The security sector brings different challenges, different people, and different opportunities to learn. For Rachel Holmes-Bennett, that variety is one of the things she values most about her role.
Rachel currently works as a Security Officer at the Hill Dickinson Stadium, home to Everton FC and has built 13 years of experience across a variety of security roles, including events, gatehouse operations, and control room environments. Alongside developing technical skills and professional qualifications, she has become a passionate advocate for inclusion and visibility for people with learning disabilities.
As part of Learning Disability Week 2026, and this year’s theme, “Do You See Me?” Rachel is sharing her experience to help challenge assumptions and encourage workplaces and communities to see the person first.
Building a Career Through Confidence and Experience
Originally from Liverpool, Rachel enjoys travelling, spending time with friends and family, and walking her dog Akira the Japanese Akita. Her career in security has also allowed her to continue learning whilst working, something she is incredibly passionate about.
Rachel enjoys the technology involved in the role and values the constant opportunity to develop new skills and gain experience.
“Every day is different. I enjoy learning new things, building new skills, and gaining more experience in the role.”
Security Officer, OCS UK
Over the years, Rachel has achieved qualifications including her CCTV badge, Health and Safety certification, and Fire Marshal training, all of which have helped strengthen her confidence and capability at work.
Working with CCTV systems has been a particular highlight because of her interest in computers and technology. The combination of practical responsibility, teamwork, and learning continues to make the role rewarding and motivating.
Using her Voice to Support Others
Alongside her work in security, Rachel has become heavily involved in projects supporting people with learning disabilities across Liverpool.
Since joining Mencap Liverpool and Sefton, which supports people with learning disabilities across the local community. She has become a member of Mencap Members Voice, helping people share their experiences and influence decision-making. In 2025, Rachel became a Tier 2 Expert by Experience and Oliver McGowan Trainer, delivering mandatory training to health and social care staff across the country and supporting learning sessions for doctors, nurses, and social care professionals supporting people with learning disabilities.
Her work has also included supporting the University of Liverpool and Mersey Care in helping train 4th year student doctors to better understand learning disabilities and the experiences of the people they support.
Rachel recently completed the “Yes! We See You” project, an inclusion initiative run by Liverpool John Moores University, where she studied Media Studies, Art and Design, and Policing before graduating from the programme. The experience allowed her to develop new skills while experiencing university life in a supportive environment, with the aim to break down barriers to higher education and make university a more inclusive experience.
She is also a Reachout Champion for Mencap Liverpool and Sefton, raising awareness of learning disabilities and working with organisations to improve services and create better experiences.
“Rachel never stops impressing me with what she takes on next. Whether she is working in security, speaking on the radio, training healthcare professionals or representing the voices of people with learning disabilities, she gives 100% to everything she does.
“Rachel is passionate about helping people understand learning disabilities and creating positive change, and that comes across in everything she is involved in. We are very proud to have Rachel as part of Mencap Liverpool and Sefton and to see the difference she makes.”
Outreach Manager, Mencap Liverpool and Sefton
Challenging Perceptions Through Community Radio
Radio has become another important way for Rachel to help raise awareness and encourage conversation.
Through Liverpool Community Radio (LCR 106.7FM), she has spoken about topics including employment, health screening and hate crime. The work focuses on helping people better understand the experiences of those with learning disabilities and encouraging more inclusive attitudes and services.
Rachel joined the station because she wanted to challenge assumptions about what people with learning disabilities can achieve and help others see beyond labels and stereotypes.
“People with a learning disability are more than just their disability. We have skills, voices, and so much to offer. With the right support and understanding, people with learning disabilities can achieve great things and make a real difference.”
Security Officer, OCS UK
She believes it is important for people with learning disabilities to have opportunities to speak openly about their experiences because everyone deserves to feel listened to, respected, and included. She hopes these conversations help break down barriers and create a society where people feel valued and encouraged to succeed.
One of the projects Rachel is currently involved in is Mencap’s “I’m In” campaign, which raises awareness of the Learning Disability Register and encourages more people with learning disabilities to access the health checks, support and reasonable adjustments available through their GP. The campaign aims to improve access to healthcare and support for people with learning disabilities, while also encouraging greater awareness, understanding and inclusion within communities and public services.
Feeling Seen and Supported
This year’s Learning Disability Week theme, “Do You See Me?”, reflects the importance of recognising people for who they are beyond their disability.
For Rachel, the message closely connects with her own experiences of wanting people to understand the individual first and recognise the value they bring.
Feeling supported by managers and colleagues who listen, understand her needs, and recognise her strengths has made a significant difference to her confidence and working life. Supportive environments help people feel respected, included, and able to succeed in their roles.
Rachel hopes sharing her story encourages others to think differently about learning disabilities and recognise the importance of creating workplaces and communities where everyone has the opportunity to contribute and grow.
Learning Disability Week is an opportunity to listen to experiences like Rachel’s and recognise the value that inclusion, understanding, and support bring to colleagues, workplaces, and communities.
