{"id":36904,"date":"2025-10-25T04:50:24","date_gmt":"2025-10-25T03:50:24","guid":{"rendered":"https:\/\/ocs.com\/uk\/?p=36904"},"modified":"2025-11-06T09:09:24","modified_gmt":"2025-11-06T09:09:24","slug":"we-lead-with-understanding-a-conversation-with-sarah-williams-chief-people-officer","status":"publish","type":"post","link":"https:\/\/ocs.com\/uk\/news\/we-lead-with-understanding-a-conversation-with-sarah-williams-chief-people-officer\/","title":{"rendered":"\u201cWe Lead with Understanding\u201d: A Conversation with Sarah Williams, Chief People Officer"},"content":{"rendered":"    <section \n        id=\"block_acf-block-68fc47e3488b4\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <p style=\"font-weight: 400\">This July, OCS has partnered with <a href=\"https:\/\/www.scope.org.uk\" target=\"_blank\" rel=\"noopener\"><em>Scope<\/em><\/a> to support and amplify <a href=\"https:\/\/ocs.com\/uk\/news\/driving-inclusion-every-day-ocs-and-scope-for-disability-pride-month\/\"><strong>Disability Pride Month<\/strong><\/a> \u2013 a meaningful step in OCS\u2019s ongoing journey toward greater visibility, understanding, and the inclusive recruitment of people with disabilities in the workplace and beyond.<\/p>\n<p style=\"font-weight: 400\">But this work is not new to everyone in the business. For <a href=\"https:\/\/ocs.com\/uk\/team-members\/sarah-williams\/\" target=\"_blank\" rel=\"noopener\"><strong>Sarah Williams<\/strong><\/a>, Chief People Officer for the UK &amp; Ireland, inclusion is not simply a professional responsibility \u2013 it\u2019s personal. Sarah brings lived experience as the parent of a disabled child, and her perspective continues to shape the way OCS approaches accessibility, equity and culture.<\/p>\n<p style=\"font-weight: 400\">We sat down with Sarah to hear her story \u2013 and to understand how her journey, both as a mother and a leader, is helping OCS build a more inclusive future.<\/p>\n<h3>Sarah, tell us a bit about your daughter \u2013 how has she shaped family life for you?<\/h3>\n<p style=\"font-weight: 400\">My daughter is neurodiverse and lives with autism, Oppositional Defiant Disorder, a learning disability, and global developmental delay. She\u2019s registered disabled and has a rare condition called brachydactyly type B.<\/p>\n<p style=\"font-weight: 400\">What that means for us is that life is different. It requires a different pace, a different kind of energy, and a different type of preparation. My husband and I have had to learn a great deal \u2013 not just formally, through training, but also the realities of day-to-day life. We\u2019ve been trained in how to support communication, how to de-escalate situations, and how to interpret behaviours. However, most of it is simply about living and adapting to life.<\/p>\n<p style=\"font-weight: 400\">We\u2019ve had to learn how to advocate for her in systems that weren\u2019t designed with her in mind &#8211; this includes education, healthcare, and everyday activities such as shopping, travelling, or accessing public services. Sometimes people don\u2019t see the need straight away \u2013 because not every disability is visible. But we live it. And that gives you a very different perspective on what inclusion means.<\/p>\n<h3>How has that experience shaped the way you understand people \u2013 both inside and outside of work?<\/h3>\n<p style=\"font-weight: 400\">It\u2019s made me see people in a very different light. I think I\u2019ve become more patient, more understanding. You start to realise that everyone has their way of experiencing the world. What works for one person might not work for another \u2013 and that doesn\u2019t make either of them wrong.<\/p>\n<p style=\"font-weight: 400\">You also become more aware of judgment \u2013 how quickly people can make assumptions when they don\u2019t understand what they\u2019re seeing. Whether that\u2019s a child struggling in a loud environment, or someone reacting strongly to a change in routine, the outside world often sees that as misbehaviour. But it\u2019s not. It\u2019s about people trying to manage in an environment that\u2019s not built for their needs.<\/p>\n<p style=\"font-weight: 400\">That awareness changes you. It doesn\u2019t just affect how you see your child \u2013 it affects how you see everyone.<\/p>\n    <\/section>\n\n\n    <section id=\"block_acf-block-68fc47e34890a\" class=\"px-4 py-8 md:px-8 relative overflow-hidden rounded-3xl\" style=\"background-color: #F7FBF7 ;\">\n        <svg class=\"text-[#d6ead6] absolute -top-[31px] -right-[52px] w-[280px] h-[280px] md:-top-[35px] md:-right-[68px]\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 345 348\" preserveAspectRatio=\"none\">\n            <g fill=\"currentColor\" opacity=\".1\">\n                <path d=\"M37.763 65.46 64.38 38.674a173.12 173.12 0 0 1 21.277-14.72L23.135 86.87a174.285 174.285 0 0 1 14.628-21.41ZM4.894 131.987c.777-3.131 1.639-6.228 2.582-9.289l113.785-114.5a170.68 170.68 0 0 1 9.231-2.6L4.894 131.987ZM.068 163.603c.147-2.442.344-4.87.59-7.284L154.672 1.336c2.399-.248 4.812-.446 7.239-.594L.068 163.603ZM.444 189.985A176.37 176.37 0 0 1 0 183.742L181.924.674a173.1 173.1 0 0 1 6.204.447L.444 189.985ZM4.071 213.09c-.415-1.83-.8-3.672-1.158-5.524L205.6 3.606c1.841.359 3.671.747 5.49 1.165L4.071 213.09ZM10.127 233.758a173.1 173.1 0 0 1-1.713-4.967L226.692 9.141c1.656.55 3.301 1.125 4.935 1.723l-221.5 222.894ZM18.155 252.44a173.983 173.983 0 0 1-2.175-4.502L245.72 16.755a171.56 171.56 0 0 1 4.473 2.188L18.155 252.44ZM27.888 269.407a175.49 175.49 0 0 1-2.583-4.091L262.988 26.139c1.368.847 2.723 1.714 4.065 2.599L27.888 269.407ZM39.168 284.817a173.977 173.977 0 0 1-2.96-3.712L278.679 37.11c1.244.976 2.474 1.969 3.689 2.978l-243.2 244.729ZM51.912 298.754a174.74 174.74 0 0 1-3.32-3.348L292.89 49.571a174.152 174.152 0 0 1 3.327 3.342L51.912 298.754ZM66.1 311.237a174.123 174.123 0 0 1-3.684-2.984l243.241-244.77a174.342 174.342 0 0 1 2.965 3.706L66.099 311.237ZM81.765 322.234a172.453 172.453 0 0 1-4.059-2.605l239.255-240.76c.882 1.348 1.745 2.71 2.59 4.084L81.765 322.234ZM99.006 331.645c-1.501-.711-2.99-1.443-4.466-2.196L326.72 95.808a172.535 172.535 0 0 1 2.182 4.494L99.006 331.645ZM118.002 339.29a172.923 172.923 0 0 1-4.927-1.732L334.779 114.46a173.589 173.589 0 0 1 1.72 4.958L118.002 339.29ZM139.057 344.863a171.346 171.346 0 0 1-5.48-1.176L340.87 135.091c.418 1.828.807 3.666 1.168 5.515L139.057 344.863ZM162.689 347.844a172.903 172.903 0 0 1-6.19-.461l188.043-189.226c.189 2.066.342 4.143.458 6.229L162.689 347.844ZM189.868 347.253c-2.391.241-4.797.432-7.216.572l162.33-163.351a175.2 175.2 0 0 1-.569 7.262L189.868 347.253ZM223.135 340.537a170.58 170.58 0 0 1-9.181 2.549l126.318-127.112a173.708 173.708 0 0 1-2.533 9.239L223.135 340.537ZM278.57 311.515a173.062 173.062 0 0 1-20.231 13.668l64.142-64.545a174.297 174.297 0 0 1-13.583 20.358l-30.328 30.519Z\" \/>\n            <\/g>\n        <\/svg>\n                <div class=\"relative grid gap-8 md:gap-6\">\n                            <p class=\"text-ocs-gray-nav text-[26px] md:text-[22px] font-medium leading-[34px] md:leading-[30px] -tracking-[0.5px] text-crop\">\n                    \u201cSometimes people don\u2019t see the need straight away \u2013 because not every disability is visible. But we live it. And that gives you a very different perspective on what inclusion means.\u201d                <\/p>\n                                <\/div>\n    <\/section>\n\n\n    <section \n        id=\"block_acf-block-68fc47e348938\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h3>You joined OCS in a senior role. Did you feel you could bring that lived experience into your work?<\/h3>\n<p style=\"font-weight: 400\">I did. And that was part of the reason I wanted to be here. I felt there was space for honesty and openness, as well as a genuine willingness to do things differently \u2013 not just to say the right things, but to listen, adapt, and take action.<\/p>\n<p style=\"font-weight: 400\">That gave me the confidence to bring my whole self to the role \u2013 not just the professional side of me, but also the parent, the advocate, the person who has experienced what it feels like to be on the other side of inaccessible systems.<\/p>\n<p style=\"font-weight: 400\">I joined OCS because I saw a company that was ready to take inclusion seriously \u2013 to examine how we recruit, support people, and engage with communities. That\u2019s not always easy work, but it\u2019s essential.<\/p>\n    <\/section>\n\n\n    <section id=\"block_acf-block-68fc47e348954\" class=\"grid gap-10 lg:gap-4 grid-cols-1  lg:grid-cols-2 \">\n                    <div class=\"grid gap-4\">\n                <picture class=\"h-[400px]\">\n                    <source srcset=\"https:\/\/ucarecdn.com\/f31c9152-0023-4425-9702-7c871ae85285\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/768x768\/\" media=\"(max-width: 640px)\" type=\"image\/jpg\">\n                    <source srcset=\"https:\/\/ucarecdn.com\/f31c9152-0023-4425-9702-7c871ae85285\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" type=\"image\/jpg\">\n                    <img decoding=\"async\" src=\"https:\/\/ucarecdn.com\/f31c9152-0023-4425-9702-7c871ae85285\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" class=\"w-full h-full object-cover object-center rounded-3xl\" alt=\"Two women sitting indoors by a large window. One woman faces the camera, smiling brightly, while the other has her back to the camera, wearing a polka-dot shirt. The woman facing the camera has her hand on the others shoulder, suggesting a supportive moment.\">\n                <\/picture>\n\n                            <\/div>\n                            <div class=\"grid gap-4\">\n                <picture class=\"h-[400px]\">\n                    <source srcset=\"https:\/\/ucarecdn.com\/0f684e97-a84a-428f-9e71-ee3ed7db7ec2\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/768x768\/\" media=\"(max-width: 640px)\" type=\"image\/jpg\">\n                    <source srcset=\"https:\/\/ucarecdn.com\/0f684e97-a84a-428f-9e71-ee3ed7db7ec2\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" type=\"image\/jpg\">\n                    <img decoding=\"async\" src=\"https:\/\/ucarecdn.com\/0f684e97-a84a-428f-9e71-ee3ed7db7ec2\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" class=\"w-full h-full object-cover object-center rounded-3xl\" alt=\"A diverse group of people sits in a circle. Two women in the center are hugging warmly, showing support and comfort. The room is bright, with natural light coming through the windows in the background.\">\n                <\/picture>\n\n                            <\/div>\n            <\/section>\n\n\n    <section \n        id=\"block_acf-block-68fc47e3489ae\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h3>How does your experience influence how OCS is thinking about inclusion?<\/h3>\n<p style=\"font-weight: 400\">One of the first places we\u2019ve focused is recruitment. Because if we\u2019re not thinking inclusively from the very start \u2013 when someone first considers joining us \u2013 then we\u2019re putting up barriers before we even meet them.<\/p>\n<p style=\"font-weight: 400\">Traditional application and interview processes may not be suitable for everyone. Some people, especially those who are neurodiverse or disabled, may find the traditional process overwhelming or just not reflective of what they can do.<\/p>\n<p style=\"font-weight: 400\">In some cases, in the future, we might invite a candidate to shadow a colleague. We\u2019d give them 20 minutes or half an hour to see what the job involves \u2014 what a typical day looks like. And then go for a coffee and have a chat. It\u2019s a more human way of understanding whether there\u2019s a good fit \u2014 and it allows the person to show up as they are, not as they think they need to be. These are some of the changes we\u2019ll be implementing along with other improvements to make the process more inclusive.<\/p>\n<p style=\"font-weight: 400\">We are also exploring how technology like Widget can positively impact a candidate\u2019s experience\u2014 who they\u2019ll meet, where they\u2019ll go, and what the process will involve. It reduces the unknowns. That can make all the difference.<\/p>\n<h3>It sounds like you\u2019re shifting the whole experience.<\/h3>\n<p style=\"font-weight: 400\">Yes. Because this is not about lowering standards \u2013 it\u2019s about removing unnecessary friction. It\u2019s about understanding that people show their value in different ways, and our job is to create space for that.<\/p>\n<p style=\"font-weight: 400\">And this doesn\u2019t just benefit candidates who are neurodiverse or disabled. It helps us as an organisation. We get to see people as they are \u2013 not just as they perform under pressure in an interview room.<\/p>\n<p style=\"font-weight: 400\">I want everyone who engages with OCS \u2013 whether they\u2019re applying for a job or already part of the team \u2013 to feel like their needs are seen, understood and respected. Not as an exception. As the norm.<\/p>\n<h3>What about beyond recruitment? How do you see OCS playing a role in communities?<\/h3>\n<p style=\"font-weight: 400\">There\u2019s a real opportunity \u2013 and responsibility \u2013 for us to go further. We\u2019re building stronger relationships with schools and colleges that support young people with additional needs. Many of those settings are underfunded and stretched. They often lack the time or resources to provide students with access to real-world career pathways.<\/p>\n<p style=\"font-weight: 400\">That\u2019s something we can help with. We can give our time. We can share insight into what a career in facilities management might look like. We can make ourselves visible.<\/p>\n<p style=\"font-weight: 400\">If just one young person feels seen, inspired, or finds a way into work because we turned up and talked to them, then we\u2019re doing something right. And we want to do more of that \u2013 regularly, not just once.<\/p>\n<h3>You\u2019re now hiring roles specifically focused on this, is that right?<\/h3>\n<p style=\"font-weight: 400\">Yes \u2013 we\u2019re bringing in an <strong>Inclusive Resourcing Manager<\/strong> and a <strong>Head of Social Value<\/strong>. These roles will help us embed inclusive thinking across the business \u2013 in how we hire, train, and connect with communities.<\/p>\n<p style=\"font-weight: 400\">These roles are about making an impact, not just ticking boxes, and they\u2019ll work closely with our CHROMA employee networks, which already support diversity across gender, race, LGBTQ+ identities and disability. It\u2019s all connected.<\/p>\n<h3>You speak about this with such clarity. What drives you?<\/h3>\n<p style=\"font-weight: 400\">My daughter. And the world I want her to grow up in.<\/p>\n<p style=\"font-weight: 400\">That experience guides how I lead, how I listen, and what I push for. I know what it feels like to navigate systems that aren\u2019t built for everyone \u2013 and I see the impact that can have on families, opportunities, and confidence.<\/p>\n<p style=\"font-weight: 400\">I take this work seriously because there are real consequences when people are overlooked or excluded. And I believe we all have a role to play in changing that \u2014 not all at once, but step by step, in ways that are practical and lasting.<\/p>\n<h3>What does success look like?<\/h3>\n<p style=\"font-weight: 400\">To me, success is when inclusion stops being something we have to keep calling out \u2013 because it\u2019s just part of how we work. It\u2019s not a department. It\u2019s a way of thinking.<\/p>\n<p style=\"font-weight: 400\">Everyone is different. Everyone is navigating something. When we lead with understanding \u2013 when we build with flexibility from the start \u2013 we make space for all kinds of talent.<\/p>\n<p style=\"font-weight: 400\">And that\u2019s the kind of organisation I know we can be.<\/p>\n    <\/section>\n\n\n    <section id=\"block_acf-block-68fc47e3489ed\" class=\"rounded-3xl\">\n        <div class=\"relative flex flex-col lg:flex-row-reverse \">\n                        <div class=\"relative w-full lg:w-1\/2 aspect-[3\/2] lg:h-auto rounded-t-3xl lg:rounded-tl-none lg:rounded-r-3xl\">\n                                    <div class=\"h-full lg:-ml-10\">\n                        <picture>\n                            <source srcset=\"https:\/\/ucarecdn.com\/8b6c4a56-2814-4b92-aae7-96922c3a1cfd\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" type=\"image\/jpg\">\n                            <img decoding=\"async\" src=\"https:\/\/ucarecdn.com\/8b6c4a56-2814-4b92-aae7-96922c3a1cfd\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" alt=\"Discover your next opportunity at OCS\" class=\"object-cover w-full h-full rounded-t-3xl lg:rounded-l-none lg:rounded-r-3xl\" \/>\n                        <\/picture>\n                    <\/div>\n                            <\/div>\n            <div class=\"relative flex flex-col w-full lg:w-1\/2 gap-8 -mt-8 lg:mt-0 p-6 md:px-10 md:py-12 bg-ocs-orange-lightest rounded-3xl\"  style=\"background-color: #F7FBF7\" >\n                                                    <h2 class=\"text-ocs-gray-nav font-medium text-[28px] leading-[38px] text-crop\">\n                        Discover your next opportunity at OCS                    <\/h2>\n                                                                        \n<a href=\"https:\/\/jobs.ocs.com\/vacancies\/vacancy-search-results.aspx\" class=\"w-fit mt-4 lg:mt-0  relative inline-block text-[16px] px-5 py-3 rounded-full focus:outline-none focus-visible:ring-2 ring-ocs-black  btn-primary \"  target=\"_blank\" >\n    OCS Careers <\/a>                            <\/div>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"<p>For Sarah Williams, Chief People Officer for the UK &amp; Ireland, inclusive recruitment is a professional and personal responsibility.<\/p>\n","protected":false},"author":62,"featured_media":10000024160,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[323,55,326],"tags":[235,52],"country":[],"class_list":["post-36904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-careers","category-community","category-social-value","tag-careers","tag-community"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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