{"id":18091,"date":"2025-06-03T12:22:00","date_gmt":"2025-06-03T11:22:00","guid":{"rendered":"https:\/\/ocs.com\/sg\/?p=18091"},"modified":"2025-07-10T16:23:44","modified_gmt":"2025-07-10T15:23:44","slug":"risk-embedding-a-culture-of-integrity-ahead-of-eccta","status":"publish","type":"post","link":"https:\/\/ocs.com\/sg\/news\/risk-embedding-a-culture-of-integrity-ahead-of-eccta\/","title":{"rendered":"Risk: Embedding a Culture of Integrity Ahead of ECCTA"},"content":{"rendered":"
\n

On 1 September 2025, a new piece of legislation will come into effect in the UK: the Economic Crime and Corporate Transparency Act (ECCTA), also known as the \u201cFailure to Prevent Fraud\u201d offence. This landmark legislation introduces a shift in accountability, making companies, not just individuals, liable for fraudulent activity if they fail to take reasonable steps to prevent it.<\/p>\n

According to PwC\u2019s 2024 Global Economic Crime Survey<\/a>, fraud ranks among the top three most disruptive economic crimes globally. The ECCTA recognises this reality and seeks to strengthen corporate resilience by requiring organisations to implement\u00a0reasonable fraud prevention procedures<\/em>. But beyond compliance, it offers a deeper call to action: to create workplaces where integrity is the norm and vigilance is a shared responsibility.<\/p>\n

OCS is taking this responsibility seriously \u2014 and proactively. We have outlined in our Anti-Fraud Statement that\u00a0we will not tolerate fraud, or anyone involved in it, and are committed to reducing the risk of fraud to the lowest possible level.<\/strong><\/p>\n

Fraud Isn\u2019t Just a Risk. It\u2019s a Cultural Test.<\/strong><\/h3>\n

Fraud prevention is not just about protecting the balance sheet. It\u2019s about safeguarding our people, our customers and our reputation. As Martin Lewis, Head of Risk at OCS, explains:<\/p>\n

\u201cThis legislation introduces two major shifts: companies can now be held liable for fraud, not just individuals, and we must also prevent\u00a0outgoing fraud<\/em>, where an organisation may directly or indirectly benefit. That changes the conversation entirely.\u201d<\/p>\n

Fraud can take many forms, from overbilling customers to phishing emails targeting frontline colleagues. That\u2019s why our approach goes beyond legal compliance \u2014 it\u2019s rooted in our TRUE Values of Trust, Respect, Unity and Empowerment. We\u2019re building a culture where speaking up is encouraged, awareness is constant, and prevention is everyone\u2019s job.<\/p>\n <\/section>\n\n\n

\n \n \n \n \"A\n <\/picture>\n <\/section>\n\n\n
\n

Five Pillars of Stronger Fraud Prevention<\/strong><\/h3>\n

In preparation for the ECCTA, OCS based our reasonable fraud prevention framework on five key pillars:<\/p>\n

    \n
  1. Fraud Risk Assessment<\/strong>
    \nWe conducted a group-wide fraud risk assessment to identify the areas in our business most susceptible to fraud. This assessment led to clearly defined controls and actions that are now integrated into our wider risk management framework.<\/li>\n
  2. Anti-Fraud Policy and Strategy<\/strong>
    \nWe have published a formal anti-fraud policy and developed a long-term strategy to continually strengthen our approach. This framework ensures alignment with our values and Code of Conduct and provides clarity on how fraud risks are managed and mitigated.<\/li>\n
  3. Training<\/strong>
    \nTargeted briefing sessions for high-risk roles and business areas are reinforcing awareness and accountability. Our broader Anti-Bribery and Corruption training has also been expanded to include fraud, helping ensure consistent understanding across the group.<\/li>\n
  4. Communication<\/strong>
    \nFraud prevention only works when people are informed and engaged. That\u2019s why our internal campaign focuses on building awareness, promoting escalation routes, and sharing practical guidance. From induction training to posters on-site, the message is clear: if something feels wrong, speak up.<\/li>\n
  5. Governance Oversight<\/strong>
    \nFraud prevention is a board-level issue. Our Executive Committee and Group Audit and Risk Assurance Committee reinforces top-level commitment through accountability and transparency.<\/li>\n<\/ol>\n

    Whistleblowing: Speaking Up Is a Shared Responsibility<\/strong><\/h3>\n

    Central to our anti-fraud culture is creating an environment where people feel safe to raise concerns. That\u2019s why we make it easy \u2014 and strongly encouraged \u2014 for colleagues, partners and even the public to report anything suspicious.<\/p>\n

    Our global whistleblowing hotline,\u00a0Safecall<\/strong>, is available in all local languages and accessible to colleagues, suppliers, customers and third-party partners. It\u2019s one of several escalation routes supported by our comprehensive\u00a0Code of Conduct<\/a>, which sets clear expectations of behaviour and responsibility for everyone connected to OCS.<\/p>\n

    \u201cColleagues want to know they\u2019re working in a safe, ethical environment,\u201d says Martin Lewis. \u201cSafecall is a critical reporting tool. When people know they can speak up and be heard, that\u2019s when culture becomes your strongest defence.\u201d<\/p>\n

    Fraud Prevention Is Personal<\/strong><\/h3>\n

    Fraud isn\u2019t just a corporate concern \u2014 it affects individuals too. From phishing scams to identity theft, fraud is a risk in all our lives. That\u2019s why our campaign includes practical tools and advice to help colleagues stay safe outside of work, too. Because real prevention starts with confidence: to pause, question and act.<\/p>\n

    As Martin notes:<\/p>\n

    \u201cIf you\u2019re more fraud-aware at home, you\u2019re more fraud-aware at work. That\u2019s the level of cultural integration we\u2019re aiming for.\u201d<\/p>\n

    A Culture of Resilience and Responsibility<\/strong><\/h3>\n

    For us, our greatest defence against fraud is our people. When colleagues are equipped with knowledge, backed by leadership, and encouraged to speak up, we build more than just compliance \u2014 we build trust.<\/p>\n

    As the ECCTA comes into force, our message is clear: Fraud prevention isn\u2019t a box to tick. It\u2019s a value to live by.<\/p>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

    As the UK\u2019s ECCTA legislation approaches, OCS is embedding a culture of integrity across its global operations. By aligning fraud prevention with its TRUE values, the company is strengthening resilience, accountability, and trust in facility services.<\/p>\n","protected":false},"author":37,"featured_media":10000022428,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19],"tags":[244],"country":[230],"class_list":["post-18091","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-type","tag-resilience-week-2025","country-singapore"],"acf":[],"yoast_head":"\nRisk: Embedding a Culture of Integrity Ahead of ECCTA<\/title>\n<meta name=\"description\" content=\"News Ahead of the ECCTA, OCS is leading the way in fraud prevention by embedding integrity into its facilities management culture. 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