Specialist Aviation Services

Frequently 
Asked Questions

• What is aviation facilities management?

  Aviation Facilities Management involves overseeing and maintaining the infrastructure and services essential for the smooth operation of an airport. This includes: 

  • Maintenance of Infrastructure: Ensuring that all airport facilities, such as terminals, runways, and hangars, are in good condition and meet safety standards. 

  • Operational Efficiency: Managing systems like lighting, HVAC (heating, ventilation, and air conditioning), and other critical infrastructure to ensure they operate efficiently. 

  • Safety and Compliance: Implementing safety protocols and ensuring compliance with aviation regulations and standards. 

  • Cleaning and Upkeep: Keeping the airport clean and well-maintained, including public areas, restrooms, and other facilities. 

  • Energy Management: Monitoring and optimizing energy use to reduce costs and environmental impact. 

  • Emergency Preparedness: Preparing for and managing emergency situations, ensuring that the airport can respond effectively to any incidents. 

  These tasks are crucial for maintaining a safe, efficient, and pleasant environment for both passengers and staff at the airport. 

• What is passenger service agent at an airport?

  A Passenger Service Agent at an airport is responsible for assisting passengers throughout their journey at the airport. Their duties typically include: 

  • Check-In Assistance: Helping passengers with the check-in process, including issuing boarding passes and checking in luggage. 

  • Customer Service: Providing information and assistance to passengers, addressing any queries or concerns they may have. 

  • Boarding: Assisting with the boarding process, ensuring passengers board the aircraft efficiently and safely. 

  • Special Assistance: Offering support to passengers with special needs, such as those with reduced mobility or unaccompanied minors. 

  • Baggage Handling: Managing lost or delayed baggage claims and ensuring passengers are reunited with their luggage. 

  These agents play a crucial role in ensuring a smooth and pleasant experience for passengers at the airport. 

• What are airport services?

  Airport services encompass a wide range of activities and support functions essential for the smooth operation of airports. Based on the content from the OCS website, these services typically include: 

  • Passenger Services: Assistance with check-in, baggage handling, and customer service to ensure a seamless travel experience. 

  • Security Services: Implementing security measures, including screening passengers and luggage, to maintain safety and compliance with regulations. 

  • Cleaning and Maintenance: Keeping the airport facilities clean and well-maintained, including terminals, restrooms, and other public areas. 

  • Ground Handling: Managing aircraft on the ground, including towing, refueling, and loading/unloading cargo and baggage. 

  • Facility Management: Overseeing the maintenance and operation of airport infrastructure, such as lighting, HVAC systems, and other essential services. 

  • Specialized Services: Providing additional support like VIP services, assistance for passengers with reduced mobility, and other tailored services to meet specific needs. 

  These services are crucial for ensuring that airports operate efficiently and provide a positive experience for travelers. 

• How do I get wheelchair service at an airport?

  To get wheelchair service at an airport, you generally need to follow these steps: 

  • Request in Advance: Contact your airline at least 48 hours before your flight to request wheelchair assistance. This can usually be done online, over the phone, or through your travel agent. 

  • Arrival at the Airport: When you arrive at the airport, inform the staff at the check-in counter or the special assistance desk that you have requested wheelchair service. 

  • During the Journey: Our colleagues will assist you through security, to the boarding gate, and onto the aircraft. They will also help you with any necessary transfers if you have connecting flights. 

  • At Your Destination: Upon arrival, staff will assist you from the aircraft to the baggage claim area and out to your transportation. 

  These services are designed to ensure a smooth and comfortable travel experience for passengers with mobility needs. If you’d like more specific details, you can check out our exact offerings on our PRM page or contact your airline directly. 

• What are airport concierge services?

  Airport concierge services typically include a range of personalised assistance and support for travelers at the airport. These services can encompass: 

  • Meet and Greet: A personal assistant to help you navigate through the airport, from check-in to boarding. 

  • Luggage Assistance: Help with handling and transporting your luggage. 

  • Fast Track Services: Expedited processing through security and immigration. 

  • Lounge Access: Access to exclusive airport lounges for a more comfortable wait. 

  • Transportation Arrangements: Coordinating ground transportation to and from the airport. 

  These services aim to make the travel experience smoother and more enjoyable by taking care of various logistical aspects. If you’d like more specific details, you can check our exact offerings on our Aviation page.