{"id":18385,"date":"2026-03-08T22:32:58","date_gmt":"2026-03-08T22:32:58","guid":{"rendered":"https:\/\/ocs.com\/nz\/?p=18385"},"modified":"2026-03-08T22:37:11","modified_gmt":"2026-03-08T22:37:11","slug":"emma-wildon-on-leading-with-passion","status":"publish","type":"post","link":"https:\/\/ocs.com\/nz\/news\/emma-wildon-on-leading-with-passion\/","title":{"rendered":"Emma Wildon on Leading with Passion"},"content":{"rendered":"
\n

After a decade at OCS, Emma Wildon has learned that vulnerability can sit alongside strength in leadership \u2013 though she still keeps tissues in her office, just in case.<\/p>\n

Today, Emma is the Wellington Area Manager, leading a team of 443 colleagues. Alongside seven other area managers across Aotearoa New Zealand, the role now has an even gender split \u2013 a shift that reflects how leadership across the business continues to evolve.<\/p>\n

She describes facilities services as an industry that can be demanding, where resilience is important. What keeps her focused is a strong sense of responsibility to her customers and her team.<\/p>\n

Emma is a leader who pays attention to the little things for customers and creates an inclusive workplace that brings out the best in every person.<\/p>\n

\u201cI\u2019ve created a new type of team culture where there is no hierarchy,\u201d she says. \u201cWe’re all in the same game, we’re just responsible for different parts of it.\u201d<\/p>\n

Emma has moved across the business, starting in human resources before taking on operations management. In 2021, she decided to broaden her experience and spent a year working for the New Zealand Government. When a national accounts manager role opened at OCS, she realised how much she valued the industry’s pace and variety and returned.<\/p>\n

Throughout her early career, most of Emma\u2019s direct mentors and leaders were men \u2013 largely reflecting the makeup of senior roles at the time.<\/p>\n

Today, she values the opportunity to provide visible leadership and support for the women in her team.<\/p>\n

She takes a practical approach to investing in people, understanding that for some colleagues, OCS may be their first role in Aotearoa New Zealand, or a stepping stone during a period of change.<\/p>\n

\u201cI\u2019m not shy about investing my time and energy into my people,\u201d she says. \u201cI don\u2019t expect them to stay with OCS forever, but it\u2019s important to me that I equip them with the skills and confidence to be the best version of themselves while they\u2019re here.\u201d<\/p>\n

Over time, Emma says she has learned not take challenges personally. At the same time, she doesn\u2019t hide her passion for the work.<\/p>\n

\u201cI used to cry a lot at work. It came from caring deeply about what I was doing. My manager once said, \u2018I don\u2019t like seeing you cry, but it shows how much you care\u2019,\u201d she says.<\/p>\n

\u201cWe\u2019re a people-centred business, so if things go wrong, we take responsibility. That can feel personal, but I\u2019m learning to channel that into positive action \u2013 and helping my team do the same.\u201d<\/p>\n

Emma has observed differences in working styles across teams, noting that diverse perspectives often lead to more considered decision-making and stronger outcomes.<\/p>\n

That focus on detail and accountability helps her align her team’s work with customers’ changing needs, building trust through consistency.<\/p>\n

For Emma, strong leadership isn\u2019t about removing vulnerability \u2013 it\u2019s about using it with intent. And yes, the tissues are still in the drawer.<\/p>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

After a decade at OCS, Emma Wildon has learned that vulnerability can sit alongside strength in leadership \u2013 though she still keeps tissues in her office, just in case.<\/p>\n

Today, Emma is the Wellington Area Manager, leading a team of 443 colleagues. Alongside seven other area managers across Aotearoa New Zealand, the role now has an even gender split \u2013 a shift that reflects how leadership across the business continues to evolve.<\/p>\n","protected":false},"author":9,"featured_media":10000026122,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19,54],"tags":[247,53],"country":[224],"class_list":["post-18385","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-type","category-our-people","tag-international-womens-day","tag-our-people","country-new-zealand"],"acf":[],"yoast_head":"\nEmma Wildon on Leading with Passion - OCS New Zealand<\/title>\n<meta name=\"description\" content=\"After a decade at OCS, Emma Wildon has learned that vulnerability can sit alongside strength in leadership. 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