Meet Giorgia Castillio

Giorgia Castillio is a Client Relationship Manager at OCS. Initially discovering the company through word of mouth, she has steadily progressed within her roles since. We sat down with Giorgia to hear more about her 8 year-career progression at OCS.

Giorgia has been with the company since 2015, starting as a part-time employee after finishing school. She began helping with recruitment tasks and later transitioned into a full-time role as customer care agent (CCA) at Gatwick Airport while attending college. In 2017, she took on more responsibilities, assisting with administrative tasks involving filing and payroll. This role eventually expanded into staff rota-planning and resource management.

She highlights how her people skills have grown significantly since joining OCS, aided by frequent face-to-face interactions. Mentors and managers have boosted her confidence by providing support and encouragement. Additionally, she has honed her problem-solving skills by handling various challenging scenarios and thinking on her feet, while strengthening her networking and communication skills by engaging with different levels of the company and customers.

Giorgia describes the OCS work culture as friendly, emphasising the strong sense of teamwork and support among colleagues. She notes how the supportive environment helps colleagues manage personal issues and feel cared for, beyond work. She advises those starting their careers at OCS to work hard and remain open-minded in any role due to the number of opportunities to explore and push yourself. She stresses the importance of going above and beyond, highlighting that extra effort comes with recognition in the form of verbal or email acknowledgements from management. As Giorgia puts it, “If you go the extra mile, that’s definitely recognised at OCS.”

Reflecting on her favourite memory at the company, Giorgia shares, “It was a light-bulb moment’, when she was left alone to handle a major breakdown while senior managers were away. Initially prone to panic in such situations, she found herself approaching the problem with newfound calm and confidence. This experience marked a turning point in her career, teaching her to view the bigger picture and handle crises more effectively. She attributes this growth to the exposure and support she received from various leaders and operations at OCS. This moment underscored the inclusive and uplifting culture at OCS, where everyone, regardless of their position, is encouraged to voice their opinions and be themselves.