Our retail spaces customer has recognised OCS frontline colleagues for their exceptional contribution to enhancing customer experience and driving business success. This accolade coincides with a milestone—our 12th year of partnership with this customer—during which we have delivered top-tier retail facility management services, including engineering operations & maintenance and housekeeping solutions, to support our customer’s success.
“Excellence in service is born from consistency. Our sector-specific training programme, site-specific operations programme, and OCS TRUE Star reward and recognition programme have empowered our frontline team to deliver outstanding results.”
Manoj J. Parekh
MD – OCS India
Mrs. Arika Sidhique being felicitated.
Mrs. Sathi Devi being felicitated.
India’s Retail Sector: A Growth Powerhouse
India’s retail sector is witnessing an unprecedented growth, with gross leasing activity surging by 169% in Q1 2025. Projections indicate a 10% CAGR, reaching a market size of $1.6 trillion by 2026.
Why Retail Facility Management Matters:
- 15–20% Higher Customer Retention: Well-maintained spaces directly boost profitability.
- Operational Excellence: Seamless operations enhance shopper and tenant experiences.
- Future-Ready Growth: Delightful retail environments are a key differentiator in a competitive market.
An experienced Integrated Facility Management partner is essential to delivering exceptional shopping experiences.
What Makes OCS Unique?
OCS is a leading facility management company in India. We provide Integrated Facility Management services to some of the leading retail malls in India. What makes us unique?
- Our Experience: With more than fifteen years of experience in managing IFM services at some of the largest retail chains and some of the most premium retail spaces; we help create clean, hygienic and safe environments that shoppers enjoy spending time in.
- Comprehensive Training & Site-Specific Methods: We equip our operations teams to deliver best-in-class housekeeping and engineering operations & maintenance services.
- Proactive QHSE Management: Ensure resilience, safety, and proactive approach.
- Regular Audits: Drive continuous improvement, compliance, and deliver peak operational efficiency.
Spotlight on Excellence
We extend our deepest gratitude to our frontline colleagues Mrs. Sathi, Mrs. Molly, Mrs. Arika, Mr. Saji, and their colleagues for embodying our TRUE values—Trust, Respect, Unity, and Empowerment.
Our TRUE Values are a vital navigational tool for OCS, steering our actions and strategies as we work towards our vision and mission. They help create a unified culture, fostering a sense of purpose and direction and ensuring that every decision aligns with our core principles.
“Under the guidance of Anil Nair – GM Operations our team has achieved World-class service standards – raising the bar for excellence. The commitment of our frontline colleagues reinforces our reputation as a trusted partner in retail facility management.”
Sabu Varkey
Senior Vice President – Operations
