The Customer
A global food and beverage manufacturer with operations spanning multiple regions in Indonesia, focused on providing health-driven, high-quality nutrition products to consumers worldwide.
The organisation manages extensive production facilities employing over 13,000 people nationwide and upholds strong commitments to sustainability, ethical business conduct, and community engagement.
Since 2022, OCS has provided integrated cleaning, security, and office support services across 42 sites for five business entities of the company. More than 1,400 OCS colleagues support operations in over ten provinces, spanning Sumatra, Java, Sulawesi, and Bali.
Key Results
-
3 Years
FM Delivery
-
42 Across
10+ Provinces
-
1400+ Colleagues
On-site
-
5 Customer
Entities Nationwide
The Brief: Providing Reliable, Compliant Facility Services Nationwide
The customer required a facilities management partner capable of maintaining consistent service standards across a vast geographical footprint, while upholding compliance with internal audits, supplier assessments, and external community expectations.
Key challenges included:
- Business interruptions from local community or NGO activity near operational sites
- Extensive internal and external audits with strict documentation requirements
- Mandatory EcoVadis supplier sustainability assessments and scoring
- Limited number of FM providers capable of delivering consistent nationwide coverage
Our Approach: Structured Delivery and Strong Local Engagement
OCS designed a coordinated facilities management model supported by regional branch leadership and robust compliance frameworks.
Key initiatives included:
- Dedicated Task Force and Industrial Relations Officer
- Formed a special task force and appointed an experienced industrial relations officer to engage with local communities and mediate potential disruptions.
- Audit and Documentation Readiness
- Maintained well-organised documentation and operational processes certified under ISO 9001:2015, fully aligned with customer’s internal audit and reporting standards.
- Compliance Assurance
- Ensured full adherence to national regulations, labour standards, and customer’s supplier code of conduct.
- Regional Coverage Model
- Leveraged OCS’s branch network; East, West, and Metro (The Greater Jakarta), to manage service quality and responsiveness across all provinces.
The Outcomes: Consistency, Compliance, and Community Stability
OCS’s structured, regionally managed FM model allowed the customer to operate with stability, compliance assurance, and uniform service standards across all locations.
Key outcomes:
- Reduced business interruptions through proactive engagement with local communities
- Zero disruption to operations during audits or production cycles
- Standardised service quality across all manufacturing and office sites
- Improved compliance confidence with ISO-aligned documentation
- Sustained partnership trust built on transparent coordination and responsiveness
Conclusion
By combining nationwide coverage with strong compliance and community engagement, OCS continues to support customer’s mission of health and sustainability. This partnership demonstrates how structured facilities management helps global manufacturers operate smoothly, responsibly, and without disruption across diverse local environments.
