Executive Summary
A leading data centre operator manages a nationwide network of Tier III-compliant colocation facilities in India, serving global cloud and enterprise customers that require uninterrupted power and environmental stability.
OCS delivers integrated facilities management across these sites, combining technical operations and environmental services under a unified governance structure.
Key Results
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20 Tier III-compliant
Facilities Managed
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>250 MW
Combined Capacity
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100% Uptime
Maintained
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9 Fully Managed
Technical Sites
The Brief
The customer required a facilities management partner with the technical depth, reliability, and governance capability to maintain uninterrupted uptime across its expanding data centre network. The engagement demanded operational precision, strict environmental control, and round-the-clock support.
Key challenges included:
Our Approach: Structured Integrated Delivery
OCS implemented a single-provider integrated FM model designed specifically for critical infrastructure operations.
- Technical and Operational Structure
- Site operations were standardised through customised Standard Operating Procedures (SOPs) and targeted training for technical, cleaning, and support teams.
- Preventive Maintenance and Rapid Response
- OCS introduced structured preventive maintenance schedules supported by real-time escalation and response protocols to reduce downtime risk.
- Specialised Tools and Materials
- Specialist equipment, chemicals, and cleaning materials were selected to comply with data centre standards, minimising particulate contamination in sensitive zones.
- Centralised Coordination
- A single-point-of-contact model was established to simplify communication, ensure clear accountability, and streamline multi-site coordination.
- Governance and Performance Management
- Robust governance mechanisms, including Monthly Management Reviews (MMRs), Quarterly Business Reviews (QBRs), and annual audits, were introduced to maintain transparency and drive continuous improvement.
The Outcomes: Reliability, Compliance, And Growth Support
Through its integrated model, OCS enabled the customer to sustain operational reliability and improve service efficiency across all managed sites.
- Uninterrupted Operations
- Customer achieved 100% uptime across their 20 Tier III data centres.
- Enhanced Environmental Hygiene
- Controlled cleaning and monitoring practices strengthened data hall compliance and reduced risk of contamination.
- Improved Response Times
- Clear escalation paths reduced incident resolution time and strengthened risk management.
- Workforce Stability
- Upskilling programmes and structured supervision improved retention and service consistency.
- Stronger Governance
- The single-provider model improved accountability, transparency, and customer confidence.
Conclusion
OCS’ structured, integrated FM approach ensures operational reliability and compliance for data centre environments. By combining technical expertise with transparent governance, OCS supports the infrastructure behind today’s digital economy.
