We’re thrilled to announce that our team at Royal Papworth, along with partners Equitix, Skanska, and Royal Papworth Hospital NHS Trust, won the Partnership Award in the ‘Best Operational – Healthcare’ category. This award recognises our consistently delivered service and sustainable partnership with our customer and other facility management providers on-site. The OCS team at Royal Papworth successfully navigated a rigorous review process in 2023, ensuring continued excellence in service without disruption.
The win acknowledges the challenges posed by the demanding contract, which subject to heightened scrutiny. OCS, together with industry partners, worked closely with the Trust to manage the contract, implementing robust reporting and compliance while valuing and prioritising partnership. Positive patient and employee feedback has demonstrated the effectiveness of this collaboration.
Collaboratively, the teams established the Team Royal Papworth Hospital Charter and a Joint Efficiency Group, addressing recurring challenges and enabling continuous improvement. By fostering transparency with industry partners and key stakeholders, the OCS team tailored services to the unique needs of the facilities.
Congratulations to the Royal Papworth Team!
Winning this award is a testament to our commitment to excellence. Our collaborative approach, transparent service delivery, and strong partnerships have allowed us to consistently exceed expectations. We’re proud of the positive impact we’ve made, and this award reflects the dedication of our entire team
Jo Senders
PFI Director – Public Sector
