• Specialist Aviation Services

    Trusted by over 60 airlines and airports, we deliver specialist aviation services throughout the globe and across the UK. Our responsibility is to prioritise the passenger experience, through flexible and resilient solutions.

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Aviation Services in Numbers

The people, scale and performance behind our aviation services, supporting airports and airlines across the UK and around the world.

Proven Performance
  • 4000+

    Aviation Professionals

  • 60+

    Airports and Airlines Supported

  • 69%

    Reduction in Aircraft Delays

  • 95%

    Forecasting Accuracy at Dublin

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Aviation Services

Passengers moving safely and smoothly, operations staying on track and airport teams able to respond with confidence: these are the outcomes our specialist aviation services are built around. Frontline expertise and clearer operational visibility help teams act sooner, maintain standards and improve performance with every shift.

Passengers with Reduced Mobility (PRM) Services
Airline Laundry and Logistics Services
Warehouse and Supply Chain Management
Terminal, Hangar, Property and Specialist Cleaning
Hold and Unusual Baggage Screening
Passenger Services and Information Desks
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Integrated Solutions for Connected Operations

Clean, safe and well-coordinated airport operations depend on every team working from the same picture. Connecting facilities management, passenger care, security, baggage, logistics and supply chain services gives airports a clearer view of performance across terminals, aircraft, lounges and other facilities.

That shared insight helps teams identify patterns, coordinate action and direct resources where they will make the greatest difference. Every shift adds to what we know; every decision and outcome builds on the last. The more we learn, the better we perform.

Aviation Facilities Management Services

Specialist aviation facilities management services keeping airports safe, efficient and operational.

  • Busy airport terminal with travellers walking and pulling suitcases. Signs hang from the ceiling, and the scene is bright with reflections on the shiny floor. Some people are blurred, showing movement.

    Airport Facilities Management

    Clearer performance and simpler coordination help airports protect safety, passenger experience and core operations. Our joined-up airport facility management approach reviews agreed services together, so teams can see where action is needed and respond.

    For airports assessing airport facilities management companies or airport facility management companies, the difference lies in visible performance, evidenced improvement and the ability to act earlier – not simply the length of a service list.

  • A white, box-shaped floor-cleaning robot operates in a modern, brightly lit hallway with reflective floors and blurred background details.

    Airport & Aircraft Cleaning

    High hygiene standards support passenger safety, comfort and confidence. Service reporting gives cleaning teams clearer visibility of delivery, helping them spot trends, target action and improve consistency across terminals, lounges and aircrafts.

    A more informed approach to airport and aircraft cleaning also helps teams respond to changing passenger volumes and operational demands, maintaining consistent standards across busy aviation environments.

  • Airline & Airport Catering

    Nutritious, convenient food helps airport teams and crew stay focused and energised throughout the working day. Our catering teams draw on operating patterns and feedback to adapt the service as workplace needs change.

    Flexible airport catering services can respond to changing shift patterns, passenger volumes and operational demands, giving teams access to quality food throughout busy aviation environments.

  • Two airport workers in reflective vests and safety glasses review documents on a clipboard and tablet, standing in front of an aeroplane at an airport gate.

    Maintenance & Hard Services

    Reliable buildings and equipment support safe, continuous airport operations. Our hard services cover electrical systems, HVAC and structural maintenance. Asset information helps teams identify patterns, prioritise work, act earlier and improve reliability over time.

    Planned and reactive airport maintenance services help protect critical assets, reduce disruption and keep essential systems performing across complex, high demand aviation environments.

  • OCS women into security initiative

    Airport & Aviation Security

    Safe aviation environments depend on disciplined security processes and experienced people. Our services include passenger screening, surveillance and agreed response arrangements, supported by reporting and local knowledge that help teams identify changing risks and respond earlier.

    Integrated airport and aviation security services help maintain consistent protection across terminals and operational areas, adapting to changing risks while supporting safe, efficient airport operations.

BEST Service Excellence for Aviation

Supporting airports and airlines with aviation facilities management focused on passenger experience, operational performance, resilience and consistent service delivery.

  • Clear procedures, appropriate training and robust security measures support safe, efficient airport operations. Each shift adds new insight, helping teams refine delivery, maintain standards and strengthen the passenger journey.

  • Efficient workflows, consistent standards and better use of resources help busy airports perform at their best. Clear priorities, trained colleagues and practical operational insight keep work moving and help our airport facilities management teams improve day-to-day performance.

  • Clear contingency plans, local knowledge and responsive teams help airports act earlier as circumstances change, protecting safety, security and service continuity.

  • Clean terminals, reliable aviation services and friendly support help passengers move through the airport with confidence. Frontline insight helps colleagues focus on the moments that shape a positive travel experience.

  • Safer environments, smoother operations and positive passenger experiences are the outcomes that matter. Clear reporting makes performance visible, helping customers see what is working, act where it is not and measure the improvement that follows.

A person in a wheelchair is assisted by an airport staff member along a jet bridge towards a waiting aeroplane, seen through large windows.

Passenger Service Agent Solutions

Our Passenger Service Agents support passengers throughout their journey through the airport, helping create a positive experience while keeping journeys moving efficiently.

Working across check in, gate operations and airport customer service, our teams provide practical passenger assistance, respond when journeys change and support the day to day demands of busy airport environments.

A person in a hi-vis vest uses a tablet on an airport apron, with an aeroplane and ground service vehicles in the background.

Smart Airport Technology

Better-informed decisions make journeys more accessible and airport operations more consistent. Practical airport technology connects operational information with frontline expertise, helping teams see clearly and act sooner.

Support accessible travel: Electronic buggies and specialist equipment help trained colleagues assist passengers with reduced mobility.
Improve asset visibility: Beacon technology can provide useful airport asset management information.
Strengthen performance: Robotic cleaning equipment and aviation data analytics, combined with frontline judgement, support consistent coverage, earlier action and better decisions.

Discover Our Latest Aviation News, Insights and Projects

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Connect With Your OCS Team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

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Frequently Asked Questions

  • Aviation facilities management brings together the services needed to keep airports and aviation environments safe, reliable and operational. This can include cleaning, security, hard services, catering, pest control and passenger support, coordinated around the demands of each operation.

  • We provide facilities management services for airports and aviation environments, including cleaning, catering, hard services, pest control, security and passenger support. Services can be delivered individually or brought together as part of a wider facilities management approach.

  • Our teams work around the operational demands of aviation environments, supporting the people, assets and spaces that keep airports moving. Service delivery is backed by reporting and operational insight, helping teams identify issues, prioritise action and maintain consistent performance.

  • Our airport cleaning services support terminals, lounges, washrooms, operational spaces and other agreed areas. We also provide aircraft cleaning services, with delivery planned around flight schedules, passenger volumes and the requirements of each operation.

  • Our airport and aviation security services include passenger screening, surveillance and agreed response arrangements. Services are shaped around the specific risks, regulatory requirements and operational needs of each aviation environment.

  • Our passenger services support people throughout their airport journey. This includes Passenger Service Agents, check in and gate support, airport customer service, disruption support and other assistance tailored to the needs of each airport or airline.

  • Our teams provide assistance for passengers with reduced mobility and other additional needs, helping people navigate airport environments safely and with greater confidence. Support is planned around the requirements of the airport, airline and passengers using the service.

  • Yes. Our aviation facilities management capabilities span hard and soft services, allowing customers to select individual services or bring multiple requirements together. This can include building and asset maintenance alongside cleaning, catering, security, pest control and passenger services.