The Customer
Our customer is one of the leading Private Airports operators in India with operations at India’s largest airports. OCS India provides Critical Facility management services across multiple Airport facilities.
The Challenge
The challenge was to Ensure 100% uptime of all installations thus delivering highest level of efficient operations to meet expectation of the end customers. Our key challenges included uptime of all electro-mechanical & electronics installations, smooth operations of Baggage handling system / belts, Error free operations of Scanning Systems, Immediate response, reaction & effective resolution in case of any issues, Knowledge & skill set of the team and Trade Union Management.
The Solution
OCS deployed a solution is based around complete ownership and accountability of critical infrastructure management. The solution included Operations and maintenance of all Electrical, Electronics, HVAC, Fire Safety & Fire Alarm Systems and other services under scope.
OCS has deployed a compete operations set up, including a management team at the Airport premises to manage the services. Strong Governance systems led by OCS Regional Head – West, to ensure effective coordination with all stakeholders to deliver as per scope – Managing Uptime of equipments, Resource Management, Skilling, Managing Response time, handling breakdowns, Managing HSE & Compliances and Vendor Management and effective Trade Union Management.
OCS further Implemented Employee Engagement programs Colleague Engagement Visits by Senior management, Training Program (Technical, HSE & Soft Skills) , HR Engagement sessions, R&R Programs and Special Day Celebrations to inculcate a sense of belongingness with all collogues.
The Outcome
Our solution has led to tangible outcomes in line with customer expectations. Uptime of all equipments & machinery leading to efficient operations, HVAC / Energy Optimization, Asset Life cycle enhancement has helped in seamless operations.
Our services have not only met but exceeded expectations, providing positive passenger experience & delight demonstrating a commitment to excellence and adaptability in a dynamic environment.