The Challenge
Upon commencement of the contract, we faced the challenge of raising cleaning standards across all sites. Our customer wished for a higher level of service which meant a need for significant improvements in processes and adherence to standards.
The Solution
We implemented a multifaceted solution to address the challenges:
- General Cleaning – We tailored our cleaning schedules for each location based on size and functionality. Implementing our award winning IMPACT Cleaning Training Programme enhanced cleaning skills while introducing bespoke health & safety modules.
- Periodic Cleaning – We created a periodic schedule for all monthly window cleaning, industrial carpet cleaning, deep cleaning, flooring strip and seal delivered by our industrial cleaning team.
- Hygiene Services – We commenced our offering of mat cleaning, air fresheners, and feminine hygiene services.
Key Differentiators:
- Raised Standards – Restructured cleaning schedules, implemented training programs, and introduced scheduled and unscheduled site visits significantly improved cleaning standards.
- Client Relationship – We established strong client relationships through an improved on-site management presence, combined with regular reporting, and proactive issue resolution.
The Outcome
Within 6 months, OCS were successful in elevating cleaning standards across all sites. Our newly appointed Contract Managers dedication and regular on-site presence fostered a strong client relationship, leading to reduced formal reporting and more informal updates, providing customer site managers greater transparency on the services being delivered.
We rolled out our IMPACT Cleaning Training, cross-training, and personal development plans for the continuous upskilling of our colleagues who had recently transferred. We implemented new Mobile Auditing Software to carry out our scheduled audit plan, the introduction of a time and attendance system improved rostering requirements and we integrated our new systems into Microsoft Power BI for real-time data reviews.
Cleaning standards were also directly raised through the introduction of modern cleaning equipment such as the i-Mop electrical mopping system and lightweight battery backpack vacuum cleaners.
OCS Ireland’s strategic approach, including training programs, innovative technologies, and a strong client relationship, resulted in a remarkable improvement in cleaning standards and operational efficiency across our customer’s nationwide sites.