Executive Summary
Since 2011, OCS, formerly FES FM and Support Services (“OCS”) has proudly delivered hard facilities management services to over 2,500 Hebridean Housing Partnership (HHP) properties across the Western Isles. This seven-year contract began a close and collaborative relationship built on shared commitment to quality, community impact and long-term value. Over the years, this partnership has evolved into a model of what values-driven service delivery can achieve in remote communities.
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Bremner Court, Stornoway -
The Brief
OCS was appointed following a highly competitive tender process, standing out for its ability to self-deliver the majority of services while maintaining a strong focus on driving value for money. The strength of the partnership was recognised when OCS and HHP jointly won the prestigious PFM Award for Partners in Expert Services—Property Management.
Central to the partnership’s success is a deep alignment of values. Both organisations place people and community at the heart of everything they do. As a family-owned business, OCS delivers positive social and economic outcomes—an approach that strongly resonates with HHP’s mission to build sustainable communities and improve tenant wellbeing. This shared vision has provided a solid foundation for a relationship that continues to deliver tangible benefits.
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Leana Ruadh, Crowlista -
Cnoc A Charnairn, Shawbost -
Sinclair Avenue, Stornoway -
Pairc Niseaboist, Isle of Harris
The Outcome
From the outset, the team mobilised the contract seamlessly, with HHP reporting an immediate uplift in service quality. They saw noteable improvements in critical operational areas such as budget management, cash flow forecasting, performance monitoring and service delivery.
Given the geographic challenges of working in remote island locations, these improvements were vital. OCS’s proactive approach enabled HHP to meet regulatory standards and set a new benchmark for facilities management performance in the region.
The OCS and HHP partnership is a powerful example of how collaborative, values-led facilities management creates real, lasting impact. By aligning goals and maintaining high service standards, OCS helps HHP manage its assets efficiently and enhance the tenant living experience.
As the partnership evolves, OCS will build on this foundation, driving service innovation, community engagement and sustainable value across the Western Isles.
BEST Outcomes
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OCS delivered immediate service improvements, enhancing tenant satisfaction and overall living standards across 2,500 properties.
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Self-delivery of core services streamlined operations and improved performance monitoring, budget management and cash flow forecasting.
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The partnership set a new benchmark for FM in the region, aligning with HHP’s values and regulatory standards.
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A strong working relationship enabled seamless contract mobilisation and long-term service continuity across remote island communities.
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The collaboration delivered award-winning results and long-term value, supporting sustainable communities and efficient asset management.
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2,500 Properties
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7-Year Contract
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Self Delivery
