name\" content=\"OCS - 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