Category: Industry News

Expanding Horizons: OCS Philippines’ Strategic Growth with Lazada Sites

Posted on by Ash

OCS Philippines is proud to announce the successful Go Live of Phase 2 sites operations at Lazada sites throughout Luzon on May 16th. Our dedicated team encompassing Senior Management, HR, Business Development, and Operations embarked on a mission to personally oversee the commencement of activities by visiting a number of these sites personally.

This pivotal moment marks the continuation of our IFM journey with Lazada, as we continue to integrate operations, this time across another network of almost a hundred sites. The complexity of this task did not deter our team; rather, it galvanized them to confront each challenge with unwavering resolve and tenacity. Armed with our resolute will, we stand prepared to instigate beneficial transformations and add substantial value across all of Lazada’s sites. Our team’s enthusiasm was matched by their meticulous approach by ensuring seamless integration and operational efficiency. As we expand our footprint, we remain focused on delivering the highest standards of service and fostering enduring partnerships.

This expansion not only amplifies our capabilities but also reinforces our position as industry leaders committed to excellence in delivering IFM services. With a forward-looking perspective, OCS Philippines is set to redefine industry standards, driving progress and prosperity on every front. We are not just expanding our operations, we are elevating the entire experience for our clients, ensuring that OCS Philippines remains synonymous with trust, quality, and innovation.

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OCS Philippines Champions Industry Excellence at PFPMOA’s 11th National Convention

Posted on by Ash

The Philippine Federation of Pest Management Operators’ Associations (PFPMOA), as the unified standard-bearer for the nation’s pest management professionals, plays a pivotal role in elevating industry practices. By acting as the exclusive accreditation body, it not only enforces stringent standards but also cultivates a culture of reliability and global competitiveness among service providers. The PFPMOA’s vision is to transform the urban pest management industry into a self-regulated domain, distinguished by its adherence to the most advanced and effective pest control methodologies.

OCS Philippines, a prominent player in the integrated facility management arena, recently demonstrated its commitment to industry excellence by participating in the PFPMOA’s 11th National Convention & 17th Anniversary. This landmark event, held in Pampanga from May 9 to 11, 2024, was aptly themed “Embracing the Current Regulations: Accelerate Pest Management Competence Amidst Unfair Competition.” It reflects the industry’s resolve to not only comply with existing regulations but also to enhance expertise in the face of inequitable competition, thereby ensuring ethical business practices and superior service delivery.

At the forefront of OCS Philippines’ representation was Electro Balbuena, Operations Manager in Special Project & Pest Control SME. His attendance is a testament to the company’s proactive engagement with the broader pest management community and its dedication to contributing to the ongoing dialogue on regulatory adaptation and competitive fairness. OCS Philippines’ active participation underscores its strategic intent to lead and innovate within the industry, setting a benchmark for excellence and ethical conduct.

OCS Philippines: Celebrating Excellence in Facilities Management

Posted on by Ash

In the dynamic realm of Facilities Management (FM), OCS Philippines stands out as a beacon of excellence and dedication. Today, we unite with our esteemed colleagues, valued customers, and the wider community to commemorate the remarkable achievements of our industry—an industry that consistently accomplishes extraordinary feats on a daily basis.

With a global workforce of 120,000, OCS is a name synonymous with quality and reliability in FM services. It is a matter of immense pride for OCS Philippines to be an integral part of this prestigious organisation. The majority of our workforce, numbering over 100,000, comprises frontline practitioners. These are the unsung heroes who work tirelessly to ensure that both people and places receive the highest standard of care and management—no matter where they are in the world.

Frontline Practitioners: The Heart of FM

Frontline practitioners in FM are the driving force behind the smooth operation of facilities across the globe. Their roles are multifaceted, encompassing everything from maintenance and security to cleaning and catering. These individuals are not just employees; they are custodians of our environments, ensuring that every space is conducive to health, safety, and productivity.

Global Impact and Local Excellence

The reach of OCS’s FM services is truly global, yet our approach is always personal. We understand that each facility has its unique challenges and requirements. That’s why our teams are trained to deliver bespoke solutions that meet the specific needs of each client. This approach, combined with our international expertise, sets us apart in the industry.

Sustainability and Innovation

At OCS Philippines, we are committed to sustainability and innovation. Our practices are designed not only to manage facilities effectively but also to do so in a way that is environmentally responsible. We employ the latest technologies and methods to reduce waste, conserve energy, and promote well-being.

A Future Built on Excellence

As we celebrate the achievements of today, we also look to the future with optimism. The FM industry is evolving, and OCS Philippines is at the forefront of this change. We are constantly exploring new ways to enhance our services, invest in our people, and contribute positively to the communities we serve.

In conclusion, OCS Philippines is more than just a part of the FM industry; we are a leader in shaping its future. Together with our colleagues around the world, we are dedicated to making a difference—one facility at a time.

OCS Philippines Joins Hands with the British Chamber of Commerce Philippines

Posted on by Ash

In a significant development, OCS Philippines is delighted to announce its new affiliation with the British Chamber of Commerce Philippines (BCCP). This partnership marks a milestone in the company’s journey, further strengthening its ties within the British and Philippine business communities.

The BCCP, an independent, non-profit membership organisation, has been instrumental in bolstering the business and social interests of its members within the British and Philippine communities. With a robust network of over 1,200 entrepreneurs and senior executives from multinational corporations and SMEs, the BCCP represents more than 300 member companies and individuals.

As a company founded in Britain, OCS Philippines is thrilled to partner with an organisation that serves as a vital link connecting British-founded and owned communities. This partnership aligns seamlessly with OCS Philippines’ ethos and heritage, further enhancing its commitment to fostering strong business relationships and contributing to the growth and development of the communities it serves.

This affiliation with the BCCP not only symbolises a shared vision and commitment towards achieving business objectives but also opens up new avenues for collaboration, innovation, and mutual growth. It is a testament to OCS Philippines’ continuous efforts to expand its network and influence, reinforcing its position as a key player in the industry.

Triumph at OCS Philippines: A Resounding Success with Lazada! 

Posted on by Ash

Phillip Carter, Managing Director of OCS Philippines, in collaboration with Chief Operational Officer Mario Pagatpatan, have further solidified the bond between OCS Philippines and Lazada Philippines. Together, they conducted a visit to convene with Garret Pestano, Head of Workplace Services and Procurement, and Nina Veronica Perez, Procurement Manager at Lazada Philippines. The primary objective of this visit was to actively listen to feedback concerning our services since the commencement of operations and engage in discussions guided by our unwavering commitment to continuous improvement.

This initiative underscores our unwavering dedication to cultivating robust partnerships and ensuring unparalleled customer satisfaction. By actively soliciting feedback and participating in collaborative dialogues, we demonstrate our profound confidence in our capacity to deliver exceptional service. We remain steadfast in our pledge to address any challenges identified and perpetually refine our operations to meet the evolving demands of our esteemed partners.

At OCS, we transcend mere promises and rhetoric. We take decisive action and deliver results. Our ethos is rooted in proactive engagement, unwavering dedication, and relentless pursuit of excellence. Through our actions, we reaffirm our position as industry leaders committed to delivering unparalleled service and exceeding the expectations of our valued partners.

OCS Philippines and CAT Security for the Best Security Services

Posted on by Ash

A nationwide security spectacle unfolds as 681 vigilant guardians from OCS Philippines gear up for deployment!

The security powerhouse, OCS Philippines, has solidified an unbeatable partnership with CAT Security, marking a strategic triumph. Today, we embark on a mission, dispatching dedicated security squads to various Lazada sites across the nation.

This deployment isn’t just routine; it’s a symphony of protection orchestrated with precision. Armed not only with unwavering commitment but also equipped with cutting-edge ‘monster’ toys, our team is poised to execute their duties with unparalleled efficiency and agility. The collaboration with CAT Security amplifies our capabilities, making us an indomitable force in the security landscape.

It’s more than securing spaces; it’s about embracing the future of safeguarding with flair and innovation. The deployment signifies a blend of expertise, dedication, and cutting-edge technology, ensuring a robust shield for the sites we protect.

As 681 guardians stand ready for duty, OCS Philippines continues to set the standard in security, demonstrating that safeguarding goes beyond the ordinary—it’s a commitment to excellence and a testament to our collective mission to ensure safety with style and efficiency.

OCS Philippines: Security General Formation

Posted on by Ash

OCS Philippines takes immense pride in its role overseeing the strategic deployment of guards in collaboration with CAT Security for a high-profile retail project.

At the forefront of this initiative is our General Formation, a comprehensive strategy that establishes a robust security framework marked by unwavering vigilance and professionalism. Central to our operational excellence is the meticulous training and coordination that define our approach. Each security personnel undergoes rigorous training sessions, equipping them with the skills necessary to address diverse challenges and ensuring a cohesive and synchronized deployment. This commitment to preparedness guarantees a seamless integration of security measures, creating an environment where clients and customers can confidently engage in their activities without concern.

As a steadfast partner in the Retail Industry, OCS Philippines places the safety and integrity of the project at the forefront of its priorities.

We understand the critical importance of fostering a secure environment, not only for the physical assets but also for the overall well-being of everyone involved. Our team’s dedication to maintaining a high level of professionalism, combined with our emphasis on vigilance, sets the stage for a secure atmosphere that instills confidence in both clients and customers alike.

In navigating the intricacies of the retail landscape, OCS Philippines stands as a beacon of reliability and trust, ensuring that the security measures implemented contribute to a positive and thriving retail experience. Through our collaborative efforts with CAT Security, we reinforce our commitment to delivering excellence and setting the standard for security in the retail sector.

Group CEO, Rob Legge, outlines the OCS Best Strategy and Approach

Posted on by ameliaroberts

The international facilities management landscape has been dominated by the same global players for a number of years. However, when OCS Group and Atalian Servest’s operations in the UK, Ireland, and Asia merged, it created a new company which had the potential to act as an industry leader and disruptor.

I have been involved in facilities management for close to three decades and it has become a real part of my DNA. Our merger earlier in 2023 was an opportunity to drive forward not only the business, but the entire industry. With our newly expanded, critical scale, we saw the opportunity to take stock of our purpose and values and ensure we were building the most compelling offering for our customers.

Our approach

When formulating a plan for the next phase of OCS’ journey, we established a collective vision of wanting to be the partner of choice in the industry, providing the most valuable service to any customer we worked with across each of our geographies. The culmination of this work was the formulation of OCS’ new strategy, BEST. It has been established to enhance how we serve our customers, empower our workforce, and contribute to the well-being of the communities we touch.

Today, our mission at OCS is clear: to make people and places the best they can be. We’ve embarked on this journey with the aim to create exceptional experiences, enhance productivity, refine our practices, foster communities, and ultimately, deliver outstanding outcomes. These aspects form the core of our strategy and are reinforced by our TRUE values.

Trust, Respect, Unity, and Empowerment—these values are the foundation of everything we do.

They guide our interactions with customers, colleagues, partners, and the communities we serve, ensuring a cohesive approach to our mission.

In an ever-evolving world, we believe that creating exceptional experiences is paramount. We understand that the value we bring is not just in our services but in the experiences we create. From a well-maintained office space that enhances productivity, to a clean and safe healthcare facility that promotes well-being, OCS is dedicated to improving every aspect of the human experience within the spaces we manage.

Our business is powered by best practice, consistency and our unique attention to detail. Ultimately, we will look to set the benchmark for our industry, harnessing the power of technology, innovation, and human expertise to create efficiencies for our customers.

However, this is not a one-step change but rather a continual process. To succeed in our mission, we must consistently look at improving our practices and ensure that our work aligns with the highest ethical and sustainability standards. Our commitment to best practices guarantees that we are not just compliant, but we set the standard for excellence in our industry.

Empowering our workforce

Overall, OCS is made up of 120,000 individuals, most of whom are workers on the frontline. These are the people who sit at the core of our business, and it is only by empowering them that we can truly thrive. We encourage our colleagues to take ownership, make decisions, and shape the future of our business. This not only elevates the service we provide, but also gives our workforce the opportunity to progress their careers in our business.

As a business we have a fundamental commitment to social mobility. We ensure we recruit from the widest possible talent pool; we offer each of our colleagues ongoing training to support their career progression and we foster and invest in a diverse and inclusive culture.

Serving communities

Last but not least, we consider ourselves integral parts of the communities we serve. Our goal is to create a positive impact on the people and places we touch, fostering a sense of belonging and well-being. We aspire to be responsible and sustainable members of every community we serve.

We adopt this mindset right the way through the business and are continuously looking to evolve our approach to each of the ‘E’, the ‘S’ and the ’G’. It runs from our 2040 net-zero commitment, down to the work we do to supporting the individual communities we work in across each of our geographies.

OCS’ BEST strategy and TRUE values are at the heart of our mission to make people and places the best they can be.

We also believe they will be fundamental to our future growth as a business and industry leader – our commitment to this strategy and our values sets the stage for us to set a new standard in the industry. OCS is in a unique position and is primed for growth. We are a dynamic business and it is my ambition to make this company the market leaders in the facilities management industry. Reflecting on the first 6 months of my role as Global CEO, I believe we have the team to deliver on this ambition.

 

Rob Legge, Group CEO

OCS Group launches OSCi Academy to offer colleagues world-class training in data skills

Posted on by ameliaroberts

OCS, a leading global facilities service provider, has invited employees from across its business to become part of its newly created OCSi Academy which is designed to help develop vital data skills and support career progression. It forms part of the Group’s commitment to empowering its people, giving them the tools and support to thrive.

The training will be delivered by Multiverse, a tech company focused on high-quality education and training through applied learning. In an initial trial, 15 OCS colleagues will enrol on a 15-month data apprenticeship, with plans to expand this next year. This investment by OCS into these apprenticeships aims to improve data-driven decision-making and efficiency across the business, supporting clients and employees to deliver better outcomes.

It comes as research within the company found that most employees whose role requires some data analysis spend a considerable amount of time each week wrangling data. 91% of respondents said they wanted to improve their data skills.

Daniel Dickson, Chief Executive Officer, UK & Ireland, said: “As part of our OCS TRUE values, we are committed to ‘empowering our colleagues through excellent working environments’ and providing these opportunities for developing new skills, is key to that. Our colleagues are already using data heavily to inform their decisions and deliver results for customers, and this new training will empower them to do so more efficiently and effectively. Not only are these vital skills that will help them in their job, but they are skills that will support them throughout their careers.”

Euan Blair, CEO of Multiverse, said: “The OCSi Academy has been designed to transform careers for the individuals that receive this world-class training while transforming their ability to make data-driven decisions and use technology to drive efficiency and results. Through meaningful, applied learning, apprentices at OCS will gain the relevant skills that will propel them forward in their career journey, and support them in their role today and in the future.”

Multiverse delivers world-class training in a wide range of qualifications in tech, data and engineering. Apprentices benefit from coaching with an industry expert and are supported by a thriving community with events, socials, mentoring and leadership programmes.

Ann Rogers-Bell welcomes Acting President of Stamford International University to PCS head office

Posted on by ameliaroberts

On 4th August 2023, Ann Rogers-Bell, Managing Director of PCS Thailand, warmly welcomed Dr. Apithep Saekow, Acting President of Stamford International University, to the PCS head office.

Dr. Apithep Saekow attended the office for a Memorandum of Understanding (MoU) signing ceremony. The signing ceremony was witnessed by Dr. Manjiri Kunte, Programme Director at Stamford International University and Phassanai Doyle, Human Resources Director at PCS Thailand.

The MoU focused on internship programmes, industry research and employment opportunities. It provided a fantastic opportunity for PCS Thailand and Stamford International University to exchange both knowledge and expertise with one another.

Atalian UK, Ireland and Asia operations to merge with OCS Group to create new, leading international FM provider

Posted on by ameliaroberts

Following the recent acquisition of OCS Group by Clayton Dubilier & Rice, Atalian confirms the sale of its operations in the United Kingdom, Ireland and Asia to the private investment firm.

In a move that will create one of the world’s largest international facilities service providers, Atalian Global Services has confirmed the sale of its UK, Ireland and Asia operations, along with its specialist automotive division Aktrion, to Clayton Dubilier & Rice (CD&R), the private investment firm that recently acquired OCS Group, with the intention that the businesses be merged over the next twelve months, opening a new chapter for the two firms.

Atalian’s Group CEO Rob Legge will become Group CEO of the newly merged businesses.