{"id":33930,"date":"2025-07-28T10:03:09","date_gmt":"2025-07-28T09:03:09","guid":{"rendered":"https:\/\/ocs.com\/uk\/?post_type=customer-stories&p=33930"},"modified":"2026-01-15T12:31:15","modified_gmt":"2026-01-15T12:31:15","slug":"optimising-facilities-management-for-cutting-edge-research-ocs-at-the-quadram-institute","status":"publish","type":"customer-stories","link":"https:\/\/ocs.com\/uk\/customer-stories\/optimising-facilities-management-for-cutting-edge-research-ocs-at-the-quadram-institute\/","title":{"rendered":"Optimising Facilities Management for Cutting-Edge Research: OCS at the Quadram Institute"},"content":{"rendered":"\n
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\n \n \n \n \"A\n <\/picture>\n <\/div>\n
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Executive Summary<\/h2>\n
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OCS was appointed as Total Facilities Management (TFM) provider at the Quadram Institute\u2014a cutting-edge facility in Norwich focused on food science, nutrition, gut microbiome research, and healthcare. OCS replaced separate providers with a unified service offering for hard and soft facilities management, supporting NHS, Quadram Bioscience, and the University of East Anglia under one roof.<\/p>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n

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  • \n
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    \n \n \n \"\"\n <\/picture>\n <\/div>\n

    \n 100<\/span>% <\/h3>\n <\/div>\n

    \n KPI compliance in the Endoscopy unit for five months in a row. <\/p>\n <\/li>\n

  • \n
    \n
    \n \n \n \"\"\n <\/picture>\n <\/div>\n

    \n 5<\/span> <\/h3>\n <\/div>\n

    \n Monthly audits consistently achieving full compliance. <\/p>\n <\/li>\n

  • \n
    \n
    \n \n \n \"\"\n <\/picture>\n <\/div>\n

    \n 40<\/span> <\/h3>\n <\/div>\n

    \n On-site team members dedicated to service delivery. <\/p>\n <\/li>\n

  • \n
    \n
    \n \n \n \"A\n <\/picture>\n <\/div>\n

    \n 60<\/span> <\/h3>\n <\/div>\n

    \n Additional colleagues available regionally for emergency or specialised support through UEA network. <\/p>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

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    \n \n \n \n \"A\n <\/picture>\n <\/div>\n
    \n

    The Brief<\/h2>\n \n
    \n \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Consolidate cleaning, hard and soft FM services under a single provider to improve trust and service reliability. <\/div>\n <\/div> \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Maintain exceptionally high standards in CL2 and CL3 containment labs and NHS treatment areas. <\/div>\n <\/div> \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Coordinate service delivery across Quadram Institute Bioscience, NHS, and University of East Anglia tenants. <\/div>\n <\/div> \n
    \n
    \n
    \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n
    \n Certify teams with advanced clearances\u2014including counterterrorism access, for CL3 lab work. <\/div>\n <\/div> <\/div>\n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n\n\n
    \n \n \n \n <\/g>\n <\/svg>\n
    \n

    \n “In a dynamic and complex environment like ours, which encompasses everything from cutting-edge science laboratories and NHS patient care areas to public spaces and offices, our cleaning team is absolutely essential. Their dedication ensures that our facilities function smoothly and safely every day. We deeply appreciate the vital contribution our cleaners make to the Quadram Institute, recognising them as an integral part of our team and the success of our work.” <\/p>\n

    \n
    \n

    \n Prof. Martin Warren <\/p>\n

    \n Interim Director and Chief Executive Officer <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

    \n
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    \n
    \n \n \n \n \"A\n <\/picture>\n <\/div>\n
    \n

    The Outcome<\/h2>\n
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    OCS improved service quality and trust at the Quadram Institute by delivering consistent, high-standard facilities management. The team achieved 100% KPI compliance in the Endoscopy unit for five consecutive months, exceeding NHS audit expectations.<\/p>\n

    By consolidating services under one provider, OCS streamlined operations, reduced audit frequency, and ensured critical areas like CL3 labs met the highest standards. With 40 staff on site and 60 regionally available, OCS provided reliable day-to-day delivery and rapid response when needed.<\/p>\n <\/div>\n \n \n \n <\/div>\n <\/div> <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

    OCS was appointed as Total Facilities Management (TFM) provider at the Quadram Institute\u2014a cutting-edge facility in Norwich focused on food science, nutrition, gut microbiome research, and healthcare.<\/p>\n","protected":false},"featured_media":10000023003,"template":"","meta":{"_acf_changed":false,"footnotes":""},"contract-type":[372],"key-criteria":[370],"location":[395],"sector":[376],"service-type":[147],"class_list":["post-33930","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nOptimising Facilities Management for the Quadram Institute - OCS - UK<\/title>\n<meta name=\"description\" content=\"OCS provided TFM at the Quadram Institute, a cutting-edge facility focused on food science, gut microbiome research, and healthcare.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ocs.com\/uk\/customer-stories\/optimising-facilities-management-for-cutting-edge-research-ocs-at-the-quadram-institute\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimising Facilities Management for Cutting-Edge Research: OCS at the Quadram Institute\" \/>\n<meta property=\"og:description\" content=\"OCS provided TFM at the Quadram Institute, a cutting-edge facility focused on food science, gut microbiome research, and healthcare.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ocs.com\/uk\/customer-stories\/optimising-facilities-management-for-cutting-edge-research-ocs-at-the-quadram-institute\/\" \/>\n<meta property=\"og:site_name\" content=\"OCS - 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