{"id":25346,"date":"2026-04-07T12:18:20","date_gmt":"2026-04-07T11:18:20","guid":{"rendered":"https:\/\/ocs.com\/th\/?post_type=customer-stories&p=25346"},"modified":"2026-04-07T12:27:25","modified_gmt":"2026-04-07T11:27:25","slug":"smart-control-centre-service","status":"publish","type":"customer-stories","link":"https:\/\/ocs.com\/th\/customer-stories\/smart-control-centre-service\/","title":{"rendered":"Foodhouse Catering Services (FH) and PCS:Structured CCTV Governance for Sensitive Environments"},"content":{"rendered":"\n
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THE CUSTOMER<\/h2>\n
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Foodhouse Catering Services Co., Ltd. (FH) provides catering and operational support across hospitals and schools in Thailand. With services operating in regulated, high-sensitivity environments, FH requires reliable security oversight to protect people, assets, and critical daily operations.<\/p>\n

Across its network, FH manages 319 CCTV cameras across 74 sites. Therefore, maintaining consistent performance, uninterrupted visibility, and rapid response to emerging risks.<\/p>\n

PCS delivers a structured Smart Control Centre (SCC) service<\/strong> that centralises monitoring, strengthens governance, and ensures full operational readiness.<\/p>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n\n

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THE BRIEF: ENSURING CONTINUOUS VISIBILITY AND RAPID INCIDENT RESPONSE<\/h2>\n

FH required a CCTV monitoring solution that would improve system reliability while maintaining high standards of security across healthcare and education settings.<\/p>\n

Key challenges included:<\/strong><\/p>\n <\/div>\n \n

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\n Maintaining consistent oversight across 319 cameras in diverse environments <\/div>\n <\/div> \n
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\n Keeping cameras operational, correctly positioned, and technically stable <\/div>\n <\/div> \n
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\n Ensuring structured monitoring during out-of-office hours <\/div>\n <\/div> \n
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\n Providing transparent, daily reporting to support operational decision-making <\/div>\n <\/div> \n
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\n Escalating critical incidents in real time through a defined call tree and Line Group notification process <\/div>\n <\/div> <\/div>\n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n\n
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The contract is governed by strict 100% KPI expectations, including:<\/h2>\n \n
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\n Three daily system health checks at 09:00, 13:00, and 16:00 <\/div>\n <\/div> \n
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\n Immediate reporting of camera faults or misalignment <\/div>\n <\/div> \n
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\n Active incident monitoring outside operational hours <\/div>\n <\/div> \n
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\n Timely daily reports <\/div>\n <\/div> \n
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\n Compliance with critical escalation timeframes <\/div>\n <\/div> <\/div>\n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n\n
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OUR APPROACH: STRUCTURED, PROACTIVE SYSTEM MANAGEMENT<\/h2>\n

To achieve this, PCS implemented a disciplined Smart Control Centre (SCC) service<\/strong>\u00a0model designed to ensure reliability, visibility, and rapid escalation.<\/p>\n