{"id":50208,"date":"2026-10-25T07:30:00","date_gmt":"2026-10-25T07:30:00","guid":{"rendered":"https:\/\/ocs.com\/uk\/?p=50208"},"modified":"2026-10-24T21:33:25","modified_gmt":"2026-10-24T20:33:25","slug":"ocs-wins-overall-operational-excellence-awards-uk-2026","status":"publish","type":"post","link":"https:\/\/ocs.com\/uk\/news\/ocs-wins-overall-operational-excellence-awards-uk-2026\/","title":{"rendered":"OCS Wins Top Award at the Operational Excellence Awards"},"content":{"rendered":"
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OCS has won the overall award at the Operational Excellence Awards UK 2026<\/a>, as well as the Operational Excellence in Facilities Management category. The awards were presented on 24th September 2026 at Park Plaza London Riverbank, and the win was featured in The Sunday Times<\/a>.<\/p>\n

The OCS team supports more than 500 buildings across Shaftesbury Capital<\/a>‘s West End estates.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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One of London’s Most Complex Mixed-Use Portfolios<\/h3>\n

Shaftesbury Capital describes itself as the leading central London mixed-use REIT. Its portfolio covers around 640 buildings, 1,900 lettable units and 2.8 million square feet of space across Covent Garden, Carnaby Street and Soho, and Chinatown. Retail, restaurants, offices and homes sit side by side, in a portfolio of heritage properties that stays open to the public every day.<\/p>\n

OCS’s entry set out how the team maintained exceptional standards during a period of rapid growth. It credited innovation, collaboration, customer-focused service and resilient operational delivery.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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What Set the Team Apart at the Operational Excellence Awards UK 2026<\/h3>\n

In the facilities management<\/a> category, the judges singled out the team’s use of innovation, including QR code technology, alongside strong teamwork and a clear customer focus. Together, they said, these support consistent and efficient service delivery. The judges also noted that the team tests new approaches and scales the ones that work.<\/p>\n

For the overall award, the panel called OCS a strong example of operational excellence, collaboration and continuous improvement. Its success, the judges said, reflects its people and “a clear culture of excellence embedded throughout its operations.”<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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\n \u201cA powerful example of operational excellence, collaboration and continuous improvement in action, OCS has demonstrated an unwavering commitment to delivering outstanding standards across complex and demanding environments. Its ability to combine innovation, teamwork and customer-focused service with consistently high operational performance sets it apart. The organisation\u2019s success reflects the dedication of its people and a clear culture of excellence embedded throughout its operations. A thoroughly deserving winner of the Overall Operational Excellence Award.\u201d <\/p>\n

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\n Judges\u2019 comments <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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Building on 2025<\/h3>\n

OCS’s Covent Garden team won Operations Team of the Year at the 2025 awards<\/a>. A year on, the work of the FM team across the wider West End estates has taken the top award.<\/p>\n

Now in their second year, the awards recognise organisations and individuals driving business transformation through process improvement, technology adoption and enhanced customer experience. The 2026 programme drew 92 entries.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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\n \u201cLooking after the West End well means getting the detail right in hundreds of buildings, every day. This team has done that while the estate has grown and has done it in step with Shaftesbury Capital. Winning the overall award is a credit to every colleague involved. Congratulations, and thank you for everything you do.\u201d <\/p>\n

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\n Bruce McDonnell <\/p>\n

\n Managing Director Private Sector (UK), OCS <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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\n Learn more about our services for destinations <\/h2>\n \n\n Destinations <\/a> <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

OCS has won the overall award at the Operational Excellence Awards UK 2026, as well as the Operational Excellence in Facilities Management category, for its work supporting more than 500 buildings across Shaftesbury Capital’s West End estates.<\/p>\n","protected":false},"author":21,"featured_media":10000029291,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19],"tags":[],"country":[],"class_list":["post-50208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-type"],"acf":[],"yoast_head":"\nOCS Wins Operational Excellence Awards UK 2026 Overall Award<\/title>\n<meta name=\"description\" content=\"OCS has won the overall award and Operational Excellence in Facilities Management at the Operational Excellence Awards UK 2026 for its West.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ocs.com\/uk\/news\/ocs-wins-overall-operational-excellence-awards-uk-2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OCS Wins Top Award at the Operational Excellence Awards\" \/>\n<meta property=\"og:description\" content=\"OCS has won the overall award and Operational Excellence in Facilities Management at the Operational Excellence Awards UK 2026 for its West.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ocs.com\/uk\/news\/ocs-wins-overall-operational-excellence-awards-uk-2026\/\" \/>\n<meta property=\"og:site_name\" content=\"OCS - 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