{"id":18443,"date":"2026-04-02T01:03:44","date_gmt":"2026-04-02T00:03:44","guid":{"rendered":"https:\/\/ocs.com\/nz\/?post_type=customer-stories&p=18443"},"modified":"2026-04-02T03:50:00","modified_gmt":"2026-04-02T02:50:00","slug":"student-accommodation-cleaning-across-seven-unilodge-sites","status":"publish","type":"customer-stories","link":"https:\/\/ocs.com\/nz\/customer-stories\/student-accommodation-cleaning-across-seven-unilodge-sites\/","title":{"rendered":"Student accommodation cleaning across seven UniLodge sites"},"content":{"rendered":"\n
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Executive Summary<\/h2>\n
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Maintaining consistent cleaning standards across multiple student accommodation sites is difficult to manage day to day. High turnover, shared spaces, and constant use increase the risk of inconsistency and reactive work.<\/p>\n

UniLodge Christchurch reviewed its cleaning model following feedback from residents and frontline colleagues. OCS was engaged to introduce a more structured cleaning model across seven sites, improving visibility of service delivery, and reducing day-to-day management pressure, while enabling UniLodge to focus on resident wellbeing and pastoral care.<\/p>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n

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\n 4 Fast Facts <\/h2>\n \n \n <\/div>\n \n
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    \n 7<\/span> <\/h3>\n <\/div>\n

    \n Sites <\/p>\n <\/li>\n

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    \n 2580<\/span> <\/h3>\n <\/div>\n

    \n Residents <\/p>\n <\/li>\n

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    \n 33<\/span> <\/h3>\n <\/div>\n

    \n OCS colleagues onsite <\/p>\n <\/li>\n

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    \n 1200<\/span> athletes + <\/h3>\n <\/div>\n

    \n Support crew accommodated during National Summer Games <\/p>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

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    The brief<\/h2>\n
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    UniLodge required a structured cleaning model across a diverse accommodation portfolio, with consistent standards, clearer communication, and greater visibility and control of service delivery.<\/p>\n

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    • Cleaning across shared and private spaces<\/li>\n
    • End-of-tenancy and event turnaround cleaning<\/li>\n
    • Reactive and on-call response cleaning<\/li>\n
    • Onsite supervision and contract management.<\/li>\n<\/ul>\n

      Services needed to adapt to different site layouts, occupancy levels, and usage patterns while maintaining consistent standards across all locations.<\/p>\n

      The portfolio spans a mix of multi-level buildings, apartments, dormitories, and standalone houses across on- and off-campus locations. Each site operates differently, with varying occupancy levels, usage patterns, and cleaning requirements, increasing the risk of inconsistency, missed standards and issues only being picked up after they\u2019ve already affected residents.<\/p>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n\n

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      The outcome<\/h2>\n
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      A structured, onsite-led cleaning model brought greater control across all seven sites, reducing variation and improving visibility of what was happening day to day.<\/p>\n

      This model has strengthened day-to-day service delivery, reduced variation across sites, and supported UniLodge\u2019s focus on resident wellbeing and pastoral care. It has also demonstrated the ability to respond to peak demand without disrupting standards.<\/p>\n

      Key actions and results included:<\/strong><\/p>\n <\/div>\n \n

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      \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
      \n Onsite manager and supervisors improving oversight and enabling faster, more consistent decisions <\/div>\n <\/div> \n
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      \n Rotating teams improving familiarity, reducing disruption, and maintaining consistency across sites <\/div>\n <\/div> \n
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      \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
      \n Standardised processes reducing variation and maintaining consistent delivery across different environments <\/div>\n <\/div> \n
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      \n Battery-powered equipment improving efficiency, reducing manual strain, and improving safety <\/div>\n <\/div> \n
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      \n
      \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
      \n Real-time reporting improving visibility, enabling faster escalation, and improving cost control <\/div>\n <\/div> \n
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      \n
      \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
      \n Audit results consistently at or above 90 percent, giving confidence in service standards. <\/div>\n <\/div> <\/div>\n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n\n
      \n
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      \n \n \n \n \"A\n <\/picture>\n <\/div>\n
      \n

      Continuous improvement<\/h2>\n
      \n

      The service continues to be refined as site usage and requirements change, including:<\/p>\n

        \n
      • Trials of robotic vacuuming in multi-storey buildings<\/li>\n
      • Ongoing review of cleaning frequencies based on demand<\/li>\n
      • Alignment of service delivery with operational needs and budgets<\/li>\n<\/ul>\n

        Applying this model in other environments<\/strong><\/p>\n

        This approach is suited to environments where occupancy, usage and expectations shift throughout the year, and where maintaining consistent standards across multiple sites is a challenge. It reduces variation, improves oversight, and supports consistent service delivery across complex, multi-site environments.<\/p>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n

        \n \n \n \n <\/g>\n <\/svg>\n
        \n

        \n \u201cThe customer and I can talk about anything with honesty. When UniLodge asks us to do something, they trust that we\u2019ll not only do it, but we\u2019ll do it well. That\u2019s the most important thing.\u201d <\/p>\n

        \n
        \n

        \n Rosalie Riley <\/p>\n

        \n Operations Manager, OCS New Zealand <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

        Maintaining consistent cleaning standards across multiple student accommodation sites is difficult to manage day to day. High turnover, shared spaces, and constant use increase the risk of inconsistency and reactive work.<\/p>\n

        UniLodge Christchurch reviewed its cleaning model following feedback from residents and frontline colleagues. OCS was engaged to introduce a more structured cleaning model across seven sites, improving visibility of service delivery, and reducing day-to-day management pressure, while enabling UniLodge to focus on resident wellbeing and pastoral care.<\/p>\n","protected":false},"featured_media":10000026341,"template":"","meta":{"_acf_changed":false,"footnotes":""},"contract-type":[],"key-criteria":[],"location":[240],"sector":[243,227],"service-type":[26],"class_list":["post-18443","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nStudent accommodation cleaning across seven UniLodge sites<\/title>\n<meta name=\"description\" content=\"UniLodge required a structured cleaning model across a diverse accommodation portfolio, with consistent standards and clearer communication.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ocs.com\/nz\/customer-stories\/student-accommodation-cleaning-across-seven-unilodge-sites\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student accommodation cleaning across seven UniLodge sites\" \/>\n<meta property=\"og:description\" content=\"UniLodge required a structured cleaning model across a diverse accommodation portfolio, with consistent standards and clearer communication.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ocs.com\/nz\/customer-stories\/student-accommodation-cleaning-across-seven-unilodge-sites\/\" \/>\n<meta property=\"og:site_name\" content=\"OCS - 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