{"id":32422,"date":"2025-06-23T12:30:00","date_gmt":"2025-06-23T11:30:00","guid":{"rendered":"https:\/\/ocs.com\/uk\/?p=32422"},"modified":"2026-03-04T13:06:44","modified_gmt":"2026-03-04T13:06:44","slug":"together-we-engineer-catherine-hayness-journey-in-hard-services","status":"publish","type":"post","link":"https:\/\/ocs.com\/uk\/news\/together-we-engineer-catherine-hayness-journey-in-hard-services\/","title":{"rendered":"Together We Engineer: Catherine Haynes&#8217;s journey in Hard Services\u00a0"},"content":{"rendered":"    <section \n        id=\"block_acf-block-6859152aed507\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <p><span data-contrast=\"none\">For\u202f<\/span><a href=\"https:\/\/www.inwed.org.uk\/about\/\">International Women in Engineering Day 2025<\/a><span data-contrast=\"none\">, we celebrate <\/span>Catherine Haynes<span data-contrast=\"none\">, Operations Manager, <a href=\"https:\/\/ocs.com\/uk\/services\/hard-services\/\">Hard Services<\/a> at OCS, whose path into hard services highlights perseverance, adaptability, and a deep understanding of what makes facilities tick.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section \n        id=\"block_acf-block-6859152aed52c\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h4><strong>Finding the Right Fit<\/strong><\/h4>\n<p><span data-contrast=\"none\">Catherine&#8217;s journey into hard services wasn&#8217;t a straight road. After finishing university and starting her career as a Project Manager, she soon realised it wasn&#8217;t quite the right fit. Wanting something more hands-on and challenging, she transitioned into facilities, first as a Contract Administrator, then FES, in 2018. From there, Catherine&#8217;s roles evolved in a way that reflects her adaptability and willingness to learn, progressing to Team Leader, Business Support Manager, then Assistant Contract Manager, and now Operations Manager, Hard Services, for the Elizabeth Line.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section \n        id=\"block_acf-block-6859152aed54c\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h4><strong>Keeping London\u2019s Stations Running<\/strong><\/h4>\n<p><span data-contrast=\"none\">Today, her role involves managing planned and reactive maintenance across a key transport network. From addressing a faulty air conditioning unit to investigating a toilet blockage, Catherine plays a central role in keeping London\u2019s stations comfortable, functional and, above all, safe.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u201cIt\u2019s quite a unique feeling when you walk into a station and everything is spotless, the facilities are all working, and you know you and your team made it happen, often without anyone even noticing all the hard work going on in the background.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section x-data=\"video\" id=\"block_acf-block-6859152aed55e\" class=\"grid gap-4\">\n                    <picture>\n                <source srcset=\"https:\/\/ucarecdn.com\/4cd7299e-b65b-4c52-b4c8-6c628eb93efd\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/768x768\/\" media=\"(max-width: 640px)\" type=\"image\/jpg\">\n                <source srcset=\"https:\/\/ucarecdn.com\/4cd7299e-b65b-4c52-b4c8-6c628eb93efd\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" type=\"image\/jpg\">\n                <img decoding=\"async\" src=\"https:\/\/ucarecdn.com\/4cd7299e-b65b-4c52-b4c8-6c628eb93efd\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" class=\"w-full h-full object-cover object-center rounded-3xl\" alt=\"A woman with long brown hair smiles at the camera. Text reads: Catherine Haynes, Operations Manager, Hard Services. Banner promotes International Women in Engineering Day, 23 June 2025. OCS logo and hashtags included.\">\n            <\/picture>\n                    <\/section>\n\n\n    <section \n        id=\"block_acf-block-6859152aed575\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h4><strong>Overcoming Assumptions and Asking Questions<\/strong><\/h4>\n<p><span data-contrast=\"none\">This hands-on approach brings its own set of rewards and a few obstacles. Women remain underrepresented in hard services, and Catherine admits there were moments when her knowledge was questioned simply because she hadn\u2019t come up through a technical route. But through persistence, expertise, and a willingness to learn, she overcame those doubts.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u201cOne of the greatest lessons I\u2019ve learned is not to be afraid to ask questions. It\u2019s okay to say, \u2018I\u2019m not sure, can you explain it to me?\u2019 A lot of people appreciate that you\u2019re trying to learn and do your best.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section \n        id=\"block_acf-block-6859152aed594\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h4><strong>Looking Ahead: People, Technology and Progress<\/strong><\/h4>\n<p><span data-contrast=\"none\">Catherine believes that the future of hard services will be a blend of technology and human expertise. \u201cSome things will stay the same, a toilet will always need unblocking by a person, but technology is already helping us respond faster, plan smarter and avoid problems in the first place.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section \n        id=\"block_acf-block-6859152aed5a5\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h4><strong>Why Diverse Teams Work Better<\/strong><\/h4>\n<p><span data-contrast=\"none\">As more women enter hard services, the industry stands to benefit from their unique perspectives and skills. \u201cHaving a team made up of people with different experiences makes us better at solving problems. It\u2019s not about gender; it\u2019s about having the right person with the right skills.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section \n        id=\"block_acf-block-6859152aed5b7\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h4><strong>Advice for the Next Generation<\/strong><\/h4>\n<p><span data-contrast=\"none\">Catherine\u2019s achievements \u2014 from obtaining her NEBOSH (National Examination Board in Occupational Safety and Health) certificate first time, to successfully progressing through roles in a challenging industry \u2014 reflect her hard work and adaptability. Her main piece of advice for women considering a career in hard services? \u201cGive it a go, be willing to learn, and ask questions. The opportunities are there if you\u2019re prepared to pursue them.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6859152aed5d1\" class=\"rounded-3xl\">\n        <div class=\"relative flex flex-col lg:flex-row-reverse \">\n                        <div class=\"relative w-full lg:w-1\/2 aspect-[3\/2] lg:h-auto rounded-t-3xl lg:rounded-tl-none lg:rounded-r-3xl\">\n                                    <div class=\"h-full lg:-ml-10\">\n                        <picture>\n                            <source srcset=\"https:\/\/ucarecdn.com\/735a2baa-b7b9-49f0-ae98-5f74199147e9\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" type=\"image\/jpg\">\n                            <img decoding=\"async\" src=\"https:\/\/ucarecdn.com\/735a2baa-b7b9-49f0-ae98-5f74199147e9\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" alt=\"OCS People Into Work Programme Partners with\u00a0Ingeus\" class=\"object-cover w-full h-full rounded-t-3xl lg:rounded-l-none lg:rounded-r-3xl\" \/>\n                        <\/picture>\n                    <\/div>\n                            <\/div>\n            <div class=\"relative flex flex-col w-full lg:w-1\/2 gap-8 -mt-8 lg:mt-0 p-6 md:px-10 md:py-12 bg-ocs-orange-lightest rounded-3xl\" >\n                                    <picture>\n                        <img decoding=\"async\" src=\"https:\/\/ocs.com\/app\/uploads\/2024\/10\/Ingeus-Logo-300x108.png\" class=\"w-max h-full max-h-[28px] object-scale-down object-center\" alt=\"Ingeus Logo\">\n                    <\/picture>\n                                                    <h2 class=\"text-ocs-gray-nav font-medium text-[28px] leading-[38px] text-crop\">\n                        OCS People Into Work Programme Partners with\u00a0Ingeus                    <\/h2>\n                                                                        \n<a href=\"https:\/\/ocs.com\/uk\/customer-stories\/ocs-people-into-work-programme-partners-with-ingeus-to-deliver-social-value\/\" class=\"w-fit mt-4 lg:mt-0  relative inline-block text-[16px] px-5 py-3 rounded-full focus:outline-none focus-visible:ring-2 ring-ocs-black  btn-primary \"  target=\"_self\" >\n    Read Their Story <\/a>                            <\/div>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"<p>For\u202fInternational Women in Engineering Day 2025, we celebrate Catherine Haynes, Operations Manager, Hard Services at OCS, whose path into hard services highlights perseverance, adaptability, and a deep understanding of what makes facilities tick.\u00a0<\/p>\n","protected":false},"author":62,"featured_media":10000022702,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[288,291,474,475,54,19],"tags":[214,53],"country":[],"class_list":["post-32422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-hard-services","category-international-days","category-international-womens-day","category-our-people","category-news-type","tag-hard-services","tag-our-people"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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