OCS Team
15 May, 2024
Carl is one of the Regional Directors within Technical Services that sits within the overall OCS Hard Services Business, responsible and accountable for six key customers across a number of services.
As part of our World FM Day celebrations, we are doing a deep dive into Carl’s FM career, to provide insight into the industry and inspire the next generation of FM professionals.
Carl’s entry into FM was varied, from catering in the military to becoming a Health and Safety Advisor, following his father’s footsteps. Eventually, Carl quickly moved into operations, which he has worked in for 8 years of his 12-year career in FM. “I have been extremely fortunate in my career to date and have been given some fantastic opportunities which I have grasped with both hands”.
The world of FM is different every single day, but the main benefits are that you get to work with talented and like-minded colleagues and customers. What inspires Carl to work in FM is that many people bring so many different skills and experience which makes for a great team. “Every day is a learning experience which enables us to work smarter for our customers ultimately making the experience for their end users better each day”.
OCS gave Carl opportunities to grow by giving him autonomy and the ability to influence change, two crucial factors in facilitating career growth.
“OCS is a fast-paced business and is growing all the time, which means the opportunities to grow come thick and fast which I will always take and run with”.
Carl’s key advice for anyone looking to get into FM would be to be open-minded, take nothing for granted and grasp all the opportunities that come your way. A career in FM has endless possibilities and many different paths that can be taken.
In Carl’s opinion, the future innovations in FM will vary from automation, data analytics, and many more, which will all impact our customers positively, but ultimately one thing to remember is that what makes FM so unique are the people that deliver the service to our customers. “Our people ultimately are the ones that make our customer experience greater daily. That is one of the reasons I’m passionate about OCS’s TRUE Values”.
OCS's Bruce McDonnell on how AI, integrated FM and sustainability are changing what customers expect from facilities management, and why people stay at the heart of it.
OCS Team
05 Oct, 2026
Karen Henchy’s quick thinking and calm response helped a colleague receive urgent medical care after suffering a stroke, demonstrating the TRUE Values in action.
OCS Team
30 Sep, 2026
Degree apprenticeships: OCS and the University of Suffolk create new career routes in project management and data science.
OCS Team
24 Sep, 2026
Supported internships: OCS partners with Ambitious about Autism at Chessington and LEGOLAND Windsor Resort.
OCS Team
16 Sep, 2026
