{"id":5612,"date":"2023-11-30T12:37:18","date_gmt":"2023-11-30T12:37:18","guid":{"rendered":"https:\/\/ocs.com\/nz\/?p=5612"},"modified":"2024-01-06T11:15:39","modified_gmt":"2024-01-06T11:15:39","slug":"edinburgh-airport-appoints-ocs-to-support-passengers-with-reduced-mobility","status":"publish","type":"post","link":"https:\/\/ocs.com\/nz\/news\/edinburgh-airport-appoints-ocs-to-support-passengers-with-reduced-mobility\/","title":{"rendered":"Edinburgh Airport appoints OCS to support passengers with reduced mobility"},"content":{"rendered":"
\n

Edinburgh Airport has chosen OCS, the leading international facilities service provider, to ensure that passengers with reduced mobility (PRMs) receive specialist support in their journey through the airport. It is part of its commitment to providing all passengers with excellent customer service and a seamless journey.<\/p>\n

Under the terms of the agreement OCS will provide a 24\/7 continuous service every day including public and bank holidays, ensuring assisted safe passage through the airport (departures and arrivals) to and from the airplane to defined arrival\/onward journey points, working closely with airlines and handling agents. The service includes covering assistance with set down points or pick up points to check-in; registration at check-in and with security processes; support with boarding, disembarking and with missed or delayed flights.<\/p>\n

The service is underpinned by bespoke technology that enables passengers to register once and then receive a personalised service each time they fly in or out of Edinburgh Airport based on their previous preferences and requirements \u2013 where possible with the same team member. This has also proven to reduce the number of passengers who do not book assistance in advance ensuring a better service for all.<\/p>\n

A team of over 130 colleagues will transfer to OCS under TUPE and immediately undertake a rigorous, bespoke training programme that has been developed at Glasgow Airport, Southampton Airport and Bristol Airport where the company delivers a similar service. They will also benefit from broader career development and job opportunities, in line with the company\u2019s values of giving colleagues the tools to enable them to thrive and be the best they can be.<\/p>\n <\/section>\n\n\n

\n \n \n \n <\/g>\n <\/svg>\n
\n

\n \u201cThe number of PRMs travelling is growing steadily so understanding the requirements and potential issues is of increasing importance to both airlines and airports alike. Our team members are often the first and last touchpoints at the airport and we ensure that they are knowledgeable, empathetic, and engaging, with a clear objective to deliver the best possible customer service.\u201d <\/p>\n

\n
\n

\n Richard Marshall <\/p>\n

\n Managing Director, OCS <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

\n \n \n \n <\/g>\n <\/svg>\n
\n

\n \u201cWe are proud of our Very Good rating for our PRM and Special Assistance provision and we want to ensure that we provide a service that grants everyone the same access and experience no matter the circumstances. OCS\u2019s experience within the aviation industry will allow us to maintain that high standard and work together to make improvements where we can.\u201d <\/p>\n

\n
\n

\n Ross Gilpin <\/p>\n

\n Contract & Operational Manager at Edinburgh Airport <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

Edinburgh Airport has chosen OCS to ensure that passengers with reduced mobility receive specialist support.<\/p>\n","protected":false},"author":62,"featured_media":5070,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[43,19],"tags":[42,213],"country":[],"class_list":["post-5612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-business-win","category-news-type","tag-contract-win","tag-scotland"],"acf":[],"yoast_head":"\nEdinburgh Airport appoints OCS to support PRMs<\/title>\n<meta name=\"description\" content=\"Edinburgh Airport has chosen OCS to ensure passengers with reduced mobility (PRMs) receive specialist support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ocs.com\/nz\/news\/edinburgh-airport-appoints-ocs-to-support-passengers-with-reduced-mobility\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Edinburgh Airport appoints OCS to support passengers with reduced mobility\" \/>\n<meta property=\"og:description\" content=\"Edinburgh Airport has chosen OCS to ensure passengers with reduced mobility (PRMs) receive specialist support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ocs.com\/nz\/news\/edinburgh-airport-appoints-ocs-to-support-passengers-with-reduced-mobility\/\" \/>\n<meta property=\"og:site_name\" content=\"OCS - 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