{"id":40097,"date":"2025-12-18T10:15:00","date_gmt":"2025-12-18T10:15:00","guid":{"rendered":"https:\/\/ocs.com\/uk\/?p=40097"},"modified":"2025-12-18T11:26:21","modified_gmt":"2025-12-18T11:26:21","slug":"ocs-delivering-magic-behind-the-scenes-at-merlin-entertainments","status":"publish","type":"post","link":"https:\/\/ocs.com\/uk\/news\/ocs-delivering-magic-behind-the-scenes-at-merlin-entertainments\/","title":{"rendered":"OCS Delivering Magic Behind the Scenes at Merlin Entertainments"},"content":{"rendered":"    <section \n        id=\"block_acf-block-6943e4dbc2662\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h3 class=\"p1\">OCS and Merlin Entertainments Agree Five Year Integrated FM Partnership Across UK Attractions<\/h3>\n<p><span data-contrast=\"auto\">OCS has been appointed by Merlin Entertainments to deliver <a href=\"https:\/\/ocs.com\/uk\/services\/total-facilities-management\/\" target=\"_blank\" rel=\"noopener\">Integrated Facilities Management<\/a> services across 12 of its UK attractions, marking a significant step forward in how facilities management supports guest experience in complex, high-footfall environments.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The five-year partnership, which is now live, introduces a fully integrated FM model across Merlin\u2019s UK estate for the first time. Services include <a href=\"https:\/\/ocs.com\/uk\/services\/hard-services\/\" target=\"_blank\" rel=\"noopener\">building maintenance<\/a>, <a href=\"https:\/\/ocs.com\/uk\/services\/commercial-cleaning-services\/\" target=\"_blank\" rel=\"noopener\">cleaning<\/a>, <a href=\"https:\/\/ocs.com\/uk\/services\/security-services\/\" target=\"_blank\" rel=\"noopener\">security<\/a>, <a href=\"https:\/\/ocs.com\/uk\/services\/waste-recycling\/\" target=\"_blank\" rel=\"noopener\">waste management<\/a>, <a href=\"https:\/\/ocs.com\/uk\/services\/commercial-landscaping\/\" target=\"_blank\" rel=\"noopener\">landscaping<\/a> and <a href=\"https:\/\/ocs.com\/uk\/services\/commercial-pest-control-services\/\" target=\"_blank\" rel=\"noopener\">pest control<\/a>, creating a single, coordinated approach to supporting attraction operations.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Merlin colleagues working in these service areas transferred to OCS on 1st December 2025, with a further group of independent contractors expected to transition into the new model from 1st April 2026.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6943e4dbc26a8\" class=\"grid gap-10 lg:gap-4 grid-cols-1  lg:grid-cols-2 \">\n                    <div class=\"grid gap-4\">\n                <picture class=\"h-[400px]\">\n                    <source srcset=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-London-Eye-768x768.jpg\" media=\"(max-width: 640px)\" type=\"image\/jpg\">\n                    <source srcset=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-London-Eye-1024x1024.jpg\" type=\"image\/jpg\">\n                    <img decoding=\"async\" src=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-London-Eye-1024x1024.jpg\" class=\"w-full h-full object-cover object-center rounded-3xl\" alt=\"Close-up of four glass pods on a Ferris wheel, likely the London Eye, with a hazy city skyline and cranes visible in the distant background under a pale sky.\">\n                <\/picture>\n\n                            <\/div>\n                            <div class=\"grid gap-4\">\n                <picture class=\"h-[400px]\">\n                    <source srcset=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-Windsor-Castle-768x768.jpg\" media=\"(max-width: 640px)\" type=\"image\/jpg\">\n                    <source srcset=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-Windsor-Castle-1024x1024.jpg\" type=\"image\/jpg\">\n                    <img decoding=\"async\" src=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-Windsor-Castle-1024x1024.jpg\" class=\"w-full h-full object-cover object-center rounded-3xl\" alt=\"A family of four poses for a selfie in front of a historic stone castle with a clock tower and crenellated walls on a sunny day.\">\n                <\/picture>\n\n                            <\/div>\n            <\/section>\n\n\n    <section \n        id=\"block_acf-block-6943e4dbc26c8\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h3 class=\"p1\">Supporting the UK\u2019s Most Visited Attractions<\/h3>\n<p><span data-contrast=\"auto\">The scope of the partnership covers some of the UK\u2019s best-known destinations: <a href=\"https:\/\/www.altontowers.com\/\" target=\"_blank\" rel=\"noopener\">Alton Towers Resort<\/a>, <a href=\"https:\/\/www.legoland.co.uk\/\" target=\"_blank\" rel=\"noopener\">LEGOLAND\u00ae<\/a>, <a href=\"https:\/\/www.legoland.co.uk\/\" target=\"_blank\" rel=\"noopener\">Windsor Resort<\/a>, <a href=\"https:\/\/www.chessington.com\/\" target=\"_blank\" rel=\"noopener\">Chessington World of Adventures Resort<\/a>, <a href=\"https:\/\/www.thorpepark.com\/\" target=\"_blank\" rel=\"noopener\">Thorpe Park<\/a>, <a href=\"https:\/\/www.warwick-castle.com\/\" target=\"_blank\" rel=\"noopener\">Warwick Castle<\/a>, two <a href=\"https:\/\/www.visitsealife.com\/\" target=\"_blank\" rel=\"noopener\">SEA LIFE<\/a> attractions, the <a href=\"https:\/\/www.londoneye.com\/\" target=\"_blank\" rel=\"noopener\">London Eye<\/a>, <a href=\"https:\/\/www.madametussauds.com\/\" target=\"_blank\" rel=\"noopener\">Madame Tussauds<\/a>, <a href=\"https:\/\/www.shreksadventure.com\/\" target=\"_blank\" rel=\"noopener\">Shrek\u2019s Adventure!<\/a> and <a href=\"https:\/\/www.thedungeons.com\/\" target=\"_blank\" rel=\"noopener\">The London Dungeon<\/a>.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Together, these sites welcome millions of guests every year. Ensuring their facilities operate safely, reliably and sustainably is critical to maintaining smooth visitor journeys and protecting the experiences that families value.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6943e4dbc26f8\" class=\"px-4 py-8 md:px-8 relative overflow-hidden rounded-3xl\" style=\"background-color: #F6F6FA ;\">\n        <svg class=\"text-[#d6d6e8] absolute -top-[31px] -right-[52px] w-[280px] h-[280px] md:-top-[35px] md:-right-[68px]\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 345 348\" preserveAspectRatio=\"none\">\n            <g fill=\"currentColor\" opacity=\".1\">\n                <path d=\"M37.763 65.46 64.38 38.674a173.12 173.12 0 0 1 21.277-14.72L23.135 86.87a174.285 174.285 0 0 1 14.628-21.41ZM4.894 131.987c.777-3.131 1.639-6.228 2.582-9.289l113.785-114.5a170.68 170.68 0 0 1 9.231-2.6L4.894 131.987ZM.068 163.603c.147-2.442.344-4.87.59-7.284L154.672 1.336c2.399-.248 4.812-.446 7.239-.594L.068 163.603ZM.444 189.985A176.37 176.37 0 0 1 0 183.742L181.924.674a173.1 173.1 0 0 1 6.204.447L.444 189.985ZM4.071 213.09c-.415-1.83-.8-3.672-1.158-5.524L205.6 3.606c1.841.359 3.671.747 5.49 1.165L4.071 213.09ZM10.127 233.758a173.1 173.1 0 0 1-1.713-4.967L226.692 9.141c1.656.55 3.301 1.125 4.935 1.723l-221.5 222.894ZM18.155 252.44a173.983 173.983 0 0 1-2.175-4.502L245.72 16.755a171.56 171.56 0 0 1 4.473 2.188L18.155 252.44ZM27.888 269.407a175.49 175.49 0 0 1-2.583-4.091L262.988 26.139c1.368.847 2.723 1.714 4.065 2.599L27.888 269.407ZM39.168 284.817a173.977 173.977 0 0 1-2.96-3.712L278.679 37.11c1.244.976 2.474 1.969 3.689 2.978l-243.2 244.729ZM51.912 298.754a174.74 174.74 0 0 1-3.32-3.348L292.89 49.571a174.152 174.152 0 0 1 3.327 3.342L51.912 298.754ZM66.1 311.237a174.123 174.123 0 0 1-3.684-2.984l243.241-244.77a174.342 174.342 0 0 1 2.965 3.706L66.099 311.237ZM81.765 322.234a172.453 172.453 0 0 1-4.059-2.605l239.255-240.76c.882 1.348 1.745 2.71 2.59 4.084L81.765 322.234ZM99.006 331.645c-1.501-.711-2.99-1.443-4.466-2.196L326.72 95.808a172.535 172.535 0 0 1 2.182 4.494L99.006 331.645ZM118.002 339.29a172.923 172.923 0 0 1-4.927-1.732L334.779 114.46a173.589 173.589 0 0 1 1.72 4.958L118.002 339.29ZM139.057 344.863a171.346 171.346 0 0 1-5.48-1.176L340.87 135.091c.418 1.828.807 3.666 1.168 5.515L139.057 344.863ZM162.689 347.844a172.903 172.903 0 0 1-6.19-.461l188.043-189.226c.189 2.066.342 4.143.458 6.229L162.689 347.844ZM189.868 347.253c-2.391.241-4.797.432-7.216.572l162.33-163.351a175.2 175.2 0 0 1-.569 7.262L189.868 347.253ZM223.135 340.537a170.58 170.58 0 0 1-9.181 2.549l126.318-127.112a173.708 173.708 0 0 1-2.533 9.239L223.135 340.537ZM278.57 311.515a173.062 173.062 0 0 1-20.231 13.668l64.142-64.545a174.297 174.297 0 0 1-13.583 20.358l-30.328 30.519Z\" \/>\n            <\/g>\n        <\/svg>\n                <div class=\"relative grid gap-8 md:gap-6\">\n                            <p class=\"text-ocs-gray-nav text-[26px] md:text-[22px] font-medium leading-[34px] md:leading-[30px] -tracking-[0.5px] text-crop\">\n                    \u201cOur priority is creating unforgettable experiences for those visiting our attractions.  Partnering with OCS \u2013 with their proven expertise in guest-focused environments like ours \u2013 allows us to simplify operations, drive consistency and ensure our facilities at these sites are safe, clean and maintained to the highest standards.&#8221;                <\/p>\n                                        <div class=\"flex items-center gap-3 md:gap-2\">\n                                            <img decoding=\"async\" src=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/Merlin-2023-Logo-on-White-png-300x300.png\" alt=\"avatar\" class=\"w-16 h-16 rounded-full object-cover border-[3px] border-[#FDFDFE]\" \/>\n                                                                <div>\n                                                                                                <p class=\"font-medium text-base text-ocs-blue-navy\">\n                                        Mike Vallis                                    <\/p>\n                                                                                                                        <p class=\"text-sm text-ocs-blue-navy\">\n                                    Merlin\u2019s SVP Managing Director for the UK                                <\/p>\n                                                    <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n\n\n    <section \n        id=\"block_acf-block-6943e4dbc2708\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <p>Mike adds: Those colleagues who are now part of OCS will continue to work alongside Merlin\u2019s in-house teams, who will remain focused on delivering magical days out and immersive shorts breaks for families at these attractions. This close collaboration will be particularly important for those working in our technical services and engineering teams, who will see their expertise in areas such as ride maintenance being complemented by the input provided by colleagues working under OCS\u2019s leadership.\u201d<\/p>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6943e4dbc2714\" class=\"grid gap-10 lg:gap-4 grid-cols-1  lg:grid-cols-2 \">\n                    <div class=\"grid gap-4\">\n                <picture class=\"h-[400px]\">\n                    <source srcset=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-Cadbury-World-768x768.jpg\" media=\"(max-width: 640px)\" type=\"image\/jpg\">\n                    <source srcset=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-Cadbury-World-1024x1024.jpg\" type=\"image\/jpg\">\n                    <img decoding=\"async\" src=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-Cadbury-World-1024x1024.jpg\" class=\"w-full h-full object-cover object-center rounded-3xl\" alt=\"A smiling family of four, two adults and two children, stand together indoors, slicing chocolate treats at a brightly lit counter. The children are focused on cutting while the adults watch and smile behind them.\">\n                <\/picture>\n\n                            <\/div>\n                            <div class=\"grid gap-4\">\n                <picture class=\"h-[400px]\">\n                    <source srcset=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-Sea-World-768x768.jpg\" media=\"(max-width: 640px)\" type=\"image\/jpg\">\n                    <source srcset=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-Sea-World-1024x1024.jpg\" type=\"image\/jpg\">\n                    <img decoding=\"async\" src=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/OCS-Private-FM-Destinations-Merlin-Entertainments-Announcement-Sea-World-1024x1024.jpg\" class=\"w-full h-full object-cover object-center rounded-3xl\" alt=\"A man and two children look up in awe at large glowing jellyfish and floating jellyfish around them, set against a vibrant, deep blue and purple underwater background.\">\n                <\/picture>\n\n                            <\/div>\n            <\/section>\n\n\n    <section \n        id=\"block_acf-block-6943e4dbc2abb\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h3 class=\"p1\">Integrated FM Enabling Guest Experience<\/h3>\n<p><span data-contrast=\"auto\">The partnership is built around a shared ambition to strengthen behind-the-scenes operations so Merlin teams can focus fully on delivering memorable experiences for guests.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By bringing together OCS\u2019s experience in complex <a href=\"https:\/\/ocs.com\/uk\/sectors\/venues\/\" target=\"_blank\" rel=\"noopener\">venues<\/a> with technology-led service delivery, the collaboration\u00a0establishes\u00a0a strong FM platform for the attractions and leisure sector, supporting consistency across sites while\u00a0remaining\u00a0responsive to local needs.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3 class=\"p1\">Technology Led Insight and Asset Management<\/h3>\n<p><span data-contrast=\"auto\">The contract also signals the start of a longer-term transformation programme. OCS will introduce OCS LIVE, providing real-time reporting and performance dashboards, alongside a strategic lifecycle asset management approach aligned with ISO 55001 standards.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The use of technologies such as\u00a0cobotics, drones and proactive energy management systems will support efficiency,\u00a0sustainability\u00a0and informed decision-making across all attractions.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Once\u00a0fully\u00a0mobilised, OCS will self-deliver FM services across all 12 locations. Placing hard services at the centre of delivery is intended to optimise asset performance, reduce downtime and protect uninterrupted guest experiences.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6943e4dbc2af3\" class=\"px-4 py-8 md:px-8 relative overflow-hidden rounded-3xl\" style=\"background-color: #FEFAF9 ;\">\n        <svg class=\"text-[#E34E21] absolute -top-[31px] -right-[52px] w-[280px] h-[280px] md:-top-[35px] md:-right-[68px]\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 345 348\" preserveAspectRatio=\"none\">\n            <g fill=\"currentColor\" opacity=\".1\">\n                <path d=\"M37.763 65.46 64.38 38.674a173.12 173.12 0 0 1 21.277-14.72L23.135 86.87a174.285 174.285 0 0 1 14.628-21.41ZM4.894 131.987c.777-3.131 1.639-6.228 2.582-9.289l113.785-114.5a170.68 170.68 0 0 1 9.231-2.6L4.894 131.987ZM.068 163.603c.147-2.442.344-4.87.59-7.284L154.672 1.336c2.399-.248 4.812-.446 7.239-.594L.068 163.603ZM.444 189.985A176.37 176.37 0 0 1 0 183.742L181.924.674a173.1 173.1 0 0 1 6.204.447L.444 189.985ZM4.071 213.09c-.415-1.83-.8-3.672-1.158-5.524L205.6 3.606c1.841.359 3.671.747 5.49 1.165L4.071 213.09ZM10.127 233.758a173.1 173.1 0 0 1-1.713-4.967L226.692 9.141c1.656.55 3.301 1.125 4.935 1.723l-221.5 222.894ZM18.155 252.44a173.983 173.983 0 0 1-2.175-4.502L245.72 16.755a171.56 171.56 0 0 1 4.473 2.188L18.155 252.44ZM27.888 269.407a175.49 175.49 0 0 1-2.583-4.091L262.988 26.139c1.368.847 2.723 1.714 4.065 2.599L27.888 269.407ZM39.168 284.817a173.977 173.977 0 0 1-2.96-3.712L278.679 37.11c1.244.976 2.474 1.969 3.689 2.978l-243.2 244.729ZM51.912 298.754a174.74 174.74 0 0 1-3.32-3.348L292.89 49.571a174.152 174.152 0 0 1 3.327 3.342L51.912 298.754ZM66.1 311.237a174.123 174.123 0 0 1-3.684-2.984l243.241-244.77a174.342 174.342 0 0 1 2.965 3.706L66.099 311.237ZM81.765 322.234a172.453 172.453 0 0 1-4.059-2.605l239.255-240.76c.882 1.348 1.745 2.71 2.59 4.084L81.765 322.234ZM99.006 331.645c-1.501-.711-2.99-1.443-4.466-2.196L326.72 95.808a172.535 172.535 0 0 1 2.182 4.494L99.006 331.645ZM118.002 339.29a172.923 172.923 0 0 1-4.927-1.732L334.779 114.46a173.589 173.589 0 0 1 1.72 4.958L118.002 339.29ZM139.057 344.863a171.346 171.346 0 0 1-5.48-1.176L340.87 135.091c.418 1.828.807 3.666 1.168 5.515L139.057 344.863ZM162.689 347.844a172.903 172.903 0 0 1-6.19-.461l188.043-189.226c.189 2.066.342 4.143.458 6.229L162.689 347.844ZM189.868 347.253c-2.391.241-4.797.432-7.216.572l162.33-163.351a175.2 175.2 0 0 1-.569 7.262L189.868 347.253ZM223.135 340.537a170.58 170.58 0 0 1-9.181 2.549l126.318-127.112a173.708 173.708 0 0 1-2.533 9.239L223.135 340.537ZM278.57 311.515a173.062 173.062 0 0 1-20.231 13.668l64.142-64.545a174.297 174.297 0 0 1-13.583 20.358l-30.328 30.519Z\" \/>\n            <\/g>\n        <\/svg>\n                <div class=\"relative grid gap-8 md:gap-6\">\n                            <p class=\"text-ocs-gray-nav text-[26px] md:text-[22px] font-medium leading-[34px] md:leading-[30px] -tracking-[0.5px] text-crop\">\n                    \u201cWe\u2019re immensely proud to partner with Merlin Entertainments. This is a first-of-its-kind contract in the UK attractions sector, combining scale, innovation and a shared dedication to people and experiences. We understand these destinations are incredibly important to the families and guests who enjoy them. Our role is to quietly work behind the scenes to ensure they operate smoothly, safely and sustainably.\u201d                <\/p>\n                                        <div class=\"flex items-center gap-3 md:gap-2\">\n                                            <img decoding=\"async\" src=\"https:\/\/ucarecdn.com\/fc25126a-1ebc-45ad-9746-e38b5e1c744d\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/300x300\/\" alt=\"avatar\" class=\"w-16 h-16 rounded-full object-cover border-[3px] border-[#FDFDFE]\" \/>\n                                                                <div>\n                                                                                                <p class=\"font-medium text-base text-ocs-blue-navy\">\n                                        Bruce McDonnell                                    <\/p>\n                                                                                                                        <p class=\"text-sm text-ocs-blue-navy\">\n                                    Managing Director, Private Sector FM \u2013 OCS UK                                <\/p>\n                                                    <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n\n\n    <section \n        id=\"block_acf-block-6943e4dbc2b1b\" \n        class=\"text-[#475467] prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n        style=\"background-color: #FFFFFF;\"\n    >\n        <h3 class=\"p1\">Environmental Targets and Responsible Operations<\/h3>\n<p><span data-contrast=\"auto\">Alongside core FM delivery, OCS will support Merlin\u2019s environmental ambitions. These include achieving carbon neutrality by 2030, completing a transition to full LED lighting by 2027, and\u00a0maintaining\u00a0a zero-waste-to-landfill approach.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">All new utility vehicles introduced under the contract will be electric, with shared water-efficiency and energy-reduction targets agreed and\u00a0monitored\u00a0throughout the partnership.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3 class=\"p1\">Creating Social Value for Communities and Colleagues<\/h3>\n<p><span data-contrast=\"auto\">The partnership places strong emphasis on social value. Using the TOMS framework, it is expected to deliver more than \u00a31 million in proxy social value each year, exceeding \u00a35 million over the full contract term.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This includes outcomes such as apprenticeships, local employment opportunities and clear development pathways for colleagues working across the attractions.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Colleague wellbeing is also a priority. OCS colleagues supporting Merlin sites will have access to financial wellbeing tools, 24\/7 mental health and GP support, and a reward platform offering everyday savings, helping colleagues feel supported both at work and at home.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6943e4dbc2b40\" class=\"px-4 py-8 md:px-8 relative overflow-hidden rounded-3xl\" style=\"background-color: #FEFAF9 ;\">\n        <svg class=\"text-[#E34E21] absolute -top-[31px] -right-[52px] w-[280px] h-[280px] md:-top-[35px] md:-right-[68px]\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 345 348\" preserveAspectRatio=\"none\">\n            <g fill=\"currentColor\" opacity=\".1\">\n                <path d=\"M37.763 65.46 64.38 38.674a173.12 173.12 0 0 1 21.277-14.72L23.135 86.87a174.285 174.285 0 0 1 14.628-21.41ZM4.894 131.987c.777-3.131 1.639-6.228 2.582-9.289l113.785-114.5a170.68 170.68 0 0 1 9.231-2.6L4.894 131.987ZM.068 163.603c.147-2.442.344-4.87.59-7.284L154.672 1.336c2.399-.248 4.812-.446 7.239-.594L.068 163.603ZM.444 189.985A176.37 176.37 0 0 1 0 183.742L181.924.674a173.1 173.1 0 0 1 6.204.447L.444 189.985ZM4.071 213.09c-.415-1.83-.8-3.672-1.158-5.524L205.6 3.606c1.841.359 3.671.747 5.49 1.165L4.071 213.09ZM10.127 233.758a173.1 173.1 0 0 1-1.713-4.967L226.692 9.141c1.656.55 3.301 1.125 4.935 1.723l-221.5 222.894ZM18.155 252.44a173.983 173.983 0 0 1-2.175-4.502L245.72 16.755a171.56 171.56 0 0 1 4.473 2.188L18.155 252.44ZM27.888 269.407a175.49 175.49 0 0 1-2.583-4.091L262.988 26.139c1.368.847 2.723 1.714 4.065 2.599L27.888 269.407ZM39.168 284.817a173.977 173.977 0 0 1-2.96-3.712L278.679 37.11c1.244.976 2.474 1.969 3.689 2.978l-243.2 244.729ZM51.912 298.754a174.74 174.74 0 0 1-3.32-3.348L292.89 49.571a174.152 174.152 0 0 1 3.327 3.342L51.912 298.754ZM66.1 311.237a174.123 174.123 0 0 1-3.684-2.984l243.241-244.77a174.342 174.342 0 0 1 2.965 3.706L66.099 311.237ZM81.765 322.234a172.453 172.453 0 0 1-4.059-2.605l239.255-240.76c.882 1.348 1.745 2.71 2.59 4.084L81.765 322.234ZM99.006 331.645c-1.501-.711-2.99-1.443-4.466-2.196L326.72 95.808a172.535 172.535 0 0 1 2.182 4.494L99.006 331.645ZM118.002 339.29a172.923 172.923 0 0 1-4.927-1.732L334.779 114.46a173.589 173.589 0 0 1 1.72 4.958L118.002 339.29ZM139.057 344.863a171.346 171.346 0 0 1-5.48-1.176L340.87 135.091c.418 1.828.807 3.666 1.168 5.515L139.057 344.863ZM162.689 347.844a172.903 172.903 0 0 1-6.19-.461l188.043-189.226c.189 2.066.342 4.143.458 6.229L162.689 347.844ZM189.868 347.253c-2.391.241-4.797.432-7.216.572l162.33-163.351a175.2 175.2 0 0 1-.569 7.262L189.868 347.253ZM223.135 340.537a170.58 170.58 0 0 1-9.181 2.549l126.318-127.112a173.708 173.708 0 0 1-2.533 9.239L223.135 340.537ZM278.57 311.515a173.062 173.062 0 0 1-20.231 13.668l64.142-64.545a174.297 174.297 0 0 1-13.583 20.358l-30.328 30.519Z\" \/>\n            <\/g>\n        <\/svg>\n                <div class=\"relative grid gap-8 md:gap-6\">\n                            <p class=\"text-ocs-gray-nav text-[26px] md:text-[22px] font-medium leading-[34px] md:leading-[30px] -tracking-[0.5px] text-crop\">\n                    \u201cThis is a groundbreaking contract in the attractions sector and a real milestone for OCS. It reflects our proven expertise in venues and destinations and reinforces our position as an industry leader in high-footfall environments. Our adaptability, cultural fit and commitment to self-delivery made us the right partner for Merlin. Hard services are at the foundation of this partnership, and we understand what it takes to keep complex environments running safely, efficiently and without interruption. Together, we are delivering much more than facilities management. We are helping Merlin create magical moments for millions of guests every year.\u201d                <\/p>\n                                        <div class=\"flex items-center gap-3 md:gap-2\">\n                                            <img decoding=\"async\" src=\"https:\/\/ocs.com\/app\/uploads\/2025\/12\/Jonny-Young.jpeg\" alt=\"avatar\" class=\"w-16 h-16 rounded-full object-cover border-[3px] border-[#FDFDFE]\" \/>\n                                                                <div>\n                                                                                                <p class=\"font-medium text-base text-ocs-blue-navy\">\n                                        Jonny Young                                    <\/p>\n                                                                                                                        <p class=\"text-sm text-ocs-blue-navy\">\n                                    Sector Managing Director, Venues &#038; Workplaces \u2013 OCS UK                                <\/p>\n                                                    <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6943e4dbc2b57\" class=\"rounded-3xl\">\n        <div class=\"relative flex flex-col lg:flex-row-reverse \">\n                        <div class=\"relative w-full lg:w-1\/2 aspect-[3\/2] lg:h-auto rounded-t-3xl lg:rounded-tl-none lg:rounded-r-3xl\">\n                                    <div class=\"h-full lg:-ml-10\">\n                        <picture>\n                            <source srcset=\"https:\/\/ucarecdn.com\/b119d859-f224-4cf1-a2c6-cfa69d7d2b35\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" type=\"image\/jpg\">\n                            <img decoding=\"async\" src=\"https:\/\/ucarecdn.com\/b119d859-f224-4cf1-a2c6-cfa69d7d2b35\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" alt=\"Discover How We Support Venues and Attractions\" class=\"object-cover w-full h-full rounded-t-3xl lg:rounded-l-none lg:rounded-r-3xl\" \/>\n                        <\/picture>\n                    <\/div>\n                            <\/div>\n            <div class=\"relative flex flex-col w-full lg:w-1\/2 gap-8 -mt-8 lg:mt-0 p-6 md:px-10 md:py-12 bg-ocs-orange-lightest rounded-3xl\"  style=\"background-color: #F7FBF7\" >\n                                                    <h2 class=\"text-ocs-gray-nav font-medium text-[28px] leading-[38px] text-crop\">\n                        Discover How We Support Venues and Attractions                    <\/h2>\n                                                                        \n<a href=\"https:\/\/ocs.com\/uk\/sectors\/venues\/\" class=\"w-fit mt-4 lg:mt-0  relative inline-block text-[16px] px-5 py-3 rounded-full focus:outline-none focus-visible:ring-2 ring-ocs-black  btn-primary \"  target=\"_self\" >\n    Learn More <\/a>                            <\/div>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"<p>OCS and Merlin Entertainments agree a five-year integrated FM partnership across UK attractions, supporting safe and reliable environments.<\/p>\n","protected":false},"author":62,"featured_media":10000025318,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[293,273,291,299,444,43,295,294,401,19,271,298],"tags":[314,231],"country":[267],"class_list":["post-40097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cleaning","category-destinations","category-hard-services","category-landscaping","category-mobilisations","category-new-business-win","category-pest-control","category-security","category-total-facilities-management","category-news-type","category-venues","category-waste-recycling","tag-new-business-win","tag-venues","country-uk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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