The Challenge
OCS Ireland initiated its Cleaning Services contract with our customer in November 2021, which encompassed 26 clinics nationwide. The challenge lay in providing consistent, high-quality clinical cleaning services across all locations, considering the customers’ unique extended operating hours from 8 am to 8 pm and with clinics in regional locations.
The Solution
OCS Ireland devised a comprehensive solution tailored to meet the customers’ specific needs, implementing a standardised cleaning schedule for all 26 clinics, and undertaking cleaning activities during non-operational hours to meet Smiles Dental’s extended opening hours.
Cleaning services cover various areas, including reception areas, waiting rooms, toilets, kitchens, staff areas, and clinic rooms, while clinical healthcare equipment is cleaned and sanitised by onsite medical staff to ensure compliance.
Our Cleaning Operatives undergo training in the award-winning IMPACT Cleaning Training Programme. The introduction of our mobile auditing software enables real-time audits, ensuring transparency and immediate corrective action when needed. Audits are shared with the client to maintain accountability.
Building strong relationships with site representatives and ensuring open communication has been crucial. Customised audit plans and visitation schedules have been developed in collaboration with site representatives to align expectations and standards.
The Outcome
The partnership approach with our customer has yielded positive outcomes:
- Consistent Standards – OCS Ireland has consistently delivered clinical cleaning services that align with the customer’s expectations and requirements across all 26 clinics.
- Training Impact – The implementation of the IMPACT Cleaning Training Programme has raised service standards, providing clear instructions for cleaning tasks.
- Innovation – The introduction of our mobile auditing software and a new time and attendance system for rostering has enhanced visibility, accountability, and operational efficiency.
- Transparent Reporting – Regular reports generated from the auditing system provide insights into KPI measurements on a site-by-site basis, fostering transparency and continuous improvement.
In conclusion, OCS Ireland’s partnership showcases a commitment to tailored solutions, innovation, and continuous improvement, resulting in a successful collaboration that ensures hygienic and safe environments across Smiles Dental clinics nationwide.