OCS has officially opened its new National Operations Centre in Ipswich, an advanced facility built to European Alarm Receiving Centre (ARC) Category 1 standards.
This significant investment marks a new chapter in OCS’s security service delivery, integrating advanced technology, 24/7 monitoring, and intelligence-led response to safeguard customers across the UK.
Setting New Standards in Operational Excellence
The National Operations Centre provides centralised, continuous support, live monitoring, and data-driven insights to all OCS Security colleagues operating across customer sites nationwide. It functions as the hub for keyholding, guarding bookings, lone worker protection, and out-of-hours helpdesk support.
Built to the strict BS EN 50518 standard, the facility ensures operational resilience, reliability, and uninterrupted service delivery 24/7. It meets demanding requirements for physical security, power continuity, and data protection, while also enabling direct police response and ensuring business continuity for customers nationwide.
Intelligent Systems Driving Better Decisions
AI-driven systems within the centre analyse live data feeds from multiple sources to identify patterns, predict risks, and enhance situational awareness. These insights enable quicker decision-making, early intervention, and more intelligent allocation across OCS’s national security operations.
Integrated machine learning analytics, automated alerts, and advanced communication tools facilitate quick responses, proactive management, and ongoing performance enhancement. The centre demonstrates OCS’s dedication to the highest operational and security standards in the industry and is expected to receive official Category 1 certification in the new year.
For customers, this ensures full confidence that all alarms, incidents, and service requests are handled within a professional, technology-driven monitoring environment designed for speed, consistency, and visibility.
“The official opening of our new National Operations Centre marks a significant step forward in how we protect and support our customers. It reflects our continued investment in innovation and technology, including the use of artificial intelligence to strengthen decision-making and enhance response times. These capabilities have made OCS one of the most capable and technology-driven security providers in the UK. By combining Category 1 standards with advanced systems and intelligent insight, we are delivering exceptional standards of security, reliability and service 24 hours a day.”
Daniel Dickson
Chief Executive Officer, UK & Ireland, OCS
“This facility provides customers with access to tailored intelligence and support designed around their operational needs. Through real-time threat analysis, proactive incident management and a resilient national infrastructure, we are helping businesses stay ahead of risk and operate with confidence.”
Steven Moore
Managing Director of Security UK, OCS
Supporting People, Communities, and the Future of Security
The Ipswich-based centre also supports local job creation and career development, with a dedicated team of trained professionals providing nationwide coverage. Its opening demonstrates OCS’s ongoing commitment to innovation, service excellence, and investment in people and communities.
