Vision & Mission

Our vision and mission is to become the best provider of facilities services for colleagues, customers and communities by making people and places the best they can be.

Vision: Becoming the best for colleagues, customers and communities

Welcome to PCS, where our vision is to become the world’s best facilities services company. Our strategy will help us deliver the best outcomes for our colleagues, customers, and the communities we engage with. At the heart of this vision are our people, advanced technology, and a commitment to Environmental, Social, and Governance (ESG) principles. We invite you to explore our website and learn more about our ethos and approach.

Rob Legge, Group CEO

Mission: Make people and places the best they can be

As a global business with over 120,000 colleagues and a community that’s the size of a city, we have a responsibility and opportunity to positively impact the lives of those we’re connected to and society as a whole.

That’s why we’re on a mission to make people and places the best they can be because we believe every person deserves the best conditions and opportunities to thrive. Whatever that thrive is.

We aim to achieve our mission by delivering exceptional facilities and services that consistently address the details and overcome the biggest challenges, creating the best experiences, productivity, practices, resilience, and outcomes for colleagues, customers and communities.

Best Strategy Mission Fuel

Our mission’s BEST strategy and ethos addresses five critical areas of concern that industry leaders highlight in reference to facilities management and services: Experience, Productivity, Practices, Resilience, and Outcomes.

Best Experiences

Best Experiences come from consistently delivered details to enable a positive and memorable lasting impression.

Focusing on the details that make a place more than just a physical location, we aim to foster a sense of belonging and satisfaction, ensuring that each interaction within these environments is as rewarding and positive as possible.

It’s about creating a positive and welcoming environment for everyone interacting within those spaces – from visitors to colleagues. We aim to deliver the best experience every time.

Best Productivity

Best Productivity maintains output through diligent service, advanced technology, and a maintained plan for continuity.

Advanced productivity benefits colleagues, customers and communities, never more so than through harnessed technology. The PCS Advance suite of apps and tools ensures effective and streamlined task and project completion, enhanced operations, reporting and customer communication.

Investment in innovation demonstrates our steadfast commitment to achieving high-level productivity across all contracts, consistently meeting and exceeding customer expectations across the diverse facilities services we provide.

Best Practices

Best Practices are built on a foundation of good governance and over a century of experience, training, and innovation.

Best Practices are rooted in a ‘safety-first’ approach, adhering to our Code of Conduct and Global Quality, Health, Safety, and Environment (QHSE) policies. This commitment ensures compliance and excellence in practice standards and prioritises colleague and customer wellbeing.

By embedding these values in all projects, focusing on safety, quality, and ethics, we able to provide consistent and continued services that benefit our customers.

Best Resilience

Best Resilience happens with foresight, experience, preparation, and proactivity to ensure continuity for your operation.

Our teams stand with you, side by side, through every challenge, prioritising operational continuity for your colleagues, customers, visitors and guests.

Resilience in your daily operations means ensuring continuity, whether facing challenges as significant as a pandemic or managing smaller issues that can cumulatively disrupt services.

Our PCS team are prepared, planning preventative measures to maintain robust and responsive operations, reflecting our commitment and understanding that unforeseen events can happen.

Best Outcomes

Best Outcomes is our collective goal, where every colleague, customer and community thrive and is enabled to be their best.

Supporting the day-to-day achievement and purpose of others for lasting impact and positive outcomes for everyone.

Through the delivery of exceptional facilities services, we help our customers achieve outcomes that matter to their people and their organisations.

We help build resilience, optimise productivity and implement best practices that have been evolved and refined over more than 124 years – working with you to produce meaningful, measurable outcomes that deliver on KPIs and positively impact your people, places and communities.

Read More on Group CEO’s Best Approach

“We’re in the business of outcomes, and the services we provide help deliver the best outcomes for people. That’s our purpose. We make people and places the best they can be, and we do it because we want the people in those places to thrive.”

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Rob Legge

Group CEO, PCS

Vision, mission and purpose

Learn more about our work towards the mission.

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