{"id":49254,"date":"2026-09-30T17:29:43","date_gmt":"2026-09-30T16:29:43","guid":{"rendered":"https:\/\/ocs.com\/uk\/?p=49254"},"modified":"2026-09-30T17:29:44","modified_gmt":"2026-09-30T16:29:44","slug":"true-hero-karen-henchys-instinct-to-act-when-it-mattered-most","status":"publish","type":"post","link":"https:\/\/ocs.com\/uk\/news\/true-hero-karen-henchys-instinct-to-act-when-it-mattered-most\/","title":{"rendered":"TRUE Hero: Karen Henchy\u2019s Instinct to Act When It Mattered Most."},"content":{"rendered":"    <section id=\"block_acf-block-6abd38f7eb5b1\" data-animate-container=\"waterfall\" >\n        <div data-animate=\"item\" data-animate-container=\"text\"             class=\"text-[#475467] prose-headings:text-ocs-gray-nav prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n            style=\"background-color: #FFFFFF;\">\n            <div data-animate=\"prose\" >\n                <p><a href=\"https:\/\/www.linkedin.com\/in\/karen-h-54a34b101\/\" target=\"_blank\" rel=\"noopener\">Karen Henchy<\/a> has worked alongside her client, <a href=\"https:\/\/www.linkedin.com\/in\/duncan-knapp-8820993\/\" target=\"_blank\" rel=\"noopener\">Duncan Knapp<\/a> at <a href=\"https:\/\/www.linkedin.com\/company\/kbr-inc\/posts\/?feedView=all\" target=\"_blank\" rel=\"noopener\">KBR, Inc<\/a>. for almost 19 years. Over that time, Karen has come to know Duncan well, including the signs that tell her when something is not quite right.<\/p>\n<p>When Duncan, a Senior Facilities Manager at KBR, failed to attend their usual early-morning catch-up, Karen, a Facilities Manager in the <a href=\"https:\/\/ocs.com\/uk\/news\/bruce-mcdonnell-leading-private-sector-fm-through-people-expertise-and-performance\/\" target=\"_blank\" rel=\"noopener\">Private FM Sector<\/a>, noticed.<\/p>\n<p>He\u2019d been unwell for several days but had still attended site. When she saw him walking through the restaurant at the KBR site, in Leatherhead, she immediately noticed there was something was different about the way he was walking.<\/p>\n<p>\u201cHe wasn&#8217;t really raising his head, and he just didn\u2019t look like himself,\u201d Karen recalls.<\/p>\n<p>She approached Duncan and calmy guided him to a quiet part of the restaurant, sitting him down. When she looked at him face-on, she noticed one side of his face was dropping.<\/p>\n<p>Karen calmly told Duncan she thought he was having a stroke and asked security to call an ambulance. She stayed with him until the paramedics arrived, offering reassurance and, most importantly, being there as a colleague and a friend.<\/p>\n<p>It was later confirmed Duncan had suffered a significant stroke.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7eb60e\" data-animate-container=\"waterfall\" >\n        <div data-animate=\"item\" data-animate-container=\"text\"             class=\"text-[#475467] prose-headings:text-ocs-gray-nav prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n            style=\"background-color: #FFFFFF;\">\n            <div data-animate=\"prose\" >\n                <h3>Knowing When Something Is Wrong<\/h3>\n<p>Karen&#8217;s caring response was instinctive, and it was that, coupled with her experience and strong understanding of health and safety that underpinned her confidence to act when something just didn\u2019t look right.<\/p>\n<p>During her time with OCS, and working on the KBR Ltd contract, Karen has been involved in contributing to a strong safety-first culture which has resulted in the Private Sector achieving the <strong>Zero Harm Awards<\/strong> and three <a href=\"https:\/\/www.rospa.com\/shop\/health-and-safety-awards\/rospa-award-winners-2026\" target=\"_blank\" rel=\"noopener\">RoSPA Gold Awards<\/a>. These are prestigious recognitions for organisations demonstrating the highest standards in health, safety, and wellbeing practices.<\/p>\n<p>Those achievements weren\u2019t what Karen was thinking about that morning, but along with the OCS<a href=\"https:\/\/ocs.com\/uk\/about-ocs\/true-values\/\" target=\"_blank\" rel=\"noopener\"> TRUE Values &#8211; Trust, Respect, Unity and Empowerment<\/a> &#8211; they informed her ability to recognise a serious situation, feel empowered to step up, trust her instincts and respond calmly.<\/p>\n<p>As soon as she recognised the symptoms Duncan was displaying could be consistent with someone having a stroke, she didn\u2019t hesitate. She took personal responsibility for acting fast. Vital in a medical emergency such as a stroke, where rapid assessment and medical intervention have a huge impact on a person\u2019s outcomes, and even their survival.<\/p>\n<p>&nbsp;<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7eb637\" data-animate-container=\"waterfall\"  class=\"px-4 py-8 md:px-8 relative overflow-hidden rounded-3xl\" style=\"background-color: #F6F6FA ;\">\n        <svg class=\"text-[#d6d6e8] absolute -top-[31px] -right-[52px] w-[280px] h-[280px] md:-top-[35px] md:-right-[68px]\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 345 348\" preserveAspectRatio=\"none\">\n            <g fill=\"currentColor\" opacity=\".1\">\n                <path d=\"M37.763 65.46 64.38 38.674a173.12 173.12 0 0 1 21.277-14.72L23.135 86.87a174.285 174.285 0 0 1 14.628-21.41ZM4.894 131.987c.777-3.131 1.639-6.228 2.582-9.289l113.785-114.5a170.68 170.68 0 0 1 9.231-2.6L4.894 131.987ZM.068 163.603c.147-2.442.344-4.87.59-7.284L154.672 1.336c2.399-.248 4.812-.446 7.239-.594L.068 163.603ZM.444 189.985A176.37 176.37 0 0 1 0 183.742L181.924.674a173.1 173.1 0 0 1 6.204.447L.444 189.985ZM4.071 213.09c-.415-1.83-.8-3.672-1.158-5.524L205.6 3.606c1.841.359 3.671.747 5.49 1.165L4.071 213.09ZM10.127 233.758a173.1 173.1 0 0 1-1.713-4.967L226.692 9.141c1.656.55 3.301 1.125 4.935 1.723l-221.5 222.894ZM18.155 252.44a173.983 173.983 0 0 1-2.175-4.502L245.72 16.755a171.56 171.56 0 0 1 4.473 2.188L18.155 252.44ZM27.888 269.407a175.49 175.49 0 0 1-2.583-4.091L262.988 26.139c1.368.847 2.723 1.714 4.065 2.599L27.888 269.407ZM39.168 284.817a173.977 173.977 0 0 1-2.96-3.712L278.679 37.11c1.244.976 2.474 1.969 3.689 2.978l-243.2 244.729ZM51.912 298.754a174.74 174.74 0 0 1-3.32-3.348L292.89 49.571a174.152 174.152 0 0 1 3.327 3.342L51.912 298.754ZM66.1 311.237a174.123 174.123 0 0 1-3.684-2.984l243.241-244.77a174.342 174.342 0 0 1 2.965 3.706L66.099 311.237ZM81.765 322.234a172.453 172.453 0 0 1-4.059-2.605l239.255-240.76c.882 1.348 1.745 2.71 2.59 4.084L81.765 322.234ZM99.006 331.645c-1.501-.711-2.99-1.443-4.466-2.196L326.72 95.808a172.535 172.535 0 0 1 2.182 4.494L99.006 331.645ZM118.002 339.29a172.923 172.923 0 0 1-4.927-1.732L334.779 114.46a173.589 173.589 0 0 1 1.72 4.958L118.002 339.29ZM139.057 344.863a171.346 171.346 0 0 1-5.48-1.176L340.87 135.091c.418 1.828.807 3.666 1.168 5.515L139.057 344.863ZM162.689 347.844a172.903 172.903 0 0 1-6.19-.461l188.043-189.226c.189 2.066.342 4.143.458 6.229L162.689 347.844ZM189.868 347.253c-2.391.241-4.797.432-7.216.572l162.33-163.351a175.2 175.2 0 0 1-.569 7.262L189.868 347.253ZM223.135 340.537a170.58 170.58 0 0 1-9.181 2.549l126.318-127.112a173.708 173.708 0 0 1-2.533 9.239L223.135 340.537ZM278.57 311.515a173.062 173.062 0 0 1-20.231 13.668l64.142-64.545a174.297 174.297 0 0 1-13.583 20.358l-30.328 30.519Z\" \/>\n            <\/g>\n        <\/svg>\n                <div data-animate-container=\"text\"  class=\"relative grid gap-8 md:gap-6\">\n                            <p data-animate=\"prose\"  class=\"text-ocs-gray-nav text-[26px] md:text-[22px] font-medium leading-[34px] md:leading-[30px] -tracking-[0.5px] text-crop\">\n                    \u201cI didn&#8217;t give it any thought; I&#8217;d do it for anybody in the same situation.\u201d                <\/p>\n                                        <div data-animate=\"item\"  class=\"flex items-center gap-3 md:gap-2\">\n                                            <img decoding=\"async\" src=\"https:\/\/ocs.com\/app\/uploads\/2024\/10\/OCS-Logo-website-300x300.jpeg\" alt=\"avatar\" class=\"w-16 h-16 rounded-full object-cover border-[3px] border-[#FDFDFE]\" \/>\n                                                                <div>\n                                                                                                <p class=\"font-medium text-base text-ocs-blue-navy\">\n                                        Karen Henchy                                    <\/p>\n                                                                                                                        <p class=\"text-sm text-ocs-blue-navy\">\n                                    Facilities Manager, Private FM                                <\/p>\n                                                    <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7eb64e\" data-animate-container=\"waterfall\" >\n        <div data-animate=\"item\" data-animate-container=\"text\"             class=\"text-[#475467] prose-headings:text-ocs-gray-nav prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n            style=\"background-color: #FFFFFF;\">\n            <div data-animate=\"prose\" >\n                <p>For Duncan, what Karen did that morning was far more significant.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7eb666\" data-animate-container=\"waterfall\"  class=\"px-4 py-8 md:px-8 relative overflow-hidden rounded-3xl\" style=\"background-color: #F6F6FA ;\">\n        <svg class=\"text-[#d6d6e8] absolute -top-[31px] -right-[52px] w-[280px] h-[280px] md:-top-[35px] md:-right-[68px]\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 345 348\" preserveAspectRatio=\"none\">\n            <g fill=\"currentColor\" opacity=\".1\">\n                <path d=\"M37.763 65.46 64.38 38.674a173.12 173.12 0 0 1 21.277-14.72L23.135 86.87a174.285 174.285 0 0 1 14.628-21.41ZM4.894 131.987c.777-3.131 1.639-6.228 2.582-9.289l113.785-114.5a170.68 170.68 0 0 1 9.231-2.6L4.894 131.987ZM.068 163.603c.147-2.442.344-4.87.59-7.284L154.672 1.336c2.399-.248 4.812-.446 7.239-.594L.068 163.603ZM.444 189.985A176.37 176.37 0 0 1 0 183.742L181.924.674a173.1 173.1 0 0 1 6.204.447L.444 189.985ZM4.071 213.09c-.415-1.83-.8-3.672-1.158-5.524L205.6 3.606c1.841.359 3.671.747 5.49 1.165L4.071 213.09ZM10.127 233.758a173.1 173.1 0 0 1-1.713-4.967L226.692 9.141c1.656.55 3.301 1.125 4.935 1.723l-221.5 222.894ZM18.155 252.44a173.983 173.983 0 0 1-2.175-4.502L245.72 16.755a171.56 171.56 0 0 1 4.473 2.188L18.155 252.44ZM27.888 269.407a175.49 175.49 0 0 1-2.583-4.091L262.988 26.139c1.368.847 2.723 1.714 4.065 2.599L27.888 269.407ZM39.168 284.817a173.977 173.977 0 0 1-2.96-3.712L278.679 37.11c1.244.976 2.474 1.969 3.689 2.978l-243.2 244.729ZM51.912 298.754a174.74 174.74 0 0 1-3.32-3.348L292.89 49.571a174.152 174.152 0 0 1 3.327 3.342L51.912 298.754ZM66.1 311.237a174.123 174.123 0 0 1-3.684-2.984l243.241-244.77a174.342 174.342 0 0 1 2.965 3.706L66.099 311.237ZM81.765 322.234a172.453 172.453 0 0 1-4.059-2.605l239.255-240.76c.882 1.348 1.745 2.71 2.59 4.084L81.765 322.234ZM99.006 331.645c-1.501-.711-2.99-1.443-4.466-2.196L326.72 95.808a172.535 172.535 0 0 1 2.182 4.494L99.006 331.645ZM118.002 339.29a172.923 172.923 0 0 1-4.927-1.732L334.779 114.46a173.589 173.589 0 0 1 1.72 4.958L118.002 339.29ZM139.057 344.863a171.346 171.346 0 0 1-5.48-1.176L340.87 135.091c.418 1.828.807 3.666 1.168 5.515L139.057 344.863ZM162.689 347.844a172.903 172.903 0 0 1-6.19-.461l188.043-189.226c.189 2.066.342 4.143.458 6.229L162.689 347.844ZM189.868 347.253c-2.391.241-4.797.432-7.216.572l162.33-163.351a175.2 175.2 0 0 1-.569 7.262L189.868 347.253ZM223.135 340.537a170.58 170.58 0 0 1-9.181 2.549l126.318-127.112a173.708 173.708 0 0 1-2.533 9.239L223.135 340.537ZM278.57 311.515a173.062 173.062 0 0 1-20.231 13.668l64.142-64.545a174.297 174.297 0 0 1-13.583 20.358l-30.328 30.519Z\" \/>\n            <\/g>\n        <\/svg>\n                <div data-animate-container=\"text\"  class=\"relative grid gap-8 md:gap-6\">\n                            <p data-animate=\"prose\"  class=\"text-ocs-gray-nav text-[26px] md:text-[22px] font-medium leading-[34px] md:leading-[30px] -tracking-[0.5px] text-crop\">\n                    \u201cKaren will inevitably say she&#8217;s not a hero, but her quick actions that morning are potentially the reason why I&#8217;m still here. My family and I are incredibly grateful for what she did.\u201d                <\/p>\n                                        <div data-animate=\"item\"  class=\"flex items-center gap-3 md:gap-2\">\n                                            <img decoding=\"async\" src=\"https:\/\/ucarecdn.com\/4b48bcf1-dc3f-4654-b86d-687ed7c623bc\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/300x300\/\" alt=\"avatar\" class=\"w-16 h-16 rounded-full object-cover border-[3px] border-[#FDFDFE]\" \/>\n                                                                <div>\n                                                                                                <p class=\"font-medium text-base text-ocs-blue-navy\">\n                                        Duncan Knapp                                    <\/p>\n                                                                                                                        <p class=\"text-sm text-ocs-blue-navy\">\n                                    Senior Facilities Manager, KBR                                <\/p>\n                                                    <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7eb682\" data-animate-container=\"waterfall\" >\n        <div data-animate=\"item\" data-animate-container=\"text\"             class=\"text-[#475467] prose-headings:text-ocs-gray-nav prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n            style=\"background-color: #FFFFFF;\">\n            <div data-animate=\"prose\" >\n                <h3>Keeping Duncan Connected<\/h3>\n<p>Duncan continues to recover and has received support from his family, friends and colleagues, even recently attending a team meeting.<\/p>\n<p>Through it all, Karen has stayed involved, helping him remain connected to the people and places that matter to him. Along with her OCS manager, <a href=\"https:\/\/www.linkedin.com\/in\/barry-knight-a6736219\/\" target=\"_blank\" rel=\"noopener\">Barry Knight<\/a>, she\u2019s met Duncan for coffee and kept him updated on what&#8217;s happening on-site.<\/p>\n<p>She says there is still work for them to do together, including more of the everyday improvements that have become part of their shared working life.<\/p>\n<p>\u201cIt&#8217;s still Duncan\u2019s site,\u201d says Karen. \u201cWe need him back when he\u2019s ready; everyone is looking forward to him returning.\u201d<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7eb69a\" data-animate-container=\"waterfall\" >\n        <div data-animate=\"item\" data-animate-container=\"text\"             class=\"text-[#475467] prose-headings:text-ocs-gray-nav prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n            style=\"background-color: #FFFFFF;\">\n            <div data-animate=\"prose\" >\n                <h3>A Colleague Who Acts When It Matters<\/h3>\n<p>Barry Knight has worked alongside Karen in supporting KBR for the past eight years. He has seen her approach to health and safety, service delivery and the people around her over many years.<\/p>\n<p>For Barry, her response to Duncan&#8217;s stroke brought those qualities together.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7eb6be\" data-animate-container=\"waterfall\"  class=\"px-4 py-8 md:px-8 relative overflow-hidden rounded-3xl\" style=\"background-color: #F6F6FA ;\">\n        <svg class=\"text-[#d6d6e8] absolute -top-[31px] -right-[52px] w-[280px] h-[280px] md:-top-[35px] md:-right-[68px]\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 345 348\" preserveAspectRatio=\"none\">\n            <g fill=\"currentColor\" opacity=\".1\">\n                <path d=\"M37.763 65.46 64.38 38.674a173.12 173.12 0 0 1 21.277-14.72L23.135 86.87a174.285 174.285 0 0 1 14.628-21.41ZM4.894 131.987c.777-3.131 1.639-6.228 2.582-9.289l113.785-114.5a170.68 170.68 0 0 1 9.231-2.6L4.894 131.987ZM.068 163.603c.147-2.442.344-4.87.59-7.284L154.672 1.336c2.399-.248 4.812-.446 7.239-.594L.068 163.603ZM.444 189.985A176.37 176.37 0 0 1 0 183.742L181.924.674a173.1 173.1 0 0 1 6.204.447L.444 189.985ZM4.071 213.09c-.415-1.83-.8-3.672-1.158-5.524L205.6 3.606c1.841.359 3.671.747 5.49 1.165L4.071 213.09ZM10.127 233.758a173.1 173.1 0 0 1-1.713-4.967L226.692 9.141c1.656.55 3.301 1.125 4.935 1.723l-221.5 222.894ZM18.155 252.44a173.983 173.983 0 0 1-2.175-4.502L245.72 16.755a171.56 171.56 0 0 1 4.473 2.188L18.155 252.44ZM27.888 269.407a175.49 175.49 0 0 1-2.583-4.091L262.988 26.139c1.368.847 2.723 1.714 4.065 2.599L27.888 269.407ZM39.168 284.817a173.977 173.977 0 0 1-2.96-3.712L278.679 37.11c1.244.976 2.474 1.969 3.689 2.978l-243.2 244.729ZM51.912 298.754a174.74 174.74 0 0 1-3.32-3.348L292.89 49.571a174.152 174.152 0 0 1 3.327 3.342L51.912 298.754ZM66.1 311.237a174.123 174.123 0 0 1-3.684-2.984l243.241-244.77a174.342 174.342 0 0 1 2.965 3.706L66.099 311.237ZM81.765 322.234a172.453 172.453 0 0 1-4.059-2.605l239.255-240.76c.882 1.348 1.745 2.71 2.59 4.084L81.765 322.234ZM99.006 331.645c-1.501-.711-2.99-1.443-4.466-2.196L326.72 95.808a172.535 172.535 0 0 1 2.182 4.494L99.006 331.645ZM118.002 339.29a172.923 172.923 0 0 1-4.927-1.732L334.779 114.46a173.589 173.589 0 0 1 1.72 4.958L118.002 339.29ZM139.057 344.863a171.346 171.346 0 0 1-5.48-1.176L340.87 135.091c.418 1.828.807 3.666 1.168 5.515L139.057 344.863ZM162.689 347.844a172.903 172.903 0 0 1-6.19-.461l188.043-189.226c.189 2.066.342 4.143.458 6.229L162.689 347.844ZM189.868 347.253c-2.391.241-4.797.432-7.216.572l162.33-163.351a175.2 175.2 0 0 1-.569 7.262L189.868 347.253ZM223.135 340.537a170.58 170.58 0 0 1-9.181 2.549l126.318-127.112a173.708 173.708 0 0 1-2.533 9.239L223.135 340.537ZM278.57 311.515a173.062 173.062 0 0 1-20.231 13.668l64.142-64.545a174.297 174.297 0 0 1-13.583 20.358l-30.328 30.519Z\" \/>\n            <\/g>\n        <\/svg>\n                <div data-animate-container=\"text\"  class=\"relative grid gap-8 md:gap-6\">\n                            <p data-animate=\"prose\"  class=\"text-ocs-gray-nav text-[26px] md:text-[22px] font-medium leading-[34px] md:leading-[30px] -tracking-[0.5px] text-crop\">\n                    \u201cKaren&#8217;s dedication, professionalism and commitment to delivering an exceptional service are evident in everything she does.<br \/>\r\n<br \/>\r\n\u201cWhat Karen did when Duncan suffered a stroke was remarkable. Her quick thinking, calm response and decisive actions made a crucial difference in getting him the urgent medical attention he needed. She truly is a hero among us and a shining example of the values we all aspire to demonstrate.\u201d<br \/>\r\n                <\/p>\n                                        <div data-animate=\"item\"  class=\"flex items-center gap-3 md:gap-2\">\n                                            <img decoding=\"async\" src=\"https:\/\/ocs.com\/app\/uploads\/2024\/10\/OCS-Logo-website-300x300.jpeg\" alt=\"avatar\" class=\"w-16 h-16 rounded-full object-cover border-[3px] border-[#FDFDFE]\" \/>\n                                                                <div>\n                                                                                                <p class=\"font-medium text-base text-ocs-blue-navy\">\n                                        Barry Knight                                    <\/p>\n                                                                                                                        <p class=\"text-sm text-ocs-blue-navy\">\n                                    Portfolio Director, Private Sector \u2011 Workplace                                <\/p>\n                                                    <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7eb6d8\" data-animate-container=\"waterfall\" >\n        <div data-animate=\"item\" data-animate-container=\"text\"             class=\"text-[#475467] prose-headings:text-ocs-gray-nav prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n            style=\"background-color: #FFFFFF;\">\n            <div data-animate=\"prose\" >\n                <p>Karen is reluctant to describe herself as a \u2018hero\u2019, saying she simply did what she thought was necessary &#8211; she saw a colleague and friend who was not himself and did what anyone would do.<\/p>\n<p>\u201cI\u2019m just glad I spotted the signs,\u201d she says. \u201cIf someone hadn\u2019t, I don&#8217;t know what would have happened.\u201d<\/p>\n<p>For Duncan, his family, and her manager Barry, there is no uncertainty about the significance of Karen\u2019s actions that morning and that she is a <strong>TRUE Hero<\/strong>.<\/p>\n<p>And, for Duncan, she always will be.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7eb701\" data-animate-container=\"waterfall\" >\n        <div data-animate=\"item\" data-animate-container=\"text\"             class=\"text-[#475467] prose-headings:text-ocs-gray-nav prose-h1:font-semibold prose-h1:mb-10 prose-headings:font-medium prose prose-ocs prose-li:pl-0 w-full max-w-none\n        \"\n            style=\"background-color: #FFFFFF;\">\n            <div data-animate=\"prose\" >\n                <h3><strong>Know The Signs: Remember FAST<\/strong><\/h3>\n<p>Duncan&#8217;s story is a powerful reminder of how important it is to recognise the signs of a stroke and act quickly.<\/p>\n<p><strong>FAST <\/strong>is an easy way to remember some of the most common signs:<\/p>\n<p><strong>F &#8211; Face<\/strong><br \/>\nHas one side of the face drooped, or is the person unable to smile normally?<\/p>\n<p><strong>A &#8211; Arms<\/strong><br \/>\nCan they raise both arms and keep them raised?<\/p>\n<p><strong>S &#8211; Speech<\/strong><br \/>\nIs their speech slurred, confused or difficult to understand?<\/p>\n<p><strong>T &#8211; Time<\/strong><br \/>\nIf you notice any of these signs, call 999 immediately. Every second counts.<\/p>\n<p>If you suspect someone is having a stroke, seek emergency medical help straight away.<\/p>\n<p><strong>\u00a0<\/strong>For information and support visit &#8211; <a href=\"https:\/\/www.stroke.org.uk\/stroke?_gl=1*1vxvfbh*_up*MQ..&amp;gclid=9409d9ace9ec16e51dc4b3169d7b921e&amp;gclsrc=3p.ds\">Stroke information and support | Stroke Association<\/a><\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section id=\"block_acf-block-6abd38f7ebe41\" data-animate-container=\"waterfall\"  class=\"rounded-3xl  \">\n        <div data-animate=\"item\" class=\"group relative flex flex-col lg:flex-row-reverse \">\n                        <div class=\"relative w-full lg:w-1\/2 aspect-[3\/2] lg:h-auto rounded-t-3xl lg:rounded-tl-none lg:rounded-r-3xl\">\n                                    <div class=\"relative overflow-hidden h-full rounded-t-3xl lg:-ml-10 lg:rounded-l-none lg:rounded-r-3xl\">\n                        <picture>\n                            <source srcset=\"https:\/\/ucarecdn.com\/789f63e1-d569-4789-bba5-487d1ad2da6d\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" type=\"image\/jpg\">\n                            <img decoding=\"async\" src=\"https:\/\/ucarecdn.com\/789f63e1-d569-4789-bba5-487d1ad2da6d\/-\/format\/auto\/-\/quality\/smart\/-\/preview\/1024x1024\/\" alt=\"Discover The People Behind OCS. Read Our TRUE Stories.\" class=\"group-hover:scale-110 transition duration-150 ease-in object-cover w-full h-full rounded-t-3xl lg:rounded-l-none lg:rounded-r-3xl\" \/>\n                        <\/picture>\n                    <\/div>\n                            <\/div>\n            <div data-animate-container=\"text\"  class=\"relative flex flex-col w-full lg:w-1\/2 gap-8 -mt-8 lg:mt-0 p-6 md:px-10 md:py-12 bg-ocs-orange-lightest rounded-3xl\"  style=\"background-color: #F6F6FA\" >\n                                                    <h2 data-animate=\"heading\" class=\"text-ocs-gray-nav font-medium text-[28px] leading-[38px] text-crop\">\n                        Discover The People Behind OCS. Read Our TRUE Stories.                    <\/h2>\n                                                                        \n<a data-animate=\"button\" href=\"https:\/\/ocs.com\/uk\/news\/leia-hayes-from-criminology-graduate-to-award-winning-guest-experiences-leader\/\" class=\"w-fit mt-4 lg:mt-0  relative inline-block text-[16px] px-5 py-3 rounded-full focus:outline-none focus-visible:ring-2 ring-ocs-black btn-primary\" target=\"_self\">\n    Read More <\/a>                            <\/div>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"<p>Karen Henchy\u2019s quick thinking and calm response helped a colleague receive urgent medical care after suffering a stroke, demonstrating the TRUE Values in action.<\/p>\n","protected":false},"author":80,"featured_media":10000029100,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[54,449,422,19],"tags":[53,479],"country":[237,405,267],"class_list":["post-49254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-our-people","category-private-fm","category-true-stories","category-news-type","tag-our-people","tag-true-stories","country-ireland","country-scotland","country-uk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - 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