OCS approach to Quality, Health, Safety and Environment (QHSE)

Across our global business, we achieve a benchmark Quality, Health, Safety and Environment (QHSE) performance underpinned by high-quality, consistent services, a proactive approach to health and safety, and a commitment to minimising environmental impact.

What is QHSE?

Quality, Health, Safety and Environment, QHSE is a framework that’s used by organisations to manage, measure and evolve performance across these areas. Quality covers the services we provide, while Health concerns the health of our colleagues and everyone who comes into contact with our services. Safety refers to ensuring our colleagues are safe while working, while environment covers the environmental impact of our businesses.

We take a systematic approach to QHSE, adhere to relevant ISO standards, and are committed to continually evolving our approach to these four areas to ensure our actions are always with best practice.

View our QHSE Policy

Safety first approach – the foundation for our operation

Every day, we want people to return home from work. It’s a core sentiment that’s reinforced every day. Through comprehensive training and embracing best practices, our teams understand the safest way to work, regardless of whether it’s a new site or one they’re familiar with, while we also take a very proactive approach to safety on-site, too.

It’s essential that we protect our customers’ interests, and as part of that commitment, we identify hazards quickly and report them efficiently in order to minimise any risks, ensuring best practice, productivity, resilience and outcomes.

Physical and mental health and wellbeing for all of our colleagues and customers

Globally, we have more than 120,000 colleagues across the OCS business, and it’s essential we take a proactive approach to health. After all, part of our mission is to help make people the best they can be, and this applies as much to our own colleagues as our customers, employees, visitors and clients!

From ensuring our teams are working in healthy environments that enable them to work safely to providing avenues to better manage personal health and fitness, we’re committed to helping individuals thrive, and lead healthy, happy lives both in and outside of work.

Occupational health and safety is hugely important, too, and we work with our colleagues to ensure they have the right tools, equipment and training to do their jobs without putting themselves or others at risk.

Our consistent approach to quality through the training and development

Each day, we provide a wide range of services for more than 8000 customers globally – and, as a business, those services have to consistently be the best they can possibly be.

Through regular training led by our own people who live and breathe service delivery, we create robust systems that enable consistent excellence across all of our service lines, bringing best practices and best productivity to create the very best experiences.

Our commitment to the Environment

As a global organisation responsible for 120,000 colleagues and over 8000 customers, we understand the opportunity we have to impact the world around us positively, from changing approaches to supply chains to using environmentally friendly cleaning products.

Creating a world-class approach to sustainability involves many areas across our service lines – for example, bringing recycling best practices to waste disposal and using electric vehicles where possible.

We also work in partnership with our customers to make better use of renewable energy, and bring the best sustainability initiatives to the fore.

Our ESG Commitments

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

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