Hard Services
Coordinated from our National Operational Centre, our in-house technicians and engineers build, manage and maintain your critical infrastructure, keeping you safe, compliant and operational.
OCS Hard Services division in numbers
We’re on a mission to make people and places the best they can be and we understand the importance of maintaining the best places for people to work, relax and play.
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124yrs
Experience in technical services and innovation
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250000+
Technical inspections completed every year
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240000
Reactive work orders carried out each year
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3000+
In-house technical and engineering colleagues
Building and maintaining the best places
Our Hard Services team provide solutions in two key areas:
Maintenance: This includes Planned Preventative Maintenance (PPM), Reactive Maintenance, and Minor Works. PPM involves routine checks and servicing to prevent issues. Reactive Maintenance deals with fixing problems as they occur. Minor Works cover small-scale tasks like painting or simple repairs.
Capital Projects: These are larger-scale projects involving construction or significant refurbishments. We focus on transforming and upgrading facilities to meet current and future needs.
In both cases, our aim is to ensure your facilities are well-maintained, fit for purpose and best prepared for the future.
Planned, reactive maintenance and minor works delivered
Planned Preventative Maintenance (PPM): This involves regularly scheduled checks and servicing of equipment and systems to prevent breakdowns before they happen. A planned and proactive approach to maintenance is the best way of keeping everything operating efficiently and reducing the likelihood of unexpected failures.
Reactive Maintenance: This type of maintenance is about responding to issues after they occur, quickly and efficiently. If a piece of equipment fails or a system breaks down, reactive maintenance is diagnosing and fixing the problem. It’s about quick response and effective repair to minimise downtime and restore functionality as soon as possible.
Minor Works: Minor project works that are generally less complex and can be completed quickly. They include a broad spectrum of activities such as lighting upgrades, boiler replacements, air conditioning installations and small fit out works. Minor works are essential for keeping the facility functioning correctly but can sometimes grow in size, scope and complexity – and when they do, our Capital Projects team are ready.
Capital Projects: Transforming spaces and enhancing value
Capital Projects involve large-scale construction and renovation, focusing on enhancing facilities for long-term use – this includes building new structures, significant refurbishments, and integrating advanced technologies, aiming to make facilities adaptable for future demands.
These projects extend beyond regular maintenance, involving comprehensive planning and execution for sustainable development. Whether making a building more energy-efficient or redesigning spaces, we focus on forward-thinking and practical improvements.
While Capital Projects are more extensive, they complement our maintenance work, providing a holistic approach to facility management. Maintenance ensures day-to-day functionality, while Capital Projects prepare facilities for long-term viability and future challenges.
Best practices, compliance and resilience deliver the best outcomes
Our compliance services ensure that all aspects of your facility’s operations meet the required legal and regulatory standards.
This service is crucial in managing risk, upholding safety, and ensuring the smooth functioning of your facility. We conduct thorough assessments and regular audits to ensure compliance with health and safety regulations, environmental laws, and industry-specific standards.
Our team stays up-to-date with the latest regulations and best practices, providing expert guidance and support – everything from fire safety compliance and electrical and structural integrity checks to environmental assessments. Good compliance offers peace of mind, knowing that your facility complies with current regulations and is prepared for future legislative changes, ensuring a safe, legal, and efficient operation.
Accreditations & Certifications
Industry-specific accreditations and certification enabling our teams to deliver consistency, compliance and best practice.
Hard Services + ESG
We’re supporting our customers in achieving their Environmental, Social, and Governance (ESG) goals through a broad range of proactive initiatives.
Hard Services + Technology
Our asset-focused Computer-Aided Facilities Management (CAFM) system, serves as the heartbeat of our operations. We’ve designed a system that facilitates seamless service provision, tracking 500,000+ planned and reactive tasks annually. Data drives our processes and approach for customer success. We provide a range of technical input and output-based maintenance solutions that comply with industry standards, such as SFG20.
Facilities services designed for your organisation
Need more than Hard Services? Discover more about our six core service lines and integrated solutions.
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Carbon & Energy
Working with you towards Net Zero and your broader ESG goals and commitments.
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Facilities Management
Facilities Management of self-delivered services for the private and public sector.
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Pest Control
Keep unwanted visitors at bay, protecting your facilities and your reputation.
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Hard Services
Planned and preventative maintenance (PPM), minor works and capital projects.
Frequently asked questions for Hard Services
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Our hard services encompass a wide range of technical and infrastructure-related services, including mechanical and electrical maintenance, HVAC (Heating, Ventilation, and Air Conditioning) systems, plumbing, building automation and structural maintenance.
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We have a proactive maintenance approach, conducting regular inspections, predictive maintenance, and implementing industry best practices to ensure optimal functionality and minimise potential issues that may cause disruptions.
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Yes, we handle situations promptly. We provide immediate response and support for critical systems to minimise downtime and ensure the continued operation of essential services.
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Absolutely. We specialise in assessing energy usage, identifying inefficiencies, and recommending tailored solutions to improve energy efficiency, reduce environmental impact, and lower operational costs for your facility.
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Our services strictly adhere to industry standards and comply with relevant regulations. Our team is trained and certified to ensure that all maintenance work meets compliance requirements for safe and efficient operations.
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Yes, we have extensive experience in managing complex technical systems and executing large-scale projects for commercial properties. Our expertise enables us to handle diverse technical challenges effectively.
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Certainly. We have a proven track record of successful hard services implementations across various industries, and can provide references or case studies demonstrating our expertise and the quality of our services. Please get in touch – we’d love to share them with you.
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Yes, we work on a range of government, judicial, police and healthcare buildings within the public sector, providing HVAC, mechanical, electrical, fire safety building fabric and specialist services.
Contact your Hard Services team
We’re ready to help you deliver the best experiences, practices, productivity, resilience and outcomes. We look forward to connecting with you.