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Front of House and Concierge Services
We transform everyday interactions into meaningful moments.
Your front of house is no longer just a function, it becomes the heartbeat of your building, shaping how people feel, connect, and engage from arrival to departure.
Guest Experience by Design, not by Chance
We combine hospitality expertise, emotional intelligence, and data-driven performance to create experiences that leave lasting impressions and strengthen your brand at every touchpoint.
Our Hosts are the experts when it comes to every guest interaction, driven by a solution-first mindset and unparallelled people skills, fully supported by a dedicated OCS Workplace Experience management team commuted to evolving the ever-changing needs of your business.
From service delivery to the Guest Experience
We believe front of house should move beyond transactions to create genuine human connections. Every interaction is an opportunity to build trust, strengthen relationships, and create memorable moments.
- Arrival: A confident, welcoming first impression
- Connection: Genuine human engagement
- Flow: Frictionless, efficient experiences
- Elevation: Moments of surprise and delight
- Memory: A lasting positive impression
Our Hosts are the face and soul of your workplace.
- Selected for personality, empathy, and creativity
- Trained in emotional intelligence and five-star hospitality
- Developed through continuous coaching and mentoring
- Champions of inclusion, wellbeing, and community engagement
Proven, Trusted, Accredited
Certified to the highest standards, our teams combine expert training with industry-leading accreditations to deliver safe, consistent, and compliant services.
Front of House Expertise Across Every Sector
Explore how we deliver consistent service for customers, visitors and colleagues across every sector.
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Aviation
Aviation sector-specialist services including Passengers with Reduced Mobility (PRM).
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Data Centres
Maintaining business continuity and the avoidance of interruption.
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Defence
OCS provides integrated defence facilities management, ensuring secure, resilient and adaptable environments that support mission-critical operations.
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Destinations
Delivering memorable guest experiences at destination and heritage sites across the UK
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Distribution & Logistics
Optimising logistics hubs – keeping your team in motion and commitments met.
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Education
Inspiring the environments where learning and development thrive.
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Government & Public Sector
Safety, security and continuity for the Public Sector delivered through best practice.
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Healthcare
Supporting those teams responsible for mental and physical wellness.
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Manufacturing
Integrated facilities management for manufacturing sites, supporting safe operations, compliance, uptime and reliable production.
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Media & Broadcast
Ensuring continuity and uptime for your teams, viewers, listeners and fans.
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Rail
Supporting the dynamic railway industry, linking communities, and driving economies.
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Retail
Cleaning, security, hard services and energy management supporting safe, efficient retail environments across stores and shopping centres.
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Transport
Helping to keep you, your teams, packages and passengers moving efficiently.
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Venues & Events
It’s our responsibility to ensure the best experience for fans and players.
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Workplace
Enhanced workplace experiences for increased productivity and retention.
Contact Your OCS Team
We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.
Frequently Asked Questions
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We provide a range of front-of-house and concierge services, including reception management, visitor assistance, access control, guest services, and maintaining a welcoming environment for your clientele.
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Our trained teams embody professionalism and hospitality, delivering exceptional customer service. We focus on personalised interactions, attentiveness, and a welcoming atmosphere to enhance the visitor experience.
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Absolutely. We understand the importance of aligning services with your brand image. Our services can be tailored to match your unique requirements and brand ethos for a cohesive and personalised experience.
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Yes, our front-of-house teams are trained in security protocols and access control measures. They play a crucial role in maintaining premises security while providing courteous assistance to visitors and guests.
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Our teams are adept at managing high-traffic situations and multitasking effectively. We employ efficient queuing systems and utilise technology for streamlined processes to ensure smooth operations during peak times.
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Absolutely. We offer assistance with event planning and coordination, providing additional services such as arranging meeting spaces, catering, transportation, and other logistical support for special occasions or events hosted at your premises.