OCS India started a contract for Integrated Facility Management Services (IFMS) that has transformed the township into a model of operational excellence and has improved the quality of life for residents.
In the heart of western India lies a sprawling township, a self-contained ecosystem where 10,000 employees and their families live, work, and thrive. This vibrant community, spanning over 4 million square feet, is more than just a residential hub— It not only has 2,500 residential flats, bungalows, and villas but also schools, hospitals, recreational centres, and administrative offices.
The seamless functioning of such a vast and remote township hinges on one critical factor: efficient and comprehensive facility management services.
The Challenge: Managing a Township Located in a Remote Area
The township, located far from urban centres, poses unique challenges with limited access to resources.
The need for self-sufficiency, and the sheer scale of operations demands a capable, reliable, and innovative integrated facility management partner to ensure seamless service delivery and consistency of services.
Our customer required a service provider capable of addressing the following critical aspects:
- Uniform Service Standards: Maintaining consistent quality across a sprawling township spanning 4 million sq. ft..
- Comprehensive Service Integration: Delivering multiple essential services under one roof, eliminating the hassle of coordinating with multiple vendors.
- Proactive Infrastructure Care: Optimising asset longevity through planned, predictive, and preventive maintenance to minimise costly breakdowns.
- Resident-Centric Approach: Ensuring minimal disruptions to daily life, prioritising convenience and comfort for all residents.
- Community Building: Fostering a sense of belonging and well-being among residents through thoughtful initiatives and engagement.
- Advanced Technology Solutions: Providing a real-time digital dashboard for comprehensive analysis and oversight of all services, ensuring accountability and continuous improvement.
OCS’s Integrated Facility Management Services (IFMS) emerged as the perfect fit, offering a single-point solution for all these needs.
“Our work in this township goes beyond mere maintenance—it’s about creating a living environment that inspires and nurtures. By combining digital technology, technical expertise with a human-centric approach, we’ve not only met but exceeded our customer’s expectations, setting a new benchmark for facility management in remote locations.”
Bikram Singh Bhadauria
Senior Vice President
The OCS Solution:
Our solution was designed to cover the entire spectrum of integrated facility management services. From Hard Services and Annual Rate Contracts (ARC) for infrastructure repair and maintenance to Housekeeping, Horticulture, Pest Control and Community Engagement.
Here’s how we’ve transformed the township:
1. Enhancing Reliability and Longevity of Infrastructure
OCS has implemented Annual Maintenance Contracts (AMC) and Annual Rate Contracts (ARC) to ensure the comprehensive upkeep of all assets—from residential units to common areas. Our proactive maintenance plan minimises downtime, prevents costly breakdowns, and extends the lifespan of critical infrastructure, ensuring a safe, comfortable, and hassle-free living environment for residents.
2. Digitised Service Dashboards
This tool processes large volumes of data to offer actionable insights, aiding in predictive maintenance, operational decision-making, and identifying trends and patterns in facility management.
3. Maintaining Aesthetic and Hygienic Spaces
First impressions matter, and so does everyday comfort.
OCS’s professional housekeeping, waste management and pest control teams ensure that all shared spaces—corridors, lobbies, and common areas—are immaculate and hygienic. Meanwhile, our horticulture and garden maintenance team maintain lush green landscapes, serene parks, and vibrant gardens.
4. Community Engagement
A township is more than bricks and mortar—it’s a living, breathing community.
OCS plays a pivotal role in fostering connections and creating memorable experiences through managing recreational spaces, cultural celebrations, and sports events. Every initiative is designed to bring residents together, nurture inclusivity, and enhance their sense of belonging.
- Festivals: Managing grand festive celebrations and other cultural events, fostering unity and joy.
- Recreational Activities: Movie nights, fitness classes, hobby clubs, and workshops tailored to diverse interests.
- Sports Facilities: Well-maintained stadiums, courts, and playgrounds to encourage an active lifestyle.
5. Sustainable Practices
Eco-friendly solutions that reduce the township’s environmental footprint.
“Behind every happy customer is a team of committed professionals. Our team of 300 colleagues, supported by an experienced management team, is the driving force behind this transformation. Their dedication to service excellence and professionalism ensures that residents feel safe, cared for, and valued.
Manoj J. Parekh
MD – OCS India
For large townships seeking a partner to elevate their facility management standards, OCS offers the expertise, innovation, and commitment needed to turn vision into reality.
