{"id":18458,"date":"2026-06-16T23:59:23","date_gmt":"2026-06-16T22:59:23","guid":{"rendered":"https:\/\/ocs.com\/nz\/?post_type=customer-stories&p=18458"},"modified":"2026-06-18T05:22:38","modified_gmt":"2026-06-18T04:22:38","slug":"supporting-care-in-a-live-healthcare-environment","status":"publish","type":"customer-stories","link":"https:\/\/ocs.com\/nz\/customer-stories\/supporting-care-in-a-live-healthcare-environment\/","title":{"rendered":"Supporting Care in a Live Healthcare Environment"},"content":{"rendered":"\n
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Executive Summary<\/h2>\n <\/div>\n
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For more than two decades, OCS has supported a regional hospital in Aotearoa New Zealand with integrated facilities services in a live 24\/7 healthcare environment.<\/p>\n

Services are delivered through a coordinated model that supports patient safety, infection prevention, and compliance across all service lines. With onsite leadership and long-standing teams, the partnership provides consistency while adapting to changing clinical and operational demands.<\/p>\n <\/div>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n \n\n

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    \n 25<\/span>+ Years <\/h3>\n <\/div>\n

    \n supporting a live healthcare environment <\/p>\n <\/li>\n

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    \n 5<\/span> Core Services <\/h3>\n <\/div>\n

    \n delivered under a single, integrated contract <\/p>\n <\/li>\n

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    \n 24<\/span>\/7 Operational Setting <\/h3>\n <\/div>\n

    \n supported year-round <\/p>\n <\/li>\n

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    \n 100<\/span> Cleaning Audits <\/h3>\n <\/div>\n

    \n over all wards and areas (on and off campus) monthly <\/p>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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    The brief<\/h2>\n <\/div>\n
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    The hospital required a facilities management partner able to coordinate multiple essential services within a live clinical environment, without disrupting care or increasing risk.<\/p>\n

    Services needed to operate seamlessly alongside clinical teams while maintaining infection control standards, ensuring compliance, and responding to changing healthcare demands over time.<\/p>\n <\/div>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n \n\n

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    \n \u201cHealthcare cleaning is very different from commercial cleaning. You\u2019re working around patients, visitors, nurses, doctors and equipment \u2013 and somehow the job still gets done.\u201d <\/p>\n

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    \n Margie Lawton <\/p>\n

    \n Contracts Manager <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n<\/div>\n\n\n

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    The Solution<\/h2>\n <\/div>\n
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    OCS delivers an integrated facilities services model within a live healthcare environment, bringing together multiple service lines under a single, coordinated contract. This approach supports patient safety, infection prevention, and compliance across all services.<\/p>\n

    Delivered as an integrated model, these services operate together to support safe, compliant, and continuous healthcare delivery across the site.<\/p>\n <\/div>\n <\/div>\n \n

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    \n Cleaning <\/div>\n <\/div> \n
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    \n Security and Orderly Services <\/div>\n <\/div> \n
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    \n Grounds Maintenance <\/div>\n <\/div> \n
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    \n Pest Control and Hygiene <\/div>\n <\/div> \n
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    \n Onsite Contract Management <\/div>\n <\/div> <\/div>\n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n \n\n
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    \n Services we deliver <\/h3>\n

    \n Tailored Solutions with Infection Prevention at the Core <\/p>\n <\/div>\n \n

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