Optimising Facilities Management for Cutting-Edge Research: OCS at the Quadram Institute

2 Minute Read

Sector

Public Sector FM

Services

Total Facilities Management

Contract Type

Single Service

Key Criteria

Productivity

Region

Norwich

Logo of the Quadram Institute featuring a green geometric shape above the words Quadram Institute in white and green text on a dark background.
A modern beige brick building with large windows displays the Quadram Institute logo and name on its exterior, set against a clear blue sky with a few clouds.

Executive Summary

OCS was appointed as Total Facilities Management (TFM) provider at the Quadram Institute—a cutting-edge facility in Norwich focused on food science, nutrition, gut microbiome research, and healthcare. OCS replaced separate providers with a unified service offering for hard and soft facilities management, supporting NHS, Quadram Bioscience, and the University of East Anglia under one roof.

  • 100%

    KPI compliance in the Endoscopy unit for five months in a row.

  • 5

    Monthly audits consistently achieving full compliance.

  • 40

    On-site team members dedicated to service delivery.

  • A large, solid orange shape with rounded and irregular edges fills most of the image, partially bordered by a thick white frame and small black, dark gray, and white corner details.

    60

    Additional colleagues available regionally for emergency or specialised support through UEA network.

A woman in a brown coat and scarf speaks with two people in an office space, while others stand in the background, watching the interaction.

The Brief

Consolidate cleaning, hard and soft FM services under a single provider to improve trust and service reliability.
Maintain exceptionally high standards in CL2 and CL3 containment labs and NHS treatment areas.
Coordinate service delivery across Quadram Institute Bioscience, NHS, and University of East Anglia tenants.
Certify teams with advanced clearances—including counterterrorism access, for CL3 lab work.

“In a dynamic and complex environment like ours, which encompasses everything from cutting-edge science laboratories and NHS patient care areas to public spaces and offices, our cleaning team is absolutely essential. Their dedication ensures that our facilities function smoothly and safely every day. We deeply appreciate the vital contribution our cleaners make to the Quadram Institute, recognising them as an integral part of our team and the success of our work.”

Prof. Martin Warren

Interim Director and Chief Executive Officer

A scientist in a white lab coat works in a bright, modern laboratory, surrounded by bottles, boxes, and lab equipment on shelves and benches.

The Outcome

OCS improved service quality and trust at the Quadram Institute by delivering consistent, high-standard facilities management. The team achieved 100% KPI compliance in the Endoscopy unit for five consecutive months, exceeding NHS audit expectations.

By consolidating services under one provider, OCS streamlined operations, reduced audit frequency, and ensured critical areas like CL3 labs met the highest standards. With 40 staff on site and 60 regionally available, OCS provided reliable day-to-day delivery and rapid response when needed.

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