The Customer
A global banking institution operating across two corporate workplace locations in Singapore. OCS has supported the client since 2014 through a long term partnership that focuses on consistency, compliance and operational assurance.
The Operational Context
Banking workplaces demand a facilities services approach that prioritises control, discretion and adherence to strict internal and regulatory requirements. Service delivery must support uninterrupted business activity while operating within tightly governed access, safety and compliance frameworks.
Across two high‑occupancy office environments, the client required a soft services partner capable of managing manpower at scale while maintaining workforce discipline, service reliability and professional workplace standards.
Key Challenges
- Meeting daily operational demands with a sizeable on‑site workforce while maintaining consistent training and compliance standards
- Moving away from a traditional headcount model towards outcome-based service delivery
- Supporting workforce wellbeing through appropriate rest facilities without compromising workplace security or productivity
The OCS Approach
A controlled service delivery model was implemented to align with the client’s banking workplace requirements, with a focus on capability, governance and outcomes.
On‑site personnel were absorbed where appropriate and supported through customised training aligned to established standards, ensuring consistent service delivery and strong operational discipline.
Autonomous cleaning technology was introduced to improve efficiency and reduce manual workload, allowing teams to focus on compliance‑critical tasks while maintaining workplace standards.
Close collaboration with the client ensured rest facilities supported colleague wellbeing, recognising its importance in productivity and service continuity.
Key Results
-
2014
client since
-
3
integrated services delivered
-
40 +
colleagues deployed
-
4
ISO certifications
Outcomes Delivered
OCS continues to support a secure and compliant banking workplace through controlled soft services delivery. The outcome-based model enables flexibility while maintaining governance, consistency and accountability.
Key outcomes include:
This partnership demonstrates how controlled soft services contribute to the resilience and performance of secure banking workplaces. By aligning service delivery to compliance expectations and placing strong emphasis on people and process, OCS supports corporate finance environments where operations can proceed reliably and without disruption.