The Challenge
Upon commencement of the contract, our cleaning team faced the challenge of raising cleaning standards across all sites. Our customer wished for a higher level of service, which meant a need for significant improvements in processes and adherence to newly implemented standards.
The Solution
We implemented a multifaceted solution to address the challenges:
- General Cleaning – We worked closely with our customer and tailored our cleaning schedules for each location based on size and functionality. The rollout and implementation of our award winning IMPACT Cleaning Training Programme enhanced our colleagues cleaning skills while introducing bespoke health & safety modules.
- Periodic Cleaning – We created a periodic schedule for all monthly window cleaning, industrial carpet cleaning, deep cleaning, flooring strip and seal delivered by our industrial cleaning team.
- Hygiene Services – We commenced our offering of mat cleaning, air fresheners, and feminine hygiene services.
Key Differentiators:
- Raised Standards – Restructured cleaning schedules, implemented training programs, and the introduction of scheduled and unscheduled site visits significantly improved cleaning standards.
- Client Relationship – We established strong client relationships through an improved on-site management presence, combined with a greater transparency in automated reporting, and proactive issue resolution.
The Outcome
Within 6 months, OCS Ireland were successful in elevating cleaning standards across all sites. Our newly appointed Contract Manager’s dedication and regular on-site presence created a strong client relationship, leading to reduced formal reporting and more informal updates, providing customer site managers greater transparency on the services being delivered.
We rolled out our IMPACT Cleaning Training, cross-training, and personal development plans for the continuous upskilling of our colleagues who had recently joined the team. We introduced new systems to carry out our scheduled audit plan, and the introduction of a time and attendance system improved rostering requirements. Additionally, we integrated our new systems into Microsoft Power BI for real-time data capture and review.
Cleaning standards were also directly raised through the introduction of modern cleaning equipment such as lightweight battery mopping and backpack vacuum systems.
OCS Ireland’s strategic approach, including training programs, innovative technologies, and a strong client relationship, resulted in a remarkable improvement in cleaning service standards and operational efficiency across our customer’s nationwide sites.