• Soft Facilities

    Management Services

    We’re on a mission to make people and places the best they can be – through facilities management that’s self-delivered, technology-led, and designed around you.

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Integrated or Single Line Soft Services

Flexible service delivery that adapts to how organisations operate, whether through a fully integrated model or focused single line support.

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ESG impact report landing page header image.

Supporting ESG Outcomes Through Soft Services

Soft facilities management services play a direct role in supporting environmental, social and governance priorities across live environments. Everyday activities such as cleaning, waste management and service delivery choices have a measurable impact on sustainability, people and compliance.

Our soft services are delivered with these priorities in mind, helping organisations meet their ESG commitments through consistent, well managed operations.

Decarbonisation: Reducing environmental impact through efficient service planning and responsible product use.
Community Impact: Supporting local communities through inclusive recruitment and colleague development.
Governance: Maintaining transparency, accountability and compliance across daily service delivery.
  • A white, box-shaped floor-cleaning robot operates in a modern, brightly lit hallway with reflective floors and blurred background details.
  • A modern security camera mounted under a concrete overhang, with a cityscape of tall, glass buildings blurred in the background.
  • A woman stands indoors using a tablet, illuminated by its light. Shes in front of a large window showcasing a blurred cityscape with glowing lights at night. Her expression appears focused.

Technology Supporting Soft Services Delivery

Technology plays a central role in delivering consistent, safe and well managed soft services across a wide range of environments. Digital tools provide greater visibility, coordination and control, allowing teams to plan effectively, respond quickly to changing conditions and maintain clear standards throughout day to day operations.

Security Systems: Intelligent monitoring and analytics support vigilance, enable timely incident response and help manage the safe movement of people across busy and occupied environments.
Cleaning Technology: Data led scheduling, sensors and automated equipment help maintain hygiene standards in high use areas while using resources efficiently.
Operational Dashboards: Live task tracking and performance data provide clear oversight, support timely decisions and drive ongoing improvement across services.

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Soft Services Built Around Your Operations

Single line or integrated soft services, structured to maintain standards across complex environments.

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Frequently 
Asked Questions

  • Soft services are operational facilities management services that support how buildings are used and experienced on a day to day basis. They are typically people led services delivered within occupied environments and focus on safety, hygiene, security, comfort and service continuity.

    Soft services commonly include cleaning, security, catering, front of house, waste and recycling, pest control, landscaping and passenger services. These services are managed through defined service specifications, performance measures and compliance frameworks to ensure consistent standards across different sites and sectors.

  • Soft services can be delivered as individual services or combined through an integrated delivery model. Single line contracts allow organisations to address specific needs, while integrated contracts bring multiple services under a single management structure.

    Integrated delivery supports aligned governance, shared reporting, coordinated mobilisation and consistent standards, particularly across complex or multi site estates.

  • Consistency is maintained through standard operating procedures, structured colleague training and clearly defined quality assurance processes. These are applied uniformly across all locations.

    Regular audits, inspections and performance reviews are used to monitor delivery against agreed service levels. This approach allows issues to be identified early and standards to be maintained across large and diverse estates.

  • Service delivery is tailored to reflect the specific risks, occupancy levels, usage patterns and regulatory requirements of each environment. This includes adapting staffing levels, service schedules and methods of delivery.

    By aligning services to how a site operates in practice, delivery remains effective in settings ranging from public facing and high footfall locations to regulated or safety critical environments.

  • Safety and compliance are built into daily service delivery through risk assessments, method statements and role specific training. Colleagues are trained to work safely within live environments and follow agreed procedures.

    Compliance is monitored through regular audits, inspections and governance reporting, ensuring services meet legal, regulatory and customer requirements at all times.

  • Technology supports operational control, visibility and coordination across soft services. Digital systems are used to manage tasks, track performance and provide real time insight into service delivery.

    These tools support faster response to issues, more accurate reporting and informed decision making, helping maintain standards across varied and dynamic environments.

  • Soft services contribute directly to environmental, social and governance priorities through everyday operational choices. This includes responsible product selection, waste reduction, efficient service planning and resource management.

    Social value is supported through inclusive employment practices and colleague development, while governance is strengthened through transparent reporting, clear controls and accountable service delivery.

  • Mobilisation follows a structured and planned approach to protect service continuity. This includes early planning, colleague engagement, data capture and alignment of processes and standards.

    Performance is monitored closely during early delivery, allowing services to stabilise quickly and ensuring a controlled transition from day one.