In June 2024, we launched the OCS Chatbot Assistant, or OCHA, an innovation designed to streamline communication and provide quick, reliable support. OCHA is a WhatsApp-based chatbot tailored specifically for OCS Indonesia colleagues.
OCHA was created to offer a more efficient communication channel, especially for colleagues dealing with HR-related issues, insurance queries, industrial relations, and IT concerns. Our goal is to provide 24/7 support to over 14,000 colleagues nationwide.
The official launch of OCHA marks a significant step forward in how we engage with our teams and the public. As a conversational platform, OCHA enables employees to communicate with management. It’s not just a support tool but a space where employees can voice their aspirations, raise concerns, and discuss work-related matters.
This is just the beginning. We plan to introduce more features to enhance this experience further and extend its reach to the wider public. For non-employees, OCHA will serve as a helpful tool for accessing information on job vacancies, commercial inquiries, and industrial relations matters.
“This initiative demonstrates our commitment to creating a workplace where communication flows smoothly and support is always accessible. With OCHA, we’re not just adopting new technology; we’re reshaping how our colleagues interact and access vital resources. It’s a crucial step in our journey toward a more connected, responsive, and empowered workforce.”
Meindi Firmansyah
Human Resources Director
“This launch is about more than just improving internal communications. It’s about setting the stage for a more interactive and responsive digital presence. We’re already planning to enhance OCHA’s capabilities with advanced AI technologies. By integrating cutting-edge Language Learning Models (LLMs), we aim to make interactions with OCHA even more intuitive and personalised.”
Tama Wangsadinata
Head of IT & Digital Transformation
So, what does this mean for you? Whether you’re an OCS colleague or a valued customer, you can look forward to smarter, more adaptive interactions. Imagine a chatbot that not only responds to queries but anticipates your needs, such as offering suggestions for predictive maintenance or automating facility management tasks. This is the future we’re building with OCHA, and we’re excited to have you with us on this journey.
