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History and heritage

Beginning as a modest one-person cleaning operation in 1900, we’ve expanded globally, now encompassing a diverse team of over 120,000 colleagues in facilities management worldwide.

Our history

From the beginning to present day, the PCS story is one of dedication to people, consistency and outcomes.

  • New Century is launched
    1900

    New Century is launched

    PCS was born when Frederick William Goodliffe set up The New Century Window and General Cleaning Company.

  • Keeping it in the family
    1928

    Keeping it in the family

    Frederick’s third son George joined the business, following in the footsteps of older brothers Gilbert and Tom, who joined in 1912 and 1920 respectively.

  • From Window Cleaning to Integrated FM
    1930

    From Window Cleaning to Integrated FM

    Office Cleaning Services (PCS) was formed, initially as a cleaning company before switfly moving into other services and intregrated solutions for customers.

  • Rapidly growing business
    1950

    Rapidly growing business

    After (Founder) Frederick’s death in 1947, his sons expanded the business, moving into bigger premises and establishing a branch network.

  • Servicing all sectors
    1958

    Servicing all sectors

    A series of acquisitions were made and the business diversified into new industries.

  • UK-wide coverage and expansion
    1963

    UK-wide coverage and expansion

    By 1963, the PCS branch network had grown to include Birmingham, Manchester, Glasgow, Bristol, Rochester, Southampton, Gloucester, Dunstable, Croydon, Ilford, West Drayton, and Bournemouth.

  • Our journey in Aviation begins
    1966

    Our journey in Aviation begins

    In 1966 the PCS team were awarded their first Aviation contract with Dan-Air, based at Gatwick, London.

  • PCS, our Thailand-based brand is formed
    1967

    PCS, our Thailand-based brand is formed

    PCS is the sister brand to PCS, providing similar services. Today they are one of the largest employers in Thailand with almost 40,000 colleagues.

  • Over 60 companies accumulated
    1978

    Over 60 companies accumulated

    By 1978 the family organisation had grown to cover the whole of the United Kingdom, with over 50 Branches serving all areas of the British Isles with over 60 Associated Companies mostly allied to the cleaning industry, keeping pace with ever advancing technology and varying need of their customers.

  • Advertising innovation
    1984

    Advertising innovation

    PCS produced regular newsletter and updates with a period of humourous advertising.

  • Expansion into Europe
    1985

    Expansion into Europe

    The PCS Group of Companies had gone global, operating across 8 countries around the globe including, Ireland, Portugal, The Netherlands, Canada, Hong Kong and Spain, within many of the service lines that exist today, such as Cleaning, Pest Control, Security, Hard Services and Window Cleaning.

  • Channel Tunnel Contract Win
    1992

    Channel Tunnel Contract Win

    In 1992 PCS formed a partnership with a French operator to provide maintenance and cleaning services in support of the channel tunnel.

  • Maintaining the Royal Warrant
    1992

    Maintaining the Royal Warrant

    30,000 colleagues across the UK, Ireland, Europe, Canada and the Far East. The Largest property maintenance and cleaning organisation in the UK. Strong focus on environmental policies, including using biodegradable chemicals, sorting office waste for recycling, and a lead-free fleet of vehicles. Policies that helped the business maintain its Royal Warrant from Her Majesty the Queen.

  • 2002

    Rob Legge, OCS Group CEO, first founded Ecocleen in 1997 and merged it with Executive Group in 1999 before completing a Management Buyout in 2003. Following extensive growth, organically and through acquisition, in 2018 Rob sold its UKL operations to Atalian.

  • Servest establishes as global player
    2007

    Servest establishes as global player

    Servest, a South African-based business established in 1997, was looking to expand into European markets. It bought the UK business operations in 2007, and Servest UK was formed with Rob Legge at the helm of the new UK company, with expansion further into Europe to follow.

  • Servest UK establishes a National Presence
    2007

    Servest UK establishes a National Presence

    The award of a significant national contract from Primark with 40 stores across the UK gave Servest the geographical footprint and infrastructure to build the business across the UK. The relationship with Primark has only grown since, remaining a key partner today.

  • Servest UK expands beyond Cleaning
    2012

    Servest UK expands beyond Cleaning

    May 2012 saw the acquisition of Stag Security Services by Servest UK, the company’s first expansion beyond cleaning, swiftly followed by another acquisition, this time focusing in on catering with 7 Day Catering becoming part of the group in December, giving Servest UK 3 clear service lines: Cleaning, Security and Catering.

  • Expansion continued for Servest UK
    2016

    Expansion continued for Servest UK

    The business completed a triple of acquisitions in 2016, adding Catering Academy, Arthur McKay, and Accuro Catering to the growing group of companies in the UK, putting it firmly on the road to being a significant and recognised player in the UK FM market.

  • Sunflower Lanyard Scheme
    2016

    Sunflower Lanyard Scheme

    In collaboration with Gatwick Airport, PCS launch the now globally recognised Sunflower Lanyard Scheme that gives passengers a discreet method of notifying that they need additional assistance due to restricted movement and hidden disabilities.

  • Automotive services acquistion drives continued growth
    2018

    Automotive services acquistion drives continued growth

    The acquisition of Aktrion Group gave Servest a larger footprint in the printing, automotive, food and transport sectors and an increased presence in Europe, with operations now in 10 European countries.

  • Rapid growth and successful sale of Servest
    2018

    Rapid growth and successful sale of Servest

    Following the creation of a joint venture in 2016 between Servest and Atalian, the two leading international facilities services companies have formally merged to create Atalian Servest in 2018.

  • PCS Foundation is launched
    2019

    PCS Foundation is launched

    Formed as a charity with a focus on levelling up and delivering social value, legacy and positive impact. The foundation has enabled almost 200 individuals who may otherwise have had difficulty in gaining sustainable employment.

  • Security contract at Cop 26
    2022

    Security contract at Cop 26

    COP26 was the 26th United Nations Climate Change Conference, a global summit held in 2021 to address and coordinate international efforts against climate change.

  • Atalian Servest and PCS Merge
    2023

    Atalian Servest and PCS Merge

    A 120,000 colleague team is formed with over 8000 customers and a new vision and reaffirmed mission are shared by Group CEO, Rob legge.

  • TRUE Values launched
    2023

    TRUE Values launched

    Following the merger and outlined vision and mission, the PCS TRUE Values are launched as guiding principles for a diverse, inclusive and dynamic business with a goal to make meaningful change.

  • Net Zero targets announced
    2023

    Net Zero targets announced

    PCS invest in Environmental, Governance and Social (ESG) initiatives alongside announcing 2040 Net Zero global targets.

  • PCS NEW Brand launches
    2024

    PCS NEW Brand launches

    PCS launches new global brand with the vision of becoming the best FM company in the business by making people and places the best they can be and deliver best experiences, productivity, practices, resiliencea and outcomes for colleagues, customers and communities.

Humble beginnings in 1900

Our storied history began in 1900 through the drive and vision of one person, and a part time window cleaner, ladder mop and bucket.

  • Founder, Frederick William Goodliffe

    The history of the New Century, now known as PCS, is a remarkable tale of vision, expansion, and adaptation. Founded at the dawn of the 20th century by Frederick William Goodliffe, the company began as a humble window cleaning service. Goodliffe started in 1900 with just one part-time employee, a ladder, a pail, and a pushcart.

  • One man and his bucket

    His vision of a customer-focused business set the stage for over a century of extraordinary growth and evolution. Frederick Goodliffe, a man ahead of his time, likely never imagined that his small venture would transform into the global business it is today. Today, PCS is a testament to its vision, with a team of over 120,000 serving over 8000 customers.

  • Marketing New Century’s reputation

    In the early 20th century, marketing was far less formalised than today. Frederick Goodliffe’s approach likely relied heavily on word-of-mouth and building a solid reputation locally. Customer-centric services remains a core principle of the company to this day.

New Century to PCS

As the business moved towards its first rebrand, it’s New Century colleagues were saving people from a burning building.

  • Window cleaning superhero

    This is Tom Spurrier, a New Century (PCS) colleague who stopped his window cleaning van along Mile End Road on seeing a burning building. He immediately deployed his ladders and helped six girls to safety ahead of the fire bridade arriving. Tom, we salute you.

  • 1930 PCS rebrand is launched

    Originally the New Century Window and General Cleaning Company, the firm rebranded into Office Cleaning Services (PCS) in 1930, adapting to cusrtomer needs under Frederick’s sons’ leadership.

  • Any publicity is good publicity

    Under the leadership of Goodliffe’s three sons, the business went about acquiring competitors, rapidly broadening their market reach and service diversity. Forerunners to the the flair of entrepreneurs like Richard Branson, they also executed bold publicity stunts to grab the headlines.

1960s Tweeting

PCS pioneered innovative and scientific methods of cleaning – including the dust removing door mat chemicals.

  • PCS’s very 1960’s twitterer

    Every day at the PCS Headquarters in London, a tweeting bird would fly by and visit. According to the archives, “Every day this cheeky cockney sparrow brings ‘Music while you work’ and twitters gaily on, hopping from window to window to spread infectious good humour to all his friends.

  • PCS Ad campaigns continue

    As PCS continues to grow, capture market share and make strategic acquistions, there’s no let up on the advertising campaigns to share the latest innovations and customer benefits.

  • Heading out of recession with strength

    Under the rebranded and unified PCS, the team navigated the difficult seventies, shown here in 1979 in a display of unity – proudly emblazoned with the famous three letter of PCS.

Over 100 years of innovation

PCS’s approach to innovative and scientific methods of cleaning – including the dust removing door mat chemicals.

  • Service is a science

    The archives show Mrs Allen, who had been with PCS for 25 years by the early 60s, announcing that service was (almost) as science. She was clearly ahead of her time. Meanwhile, Mrs Bromley had some personal success whilst on holiday.

  • Dust and moisture removing door mats

    This 1960’s advertising campaign depicts what appears to be a cool and calm gentlemen who is unfazed and seemingly unaffected by the terrible weather outside – all thanks to chemically enhanced door mats that attract loose grit, debris, dust and moisture.

  • Recognition of our early stars

    The PCS archived newsletter feature regular recognition articles of long service, heroic acts and all round great performance. A forward thinking organisation in every sense.

Connect with your PCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

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