Singapore, November 22, 2024 – OCS Group, a leading international facilities management provider, and SoftBank Robotics Singapore Pte. Ltd., APAC arm of a global leader in robotics solutions, have signed a Memorandum of Understanding (MOU) to enhance facilities management with advanced robotics and AI technologies.
This strategic partnership aims to enhance operational efficiency, service quality, and sustainability by integrating SoftBank Robotics’ AI and IoT-enabled solutions with OCS Group’s extensive expertise. The collaboration will leverage SoftBank Robotics’ cutting-edge robotic solutions to streamline cleaning and maintenance operations, ensuring higher efficiency and consistency in service delivery. Both companies are committed to promoting sustainable practices, with robotics integration reducing the environmental impact of facilities management by optimizing resource usage and minimizing waste.
Clients will benefit from improved service quality and reliability, as robotics enable more precise and timely maintenance activities, leading to greater customer satisfaction. Additionally, the partnership will address labor shortages in Singapore by deploying robotic solutions for repetitive and physically demanding tasks, supporting the existing workforce and ensuring continuous service delivery. Employees will also gain new technical skills by working alongside advanced robotic systems.
The partnership aligns with the Environmental Services Industry Transformation Map 2025 and the Built Environment Industry Transformation Map, which aim to drive innovation, sustainability, and productivity in the sector. These initiatives are designed to transform the industry by adopting advanced technologies and sustainable practices, ensuring long-term growth and resilience. Initially, the collaboration will focus on large commercial facilities and shopping malls, enhancing productivity through data-driven facility solutions.
In line with Singapore’s drive for innovation, this collaboration represents a significant step forward in enhancing facility management. By combining the expertise and resources of OCS and SoftBank Robotics, we aim to set new standards in the industry and deliver exceptional value to our clients. Together, we are committed to enhancing operational capabilities, promoting sustainability, upskilling our colleagues and addressing labor challenges through technology and innovative solutions.
Roland Salameh
CEO APAC & Middle East of OCS Group
At SoftBank Robotics Group, we are thrilled to collaborate with OCS Group, a global leader in facility management, to drive innovation in the industry through AI-driven robotic solutions. This partnership represents a transformative step forward, combining our expertise in advanced robotics with OCS’s unparalleled experience to redefine operational efficiency, sustainability, and service quality in facility management. Together, we aim to set a new benchmark for smart, sustainable, and reliable facility solutions worldwide.
Kenichi Yoshida
Chief Business Officer for SoftBank Robotics Corp
The signing ceremony took place on November 22, 2024, in Singapore. During the event, multiple robots were showcased, demonstrating their cleaning capabilities in different settings.
About OCS Group: OCS is a global leader in facilities services and management, operating throughout the UK and across Europe, Asia Pacific, and the Middle East. With a dedicated team of over 130,000 colleagues, augmented by leading-edge technology and innovation, OCS self-delivers a wide range of facilities services, including cleaning, catering, hard services, security, and facilities management. This approach enables the company to directly implement its strategy of delivering the best experiences, productivity, practices, and resilience, ultimately achieving the best outcomes for colleagues, customers, and communities.
About SoftBank Robotics: SoftBank Robotics Group has been at the forefront of robotics technology development since the launch of its humanoid robot Pepper in 2014. The group has consistently introduced innovation, including autonomous cleaning robots in 2018, multi-tray delivery robots in 2021, and automated logistics solutions consulting in 2022. Leveraging extensive knowledge and operational data, SoftBank Robotics is playing a pioneering role as a Robot Integrator (RI) by providing effective robotic implementation solutions. With a global presence in 21 locations across 9 countries, SoftBank Robotics’ robots are deployed worldwide. The group is committed to advancing towards a society where people and robots coexist through robots’ transformation (RX).