We are pleased to announce that OCS has successfully secured a new four-year contract with Alstom to provide comprehensive cleaning services for the Voyager fleet at the Central Rivers Train Maintenance Depot in Staffordshire.
We have proudly partnered with Alstom since 2020, delivering the full spectrum of train cleaning services 24/7, 365 days per year. This new contract enhances our existing portfolio of work for Alstom, further solidifying our partnership.
Under this contract, approximately fifty colleagues have transitioned from the incumbent service provider to OCS. The scope of work includes daily cleaning as trains come out of service, periodic deep cleaning, exterior cleaning, and carpet cleaning.
“As we embark on this new contract with Alstom, we are committed to delivering the highest standards of cleanliness and presentation for the Voyager fleet. Our team’s dedication and expertise will ensure that customers enjoy a fresh and pleasant travel experience. OCS is very proud of our partnership with Alstom, and we look forward to continuing to grow this in the years ahead.”
Richard Marshall
Transport Sector Managing Director at OCS UK
Our Approach
We build our approach to excellence and contract success on expertise, transparency, and value for money. With contracts through Alstom and other major rail industry players, we have honed our skills in train cleaning and presentation. We use industry-standard platforms to offer detailed performance reporting, ensuring transparency and accountability.
Additionally, our competitive pricing strategy offers exceptional value without compromising quality. We believe delivering top-notch services at a fair price builds long-lasting relationships. Through our trusted partnership with Alstom, we demonstrate flexibility and a deep understanding of their evolving fleet’s unique needs. This allows us to adapt to changing requirements and deliver tailored solutions.
Our commitment to excellence is reflected in daily cleaning routines, periodic deep cleaning, exterior cleaning, and carpet cleaning. We take pride in maintaining the cleanliness and presentation of trains, ensuring a pleasant experience for passengers.
Delivering The Best Outcomes
As the CrossCountry fleet undergoes refurbishment, with design work already underway. Physical refurbishments will begin next year and conclude in 2027. OCS will deploy expert and innovative cleaning methods to maintain cleanliness and ensure a pleasant experience for customers.
The existing fleet is now over 20 years old. We are working in partnership with Alstom and CrossCountry on a full review of the cleaning specification.
“Central Rivers is excited to enter into this new venture with OCS as part of our commitment to deliver a first-class service to our customers and, ultimately, the end passengers. We are eager to see what OCS can achieve with their innovations on tooling, processes, and cleaning products to uplift the fleet and maintain high standards going forward.”
Charlotte Burnham
General Manager Central Rivers
