Front of House and Concierge Services
Our front-of-house teams deliver positive, memorable experiences and efficient operations to enhance every touchpoint throughout your customer’s journey.
Front of House, Guest Services and Concierge
Front of house services are the first impression of your business, and we make it count. Our trained professionals manage every detail of the visitor experience with efficiency, discretion and hospitality.
Front of House Technology
Technology enhances the way we deliver and monitor front of house services. Using digital tools and business intelligence platforms, we optimise performance, improve communication and create seamless visitor experiences.
Our innovations include:
Proven, Trusted, Accredited
Certified to the highest standards, our teams combine expert training with industry-leading accreditations to deliver safe, consistent, and compliant services.
Hard Services-Led Total Facilities Management
Delivering best practice, productivity, resilience, experience and outcomes for colleagues and customers.
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Hard Services
Multi-site, route-based services and dedicated on-site engineering, delivered with scale and expertise.
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Cleaning Services
Cleaning that protects health, boosts hygiene, and creates safe, welcoming spaces for everyone.
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Security Services
Protection that reduces risk, safeguards people and assets, and provides the reassurance you need to operate.
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Catering Services
Fresh, nutritious food prepared on-site by our chefs, designed to boost focus and support overall well-being.
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Commercial Pest Control
Expert prevention and rapid removal that safeguard your premises and keep business operations running without disruption.
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Front-of-House
Friendly, professional teams who provide a warm welcome and create a lasting first impression for every visitor.
Connect with your OCS team
We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.
Frequently Asked Questions
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We provide a range of front-of-house and concierge services, including reception management, visitor assistance, access control, guest services, and maintaining a welcoming environment for your clientele.
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Our trained teams embody professionalism and hospitality, delivering exceptional customer service. We focus on personalised interactions, attentiveness, and a welcoming atmosphere to enhance the visitor experience.
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Absolutely. We understand the importance of aligning services with your brand image. Our services can be tailored to match your unique requirements and brand ethos for a cohesive and personalised experience.
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Yes, our front-of-house teams are trained in security protocols and access control measures. They play a crucial role in maintaining premises security while providing courteous assistance to visitors and guests.
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Our teams are adept at managing high-traffic situations and multitasking effectively. We employ efficient queuing systems and utilise technology for streamlined processes to ensure smooth operations during peak times.
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Absolutely. We offer assistance with event planning and coordination, providing additional services such as arranging meeting spaces, catering, transportation, and other logistical support for special occasions or events hosted at your premises.