Zippin Frictionless Retail: Smart Shopping, Seamlessly Delivered

2 Minute Read

Sector

Retail

Services

Hard Services

Contract Type

Single Service

Key Criteria

Productivity

Region

Scotland

Executive Summary

In partnership with Zippin, OCS, formerly known as FES and FM Support Services, delivered Scotland’s first Frictionless Smart Retail store at the headquarters of a global financial services company in Edinburgh. Designed to serve 1,300 employees, the store removes the barriers of traditional shopping, creating a seamless, checkout-free experience. This project demonstrates how innovative technology reshapes the retail landscape, drives efficiency and enhances customer convenience.

  • Protection

    1300

    Employees served

  • Orange outline icon of a security camera mounted on a wall, facing to the right, on a transparent background.

    46

    Overhead cameras

  • 150 years' experience

    216

    Weight-sensitive shelf sensors

  • 1st

    Frictionless Smart Retail store in Scotland

A supermarket shelf displays various brands and flavors of potato chips and snacks in colorful bags, organized neatly across five rows. The shelves are black with light wooden sides and electronic price tags.

The Brief

The project aims to:

Deliver a fully frictionless, checkout-free store experience.
Integrate Zippin’s AI-powered retail tech with high system accuracy.
Ensure robust infrastructure and real-time device connectivity.
Improve operational efficiency while enhancing customer convenience.
Support sustainability through smarter inventory and energy use.
Three refrigerated display cases filled with various bottled drinks, including Coca-Cola, orange Fanta, Sprite, and Mountain Dew, organized neatly on shelves in a well-lit beverage section.

The Outcome

The store has transformed the employee experience by delivering a fast, frictionless shopping journey that saves time and reduces queues. Automation enables colleagues to focus on providing exceptional service quality, while smart inventory management reduces waste and emissions. The success of this flagship project has already led to new installations at Oslo and Dublin airports, proving the scalability and appeal of frictionless retail technology.

BEST Outcomes

  • Employees enjoy a faster, more convenient shopping process without queues or delays.
  • Store staff have shifted from till operation to customer engagement, boosting service quality and operational flow.
  • Meticulous testing and integration of AI, sensors and cabling infrastructure ensured a smooth, high-accuracy launch and long-term system resilience.
  • The system’s real-time data capabilities and AI-driven automation reduce reliance on manual intervention, creating a robust retail experience.
  • The store improves employee satisfaction, reduces environmental impact and enables future growth of frictionless retail across multiple sites.
  • 0%

    Checkout-free from day one

  • Reduction in waste through smarter stock control

  • OCS Countries Icon

    Expansion to international sites

“I had a great experience working with OCS. As a Zippin installation partner, they were very attentive to detail. They went above and beyond to ensure customer satisfaction, sometimes even exceeding project scope to ensure its success. Their thoroughness and dedication were truly impressive, and we look forward to continuing our partnership as we expand the number of Zippin-powered stores around the world.”

Tyler Thompson

Zippin Project Manager

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