Introducing OCHA: Transforming Communication with AI-Driven Support

In June 2024, we launched the OCS Chatbot Assistant, or OCHA, an innovation designed to streamline communication and provide quick, reliable support. OCHA is a WhatsApp-based chatbot tailored specifically for OCS Indonesia colleagues.

OCHA was created to offer a more efficient communication channel, especially for colleagues dealing with HR-related issues, insurance queries, industrial relations, and IT concerns. Our goal is to provide 24/7 support to over 14,000 colleagues nationwide.

The official launch of OCHA marks a significant step forward in how we engage with our teams and the public. As a conversational platform, OCHA enables employees to directly communicate with management. It’s not just a support tool but a space where employees can voice their aspirations, raise concerns, and discuss work-related matters.

This is just the beginning. We plan to introduce more features to enhance this experience further and extend its reach to the wider public. For non-employees, OCHA will serve as a helpful tool for accessing information on job vacancies, commercial inquiries, and industrial relations matters.

“This initiative demonstrates our commitment to creating a workplace where communication flows smoothly and support is always accessible. With OCHA, we’re not just adopting new technology; we’re reshaping how our colleagues interact and access vital resources. It’s a crucial step in our journey toward a more connected, responsive, and empowered workforce.”

Meindi Firmansyah

Human Resources Director

“This launch is about more than just improving internal communications. It’s about setting the stage for a more interactive and responsive digital presence. We’re already planning to enhance OCHA’s capabilities with advanced AI technologies. By integrating cutting-edge Language Learning Models (LLMs), we aim to make interactions with OCHA even more intuitive and personalised.”

Tama Wangsadinata

Head of IT & Digital Transformation

So, what does this mean for you? Whether you’re an OCS colleague or a valued customer, you can look forward to smarter, more adaptive interactions. Imagine a chatbot that not only responds to queries but anticipates your needs, such as offering suggestions for predictive maintenance or automating facility management tasks. This is the future we’re building with OCHA, and we’re excited to have you with us on this journey.

OCS Indonesia Participates in World Workplace Asia-Pacific 2024

OCS Indonesia is excited to share our recent participation at the World Workplace Asia-Pacific 2024, hosted by the International Facility Management Association (IFMA) in Singapore, on July 23 – 24. Over the course of two insightful days, our Managing Director, Yohanes Jeffry Johary, joined the stage as a speaker and panellist, discussing sustainability and operational excellence through circularity in facilities management.

The conference also provided a fantastic networking opportunity for our leadership team during the gala dinner. This event allowed us to connect with industry leaders, exchange ideas, and explore new collaborations. Celebrating our commitment to making people and places the best they can be, we stood alongside the biggest FM players in the Asia and Pacific region, sharing our vision for a sustainable future.

We extend our heartfelt thanks to IFMA for featuring us in the event, and to our leadership teams both in the country and the APAC & ME region. Together, we’re paving the way for a brighter, more sustainable future in facilities management.

OCS and Diversey Indonesia Collaborate on Beach Cleanup and Mangrove Planting

We’re thrilled to have achieved two significant missions in one day for a greener and cleaner planet!

In celebration of the International Day for the Conservation of the Mangrove Ecosystem on July 26, OCS Indonesia and Diversey Indonesia, a Solenis company, teamed up for a beach cleanup and mangrove planting at Marunda Beach, North Jakarta, this Wednesday. Fifty volunteers successfully collected 162 kilograms of plastic waste and planted 200 mangroves. These activities aim to protect our coastlines and communities from rising sea levels and storm surges while restoring biodiversity and enhancing carbon storage capacity.

Andi Saputra, OCS Indonesia’s Chief Financial Officer and ESG Ambassador, said, “Our commitment to environmental, social, and governance (ESG) principles is clear. These activities are dedicated to the environment, helping to protect our ecosystems, and strengthen our community. We hope to inspire everyone to keep making a real difference.”

Amit Menon, the Country Leader of Diversey Indonesia, added, “Diversey is committed to providing eco-friendly products, and we are excited to collaborate with OCS Indonesia on environmental and social initiatives. This partnership highlights our dedication to environmental sustainability and to driving positive change.”

A huge thanks to everyone who participated and made these initiatives a success, including to our organising partner, World Cleanup Day Indonesia. Together, let’s create a greener and cleaner present and future!

OCS and Diversey Indonesia Present Sustainable Solutions at Bappenas’s Green Economy Expo

OCS Indonesia is honoured to be invited to the BAPPENAS (Indonesian Ministry of National Development Planning)’s Green Economy Expo 2024, held from July 3 to 5 at the Jakarta Convention Center.

The event, themed “Advancing Technology, Innovation, and Circularity,” aims to provide a platform for public institutions, private companies, and non-governmental organisations to promote inclusive and sustainable development through green economy practices.

At the expo, OCS Indonesia is partnering with Diversey Indonesia, a Solenis company, to showcase our innovative solutions, demonstrating both partners’ commitments to sustainability.

Nina Arsih, OCS Indonesia’s Commercial Excellence Director, shared, “We manage all our work processes digitally, from e-recruitment, e-contracts, and e-training to our integrated workplace management system, e-patrol, and smart cleaning solutions. This approach helps us save at least 160 trees annually by reducing paper usage.”

During the exhibition, we were pleased to present our green solutions to notable attendees, including the British Deputy Ambassador to Indonesia and Timor Leste, H.E. Matthew Downing, and the Ambassador of Denmark to Indonesia, H.E. Sten Frimodt Nielsen.

We extend our heartfelt thanks to the UK in Indonesia – British Embassy Jakarta and the Indonesian Ministry of National Development Planning for featuring us at the event. Special thanks also to Diversey Indonesia, a Solenis company, for the collaboration and to everyone who supported our participation. We look forward to achieving our sustainability goals and fostering future collaborations to expand the green economy.

OCS and Ecolab Indonesia Donate Old Uniforms

We’re delighted to share the news that OCS Indonesia, in collaboration with Ecolab Indonesia, has donated over a thousand pieces of its unbranded old uniforms to the Pontianak Fellowship Education & Training Institute (Lembaga Pendidikan & Pelatihan Fellowship Pontianak), an educational foundation based in West Kalimantan province, early this week.

As a leading facility services and facilities management provider, we take responsibility for reducing environmental impact and helping the community. Discarding our unbranded uniforms through donation aligns with our ESG initiatives and supports our commitment to sustainability and social responsibility.

Learn more about our ESG initiatives.

OCS APAC & ME Leadership Team Visits Jakarta

We were thrilled to warmly welcome OCS Asia Pacific & Middle East Chief Executive Officer, Roland Salameh, and the newly appointed Chief Human Resources Officer, Ryme Dembri, who visited Jakarta this June. Their visit was a fantastic opportunity for us to enhance communication, foster connections, and gain insights on strategic initiatives, while showcasing our meaningful contributions towards our shared goals.

Despite their tight schedule, they made time to engage with our OCS Indonesia colleagues, including attending our hybrid town hall meeting, where they joined in our TRUE Stars Award ceremony, shared their insights, and answered questions from our colleagues.

On a separate occasion, Roland participated in high-level meetings with some of our clients and partners, including with American Chamber of Commerce in Indonesia or AmCham community; while Ryme visited our Warehouse & Training Centre and connected with our frontline colleagues. Their presence and discussions underscored their commitment to our growth and success.

Our heartfelt thanks to Roland and Ryme for connecting with us. Your visit has inspired and motivated us to continue striving for excellence, making people and places the best they can be. We look forward to implementing the valuable feedback and strategies shared during your visit, and we hope to see you again soon!

OCS Indonesia Marks World Blood Donor Day with a Giving Spirit

As we celebrate giving on today’s World Blood Donor Day, OCS Indonesia would like to thank and recognise the hundreds of colleagues and community members who have acted as humanitarian heroes by voluntarily donating blood with us over the past three years.

At OCS Indonesia, we care about public wellness and believe that health is a big part of it. Donating blood is a great way to take care of our health while helping others and saving lives. This year, our midweek blood donation drive with South Jakarta’s Indonesian Red Cross successfully collected 70 bags of blood.

Your generosity makes a difference. Thank you, blood donors!

OCS and Diversey Indonesia Participate in the Indonesia Cloud & Data Centre Convention

Yesterday was a significant day for over 2,000 cloud and data centre professionals in the region. We’re thrilled to have gathered with industry leaders, experts, and innovators at the highly anticipated Indonesia Cloud & Datacenter Convention – Global 2024!

The event focused on Indonesia’s digital future, aiming to foster collaboration, innovation, and knowledge sharing within the local and global cloud and data centre community. Attendees gained valuable insights from C-level executives and industry leaders on key topics.

Ricardo Purba, OCS Indonesia’s Chief Operating Officer, participated in a panel discussion on “Transforming and Building High-Density Data Centres,” sharing his expertise in data centre from the facilities management perspective. In addition to the panel discussion, we also collaborated with Diversey Indonesia, a Solenis company, to showcase our combined solutions for the industry.

As we wrap up our participation, we extend our heartfelt thanks to everyone involved in the event, especially our Managing Director, Yohanes Jeffry Johary, Commercial Excellence Director, Nina Arsih, Chief Commercial Officer, Baoa Sinaga, COO, Ricardo Purba, OCS India’s Senior Vice President Business Development, Raj Maharshi, and Country Leader of Diversey Indonesia, Amit Menon.

OCS Indonesia Celebrates World FM Day by Recognising Colleagues’ Achievements

On today’s World Facilities Management Day, OCS Indonesia takes pride in our colleagues’ contributions to businesses and industries nationwide. They help keep workplaces and facilities safe, productive, and clean, promoting a healthy environment.

This May’s WFMD theme, “Inspire, Integrate, Innovate: Ignite your career in FM,” aligns with our TRUE Stars Award ceremony, held during our recent townhall meeting. The TRUE Stars Award is a monthly recognition programme honouring frontline colleagues who consistently demonstrate our TRUE Values: Trust, Respect, Unity, and Empowerment.

Attended by over two hundred colleagues from all levels, our hybrid townhall meeting celebrated Defita, our cleaner, for inspiring Trust behaviour; and Ahmad Taufik Mulyana, our technician, for his Empowerment behaviour. Their achievements have earned them spots as candidates for our TRUE Champions Award and consideration for the global CEO Award of OCS.

In addition, we also recognised Indra Wiryawan, Head of Order to Cash, and Dian Pratiwi, Country QHSE Manager, for their outstanding leadership, work performance, and consistency in their roles. Indra and Dian will receive a three-day specialised career development training from an experienced and prominent CEO in the country.

Join us in congratulating Defita, Taufik, Indra, and Dian for their achievements and contributions to our mission of making people and places the best they can be.

Happy World Facilities Management Day!

OCS and Diversey Indonesia Highlight Global FM Trends across Indonesian Industries

Jakarta, 23 April 2024 – OCS Indonesia, a leading facility services and facilities management (FM) provider, joined forces with Diversey, a Solenis company, to spotlight key trends in FM relevant to diverse industries in Indonesia. The event, titled “Global Facilities Management Trends in the 2024 Indonesian Market,” gathered participants including industry experts, leaders, and key account customers of OCS Indonesia.

This inaugural global FM conference in Jakarta featured keynote speakers including Frank Ngoh Koh Fui, President of the Singapore International Facility Management Association (SIFMA); Ricardo Purba, COO of OCS Indonesia; and Karel van Gorp, VP Marketing MEA and APAC/ Global VP Consumer Brands of Diversey.

Moderating the discussions were Andi Saputra, CFO of OCS Indonesia, and Amit Menon, Country Leader of Diversey Indonesia, while panellists included Rafael Jeffry A. Sani from EMC², Mehdi Zaidi from Maxx Coffee & Sunshine Food Group, Fikri Mohammad Hakim from Sanur Special Economic Zone (SEZ), and Baoa Sinaga from OCS Indonesia.

Yohanes Jeffry Johary, Managing Director of OCS Indonesia, emphasised the event’s goal of sharing the latest insights and advancements in the industry. “This event extends the discussions from the Singapore Facilities Management Expert Summit by the SIFMA to our local FM market in Indonesia,” said Jeffry.

“We cover various aspects of FM, addressing global challenges as opportunities. We are thrilled with the insightful discussions, innovative ideas, and shared commitment to improving facilities management in Indonesia,” Jeffry added.

Diversey, a Solenis company, continues to refine its solutions, offering a sustainable range of products, services, and technology. They leverage over 100 years of industry-leading expertise to deliver effective, cost-efficient, and sustainable solutions.

Amit Menon, Country Leader of Diversey Indonesia, highlighted the collaborative spirit driving FM advancements. “Diversey, has been a trusted partner of OCS Indonesia for many years. This collaboration enables us to share insights on green and biodegradable substances and plastic reduction adoption as a key driving force to the FM industry,” said Amit.

Various FM related topics were discussed, ranging from health and safety, wellness, and the circular economy, to technology, innovation, and sustainability. As we wrap up this productive collaboration event, OCS and Diversey in Indonesia remain committed to fostering collaboration, and leveraging insights and connections to drive meaningful change for a more sustainable, resilient, and forward-looking FM industry.

OCS Emirates receive RoSPA recognition.

We are proud to share that our colleagues at OCS Emirates, situated in Abu Dhabi and Dubai, have achieved a Gold Award for Excellence in Health and Safety by the Royal Society for the Prevention of Accidents (RoSPA)!

RoSPA Awards are internationally recognised as the most sought after accolade in the health and safety industry, and businesses who have earned this achievement recognised as world-leaders in health and safety.

This achievement not only showcases our commitment to high standards but also underscores our responsibility towards fostering a workplace where safety is paramount. We believe that a safe working environment is the foundation for productivity, innovation, and success.

Well done to each and every colleague who made this happen!

“It is outstanding to be recognised to this standard on a global platform and is a testament to our unwavering commitment to creating a safe and secure working environment for our employees, clients and end users.”

Michael Nicholas

Managing Director, OCS Emirates

As we celebrate this milestone, we remain committed to continuous improvement and innovation in our health and safety practices. Our journey doesn’t end here; it’s a stepping stone towards even greater achievements.

Here’s to a safer and brighter future for OCS!

OCS Colleague Lisa Byrne is Empowering the Liberties

Nestled in the heart of Dublin’s vibrant Liberties, a remarkable story of compassion and community dedication takes centre stage. Lisa Byrne, a valued member of the OCS team, is not only a native of the Liberties but also dedicates her expertise to the local community while working at the Guinness Storehouse within OCS’ cleaning division. While her journey may seem similar to many of us, Lisa’s life narrative transcends the ordinary, exemplifying the true spirit of selflessness.

Beyond her role at OCS, Lisa plays a pivotal role as a founder and volunteer with the Liberty Soup Run, a community volunteer group in Dublin 8 with a mission to extend a lifeline to those experiencing homelessness and families on their journey out of it.

This heart-warming initiative, initiated in 2019 by Lisa’s husband, Cristopher O’Reilly, has undergone a remarkable transformation. It began as a humble table offering a modest array of sandwiches and biscuits. Today, it stands as a sprawling city-wide operation. Lisa, Christopher, and a dedicated team of over 30 volunteers invest their time and energy seven days a week, providing a range of support services, meals, clothing, toiletries, and other essential items to those in dire need.

Each Thursday, you’ll find Lisa and her young family at the Liberty Soup Run stall on Thomas Street, distributing food parcels, hot beverages, and essential items to Dublin’s homeless community. Additionally, the Liberty Soup Run have a Walking Outreach Team to reach individuals who are unable to make the journey to Thomas Street, and the Liberty Soup Run van is out on the streets of Dublin every evening, offering the same vital supports. It’s important to note that the Liberty Soup Run doesn’t rely on government funding and heavily depends on the generosity of the public for donations and support.

For Christopher, the larger goal is to initiate long-term change and provide treatment for those they assist. “Breaking the cycle” for many individuals grappling with addiction is a crucial step towards permanent homelessness solutions. Christopher has already played a pivotal role in getting over 100 individuals into treatment centres, and his next aspiration is to establish his own rehabilitation clinic. He believes that it’s not just about feeding them; it’s about giving them a purpose and getting them off the streets for good.

Lisa’s story and her work serve as a poignant reminder that even amidst our daily responsibilities, each of us possesses the potential to be a catalyst for positive change within our communities. Her remarkable journey embodies the transformative power of compassion and unwavering dedication to a better world.

For more information on how you can support the Liberty Soup Run and its various initiatives, please visit their official website at https://www.facebook.com/liberty.souprun.9

Some of Liberty Soup Run volunteers ready for action.