{"id":23417,"date":"2024-08-12T09:00:00","date_gmt":"2024-08-12T08:00:00","guid":{"rendered":"https:\/\/ocs.com\/uk\/?p=23417"},"modified":"2024-11-05T14:16:45","modified_gmt":"2024-11-05T14:16:45","slug":"kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director","status":"publish","type":"post","link":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/","title":{"rendered":"Kirsty Carroll\u2019s Inspiring Journey from Helpdesk Operator to Central Operations Director"},"content":{"rendered":"
\n

Kirsty Carroll is our dynamic Central Operations Director at OCS, overseeing all helpdesk operations across technical services in both the public and private sectors. She joined OCS three years ago as Head of Customer Operations, managing dedicated helpdesks, and was promoted to her current role a year ago.<\/p>\n

Kirsty\u2019s journey in facilities management (FM) began right after school, where she worked as a helpdesk operator for a prominent FM company, logging maintenance jobs on their CAFM system. Initially overwhelmed by the high call and job volumes, she quickly adapted and discovered her knack for the work, solidifying her career in FM.<\/p>\n

After 18 years in the company\u2019s retail sector, she felt she had explored every corner of what the business had to offer and sought new opportunities. Inspired by OCS\u2019s business win news, she reached out to the MD and quickly secured a job after an interview. OCS offered Kirsty a chance to step out of her retail comfort zone and engage with a variety of public and private sector contracts.\u00a0<\/span><\/p>\n <\/section>\n\n\n

\n \n \n \n <\/g>\n <\/svg>\n
\n

\n “Attitude is absolutely everything. You need to have a can-do attitude and be willing to come up with new ideas and push the boundaries.” <\/p>\n <\/div>\n <\/section>\n\n\n

\n

Kirsty thrives on the drive and challenge of working in FM<\/a>. She manages a team of over 200 people and is passionate about people management, having moved through the ranks of the helpdesk herself. She believes in rewarding perseverance within her team by promoting from within and acknowledges the demanding nature of helpdesk work.<\/p>\n

One of the significant challenges Kirsty faces is navigating the variety of contracts, especially business-critical P1 jobs. Her team manages these jobs and communicates effectively with technicians and customers. She successfully consolidated dedicated helpdesks from individual customer sites into a centralised Glasgow hub, enhancing resilience and workload distribution.<\/p>\n

For Kirsty one of her most cherished career moments was when in 2009, only in her early 20s she mobilised her first contract in Australia. Since then, she has mobilised around 40 contracts. Although this is not a formal part of her role, this achievement is one she takes great pride in.<\/p>\n

When we asked Kirsty what advice she\u2019d give to women or anyone considering joining the technical services sector, she emphasised the importance of attitude: \u201cAttitude is absolutely everything. You need to have a can-do attitude and be willing to come up with new ideas and push the boundaries.\u201d She also highlights the value of learning from mistakes: \u201cIt\u2019s important to know you can make mistakes. I\u2019ve definitely made a few mistakes in my career, but it\u2019s crucial to understand the rationale behind them and learn from them.\u201d<\/p>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

Kirsty Carroll\u2019s inspiring journey from Helpdesk Operator to Central Operations Director at OCS, demonstrating dynamic leadership and growth.<\/p>\n","protected":false},"author":62,"featured_media":10000019671,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[287,54,19],"tags":[53],"country":[],"class_list":["post-23417","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-our-people","category-news-type","tag-our-people"],"acf":[],"yoast_head":"\nKirsty Carroll\u2019s Inspiring Journey<\/title>\n<meta name=\"description\" content=\"Kirsty Carroll\u2019s inspiring journey from Helpdesk Operator to Central Operations Director at OCS, demonstrating dynamic leadership and growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kirsty Carroll\u2019s Inspiring Journey from Helpdesk Operator to Central Operations Director\" \/>\n<meta property=\"og:description\" content=\"Kirsty Carroll\u2019s inspiring journey from Helpdesk Operator to Central Operations Director at OCS, demonstrating dynamic leadership and growth.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/\" \/>\n<meta property=\"og:site_name\" content=\"OCS - UK\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-12T08:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-05T14:16:45+00:00\" \/>\n<meta name=\"author\" content=\"lawrenceriches\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"lawrenceriches\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/\"},\"author\":{\"name\":\"lawrenceriches\",\"@id\":\"https:\/\/ocs.com\/uk\/#\/schema\/person\/1746bdec5f97a30eeecab411cc9b5465\"},\"headline\":\"Kirsty Carroll\u2019s Inspiring Journey from Helpdesk Operator to Central Operations Director\",\"datePublished\":\"2024-08-12T08:00:00+00:00\",\"dateModified\":\"2024-11-05T14:16:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/\"},\"wordCount\":12,\"image\":{\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ucarecdn.com\/a8595d27-7967-423e-b125-837e06aea789\/\",\"keywords\":[\"Our People\"],\"articleSection\":[\"News\",\"Our People\",\"Type\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/\",\"url\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/\",\"name\":\"Kirsty Carroll\u2019s Inspiring Journey\",\"isPartOf\":{\"@id\":\"https:\/\/ocs.com\/uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ucarecdn.com\/a8595d27-7967-423e-b125-837e06aea789\/\",\"datePublished\":\"2024-08-12T08:00:00+00:00\",\"dateModified\":\"2024-11-05T14:16:45+00:00\",\"author\":{\"@id\":\"https:\/\/ocs.com\/uk\/#\/schema\/person\/1746bdec5f97a30eeecab411cc9b5465\"},\"description\":\"Kirsty Carroll\u2019s inspiring journey from Helpdesk Operator to Central Operations Director at OCS, demonstrating dynamic leadership and growth.\",\"breadcrumb\":{\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#primaryimage\",\"url\":\"https:\/\/ucarecdn.com\/a8595d27-7967-423e-b125-837e06aea789\/\",\"contentUrl\":\"https:\/\/ucarecdn.com\/a8595d27-7967-423e-b125-837e06aea789\/\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ocs.com\/uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kirsty Carroll\u2019s Inspiring Journey from Helpdesk Operator to Central Operations Director\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ocs.com\/uk\/#website\",\"url\":\"https:\/\/ocs.com\/uk\/\",\"name\":\"OCS - UK\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ocs.com\/uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/ocs.com\/uk\/#\/schema\/person\/1746bdec5f97a30eeecab411cc9b5465\",\"name\":\"lawrenceriches\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Kirsty Carroll\u2019s Inspiring Journey","description":"Kirsty Carroll\u2019s inspiring journey from Helpdesk Operator to Central Operations Director at OCS, demonstrating dynamic leadership and growth.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/","og_locale":"en_GB","og_type":"article","og_title":"Kirsty Carroll\u2019s Inspiring Journey from Helpdesk Operator to Central Operations Director","og_description":"Kirsty Carroll\u2019s inspiring journey from Helpdesk Operator to Central Operations Director at OCS, demonstrating dynamic leadership and growth.","og_url":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/","og_site_name":"OCS - UK","article_published_time":"2024-08-12T08:00:00+00:00","article_modified_time":"2024-11-05T14:16:45+00:00","author":"lawrenceriches","twitter_card":"summary_large_image","twitter_misc":{"Written by":"lawrenceriches","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#article","isPartOf":{"@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/"},"author":{"name":"lawrenceriches","@id":"https:\/\/ocs.com\/uk\/#\/schema\/person\/1746bdec5f97a30eeecab411cc9b5465"},"headline":"Kirsty Carroll\u2019s Inspiring Journey from Helpdesk Operator to Central Operations Director","datePublished":"2024-08-12T08:00:00+00:00","dateModified":"2024-11-05T14:16:45+00:00","mainEntityOfPage":{"@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/"},"wordCount":12,"image":{"@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#primaryimage"},"thumbnailUrl":"https:\/\/ucarecdn.com\/a8595d27-7967-423e-b125-837e06aea789\/","keywords":["Our People"],"articleSection":["News","Our People","Type"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/","url":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/","name":"Kirsty Carroll\u2019s Inspiring Journey","isPartOf":{"@id":"https:\/\/ocs.com\/uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#primaryimage"},"image":{"@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#primaryimage"},"thumbnailUrl":"https:\/\/ucarecdn.com\/a8595d27-7967-423e-b125-837e06aea789\/","datePublished":"2024-08-12T08:00:00+00:00","dateModified":"2024-11-05T14:16:45+00:00","author":{"@id":"https:\/\/ocs.com\/uk\/#\/schema\/person\/1746bdec5f97a30eeecab411cc9b5465"},"description":"Kirsty Carroll\u2019s inspiring journey from Helpdesk Operator to Central Operations Director at OCS, demonstrating dynamic leadership and growth.","breadcrumb":{"@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#primaryimage","url":"https:\/\/ucarecdn.com\/a8595d27-7967-423e-b125-837e06aea789\/","contentUrl":"https:\/\/ucarecdn.com\/a8595d27-7967-423e-b125-837e06aea789\/"},{"@type":"BreadcrumbList","@id":"https:\/\/ocs.com\/uk\/news\/kirsty-carrolls-inspiring-journey-from-helpdesk-operator-to-central-operations-director\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ocs.com\/uk\/"},{"@type":"ListItem","position":2,"name":"Kirsty Carroll\u2019s Inspiring Journey from Helpdesk Operator to Central Operations Director"}]},{"@type":"WebSite","@id":"https:\/\/ocs.com\/uk\/#website","url":"https:\/\/ocs.com\/uk\/","name":"OCS - UK","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ocs.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/ocs.com\/uk\/#\/schema\/person\/1746bdec5f97a30eeecab411cc9b5465","name":"lawrenceriches"}]}},"_links":{"self":[{"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/posts\/23417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/comments?post=23417"}],"version-history":[{"count":4,"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/posts\/23417\/revisions"}],"predecessor-version":[{"id":23475,"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/posts\/23417\/revisions\/23475"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ocs.com\/uk\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/media?parent=23417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/categories?post=23417"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/tags?post=23417"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/ocs.com\/uk\/wp-json\/wp\/v2\/country?post=23417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}