Category: Our People

Celebrating 40 Years of Service with Mike Stark, SELECT President and OCS Director of Data Cabling and Networks

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Mike Stark, the newly appointed President of SELECT, has dedicated an impressive 40 years to the electrical industry and within the OCS business. His journey began in 1984 when he joined Arthur McKay as a qualified electrician. Over the years, he held various roles, each contributing to his wealth of experience and expertise. From being an approved electrician to managing electrical contracts and overseeing operations, Mike’s commitment and adaptability shine through. His current role as Director of Data Cabling and Networks at OCS reflects his expertise in addressing the growing demands of artificial intelligence systems. His journey exemplifies dedication, adaptability, and leadership, making him a deserving recipient of the Long Service Award. We sat down with Mike to commemorate this occasion.

Tell us a bit about what you do.

My primary role within the projects side of OCS’s Mechanical and Engineering (M&E) services is to manage the Data Cabling and Networks business unit, overseeing health and safety, P&L, development, and training. In the technical services part of the OCS business, I lead the compliance team responsible for delivering Electrical Fixed Wire testing and Portable appliance testing to both direct customers and technical services customers. This includes managing health and safety, P&L, development, and training. Additionally, I serve as the Electrical Principal Duty holder for OCS UK & I, providing support and guidance whenever electrical solutions are needed. I also help the electrical apprentices within the projects side of OCS M&E services, conducting interviews, coaching, training, advising, and guiding each apprentice toward becoming a qualified electrician. Due to my extensive length of service, I am also the go-to person for guidance and advice.

What does a typical day look like for you?

No two days are the same, with such a variety of duties to cover and be involved in, the topics and subjects to address and resolve always vary.

What is your favourite thing about working here?

I have enjoyed my roles and gotten job satisfaction in a lot of instances, stemming from having a “can-do” attitude. I firmly believe in my abilities and, equally importantly, in the business’s goals and objectives. However, my favourite aspect is undoubtedly the people I work with.

Describe a challenging situation you faced at work and how you overcame it.

Initially, my main challenge was adapting to frequent changes in my working environment. However, I overcame this when the advantages of these changes were explained to me. Now, with the same philosophy, I embrace any further changes. You could say ‘change’ should be my middle name; it now comes naturally to me.

Tell us about a time when you felt proud to be part of this organisation.

When we’ve had apprentices win awards for their commitment, attitude, and application, we always tell our apprentices that we’re not seeking superstars. However, if an apprentice applies themselves correctly and receives an award, credit goes first to the apprentice and then to the business.

How has the technology and innovation landscape changed over your career? Tell us about two significant changes you’ve witnessed

From an electrical perspective, there have been significant changes to the regulations over the years. Currently, they seem to be evolving regularly. Two notable shifts include the introduction of renewable energy and positive enhancements to the training and testing of our electrical apprentices.

We can tell apprenticeships are quite important to you, can you tell us about why you believe they are key to securing the future of your profession?

The future is ‘electric,’ marked by the introduction and continuous improvement of various elements, including but not limited to renewables. These encompass Electric Vehicles, solar panels, wind turbine farms, and the transition of household appliances—such as boilers—to electric power. Additionally, the recent invention of ‘AI’ (artificial intelligence) adds to this electrifying landscape. All these advancements will necessitate qualified electricians, many of whom are generated through apprenticeships.

You recently became the SELECT president and are now receiving the Long Service Award, what do these career milestones mean to you?

They mean a lot to me personally but are not just an honour for myself but also for my family, especially my wife Lindsey who has been a rock and provided understanding support along the way. My mum and dad have also been a great support, I even got my photo taken with my mum with the SELECT President’s medal the other week in her care home. I wish my dad were still here to witness these great personal achievements. He was the one who pointed me in the right direction as a young 16-year-old, “get a trade behind you, son” were his guiding words.

What in your career are you looking forward to in the future?

Apart from retiring, only kidding! Meeting the challenges put in front of me head-on and addressing and achieving them to the best of my ability. I don’t think my peers, or our business can ask for anything more. I have always been told I have a “can-do” attitude. I hope to maintain the same approach and develop those around me, existing and new.

We congratulate and thank Mike for his years of service and look forward to his continued success within the business.

Ringo Francis Joins OCS as Non-Executive Director 

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We are delighted to announce the appointment of Ringo Francis as Non-Executive Director, effective immediately. Ringo brings a wealth of experience in the cleaning and hygiene industry, aligning perfectly with OCS’s mission to make people and places the best they can be. 

Ringo, the founder and former CEO of The Zenith Hygiene Group Plc, led the company from its inception in 1996 to its sale to Bain Capital in April 2018. Under his leadership, Zenith Hygiene grew from annual revenues of over £1 million in its first year to approximately £100 million through organic growth and strategic acquisitions. He successfully contributed to the consolidation of the UK hygiene market and oversaw the acquisition of ten companies, significantly expanding operations to employ over 500 staff across ten depots. 

“I am thrilled to join OCS at this exciting point in its journey. The company’s dedication to innovation, excellence, and core values is inspiring. OCS is at the forefront as the industry evolves, creating outstanding environments for people and places. I look forward to supporting the team’s mission, success, and growth.”

Ringo Francis

Ringo’s 30 years of experience have garnered him a tremendous reputation in the UK & Ireland. His industry accolades included PWC’s CEO of the Year for the Southeast East Region in 2016 and Grant Thornton’s top 200 Hertfordshire company for Zenith Hygiene Group Plcp in the same year. Additionally, he was recognised as one of the Chancellor’s 1000 Companies to Inspire Britain. He is currently a Non-Executive Director and investor in ClenzAir & CEH Technology, and he also serves as Director and Trustee at Hospitality Action. Ringo’s leadership has consistently driven significant operational improvements and strategic growth across these organisations. 

Our TRUE values of Trust, Respect, Unity, and Empowerment resonate deeply with Ringo’s leadership and team-building approach. His commitment to delivering outstanding results and fostering lasting relationships aligns seamlessly with our dedication to providing the best experiences, productivity, practices, resilience, and outcomes. 

“We are delighted to welcome Ringo to the OCS family. His extensive experience and achievements in the cleaning and hygiene industry will be instrumental as we continue accelerating growth. Ringo’s leadership and strategic insights will help us drive innovation, enhance our services, and strengthen our commitment to creating the best outcomes for our colleagues, customers, and communities.”

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Rob Legge

OCS Group CEO

Armed Forces Day: Honouring Our Veteran Colleagues 

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Armed Forces Day was on Saturday, the 29th and to usher the day in, last week, we spoke to our Group CEO, Rob Legge,  about the importance of being a forces-friendly employer. It’s crucial that we play our part in helping to support our troops as they reenter civilian life after their time in service, along with providing necessary aid for their families and loved ones. 

In honour of this effort, we are highlighting two of our colleagues who have served. We are sharing their unique stories, detailing their journey from the force to being part of our global effort to make people and places the best they can be here at OCS.  

Meet Bir Bahadur-Rai and Carl Gage. 

Bir Bahadur-Rai: From Military Service to Security Supervisor

Two pictures of Bir Bahadur-Rai: on the left a picture of him in his Military uniform, on the right as a Security Supervisor for OCS

Bir Bahadur Rai is a former British Army Gurkha who spent 15 years in the military after joining in 1979 at the age of 20 in Hong Kong. His active service included a deployment to the Falkland Islands in 1986 to clear mines and booby traps, four years after the war with Argentina. 

After retiring from the Gurkhas in 1994, Bir returned to Hong Kong and worked as a security officer for the Jardin Company. He later moved to the US Embassy in Dubai and worked in security before settling in the UK in 2016. His journey also involved working on cruise ships, serving at the American Embassy in Afghanistan, and being part of the Gurkha Reserve Unit in Brunei. 

Bir’s transition to a security supervisor role at Greenham Business Park was facilitated by the Forces Employment Charity (FEC), which connected him with site manager Brendon Ferreira. 

“I’m really enjoying working within OCS. It’s not easy to find work at my age and I feel lucky to have this and to have found OCS. This place is unique,” says Bir.  

“Everything is organised. My duties are planned for almost a year ahead which empowers me to plan and hone my skills accordingly. I have learned many new things at this site and with OCS. The role has also helped me with my personal life, solving many problems and giving me the security I was initially looking for.” he adds.

Carl Gage: From Naval Chef to Facilities Management

Two Images of Carl Gage: On the left as a Naval Chef, on the right working in Facilities Management

Carl Gage is a former member of the Royal Navy. He embarked on his military journey at 17, inspired by his great-uncle’s stories and his passion for home economics. He trained at HMS Raleigh in Plymouth and served on his first ship, HMS Liverpool, a Type 42 Destroyer. His service included peacekeeping missions and the evacuation of expats from Lebanon to Cyprus during a conflict with Syria. 

He fondly recalls his time in the service, from the initial shock of having his hair shaved off to the rewarding experiences he gained. He was not only a chef but also a firefighter and part of the damage control and disaster recovery teams. He rose through the ranks, becoming one of the youngest leading hands at 21 and a local acting Petty Officer by 25. 

After nearly a decade in the service, he decided to start a new career. With the help of the Royal Navy’s resettlement program, he transitioned into the FM industry. He began as a QHSE Auditor at an FM company, auditing hard services for customers. His military skills, particularly in communication and leadership, proved invaluable in his new role. 

He is now a regional director at OCS, responsible for six key customers and managing a P&L of approximately £30m yearly. He appreciates the similarities between the military and FM, particularly the variety each day brings. He is also involved in OCS’s efforts to honour the Armed Forces Covenant and support the military community. 

Reflecting on his journey, he credits his success to the drive and determination instilled in him by the military. He encourages anyone leaving the forces to explore opportunities in FM, highlighting the many transferable skills ex-military personnel can offer potential employers. His story is a testament to the rewarding experiences and valuable skills that a military career can provide, and how these can be successfully applied to a civilian career. 

“I have been extremely fortunate in both my careers in the Royal Navy & the FM Industry and would probably say some of it has been right place right time, but nothing has been achieved without drive and determination and that is something the military has instilled in me. The FM industry is certainly rewarding if you are willing to put the effort in.” 

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A Sit-down with Group CEO, Rob Legge in honour of Armed Forces Day

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Introduction

OCS is known as a ‘forces-friendly employer.’ Can you explain what that means and why it is essential to the company?

Being a ‘forces-friendly employer’ means actively recruiting and supporting veterans, reservists, and their families. This is crucial because veterans bring many skills and values from their military service, such as leadership, discipline, resilience, and teamwork. We believe in providing opportunities for those who have served, honouring their commitment by offering meaningful employment and helping them transition to civilian life.

Veterans and Employment

Why do you believe the facilities services industry is an ideal fit for veterans?

The facilities services industry aligns well with veterans’ skills and experiences. Their ability to handle complex, high-pressure situations, adaptability, and strong work ethic make them ideal for roles in our sector. Whether managing security, maintaining facilities, or providing customer service, veterans’ military training and experiences prepare them well for these responsibilities.

How does OCS support veterans transitioning from military service to civilian employment?

We aim to provide support in a few ways, including tailored training programmes that bridge military skills to civilian roles, mentorship schemes pairing veterans with experienced colleagues, and career development opportunities. Our partnership with organisations like The Poppy Factory helps us connect with veterans, understand their unique needs, and offer personalised support and guidance. Our early involvement with veteran resettlement programmes has also played a vital role in providing this support, helping veterans transition smoothly from military to civilian life.

Social Mobility and Investment

How does OCS promote social mobility within the company?

We create pathways for all colleagues to advance. We focus on inclusive hiring practices, continuous professional development, and providing opportunities for career progression. Our apprenticeship and training programmes are designed to help colleagues at all levels enhance their skills and advance within the company. We believe in promoting from within and supporting our colleagues’ growth and development.

What specific initiatives does OCS have in place to invest in the professional development of its colleagues, particularly veterans?

We offer several initiatives aimed at professional development, including apprenticeships and bespoke training programmes. These programmes focus on leadership development, technical skills, and industry-specific knowledge. We also have mentoring schemes where colleagues, including veterans, can receive guidance from experienced colleagues. Specifically, partnerships with veteran support and development organisations ensure our veteran colleagues can access various resources and support.

Making People and Places the Best They Can Be

One of OCS’s goals is to make people and places the best they can be. How do veterans contribute to achieving this goal?

Veterans bring our team a unique perspective and a strong sense of unity. Their commitment to excellence and ability to work under pressure contribute significantly to our goal of making people and places the best they can be. They help us maintain high service standards, drive continuous improvement, and inspire their colleagues with dedication and work ethic.

How does OCS ensure a supportive and inclusive work environment for all its colleagues, including veterans?

We foster a culture based on our TRUE values: Trust, Respect, Unity, and Empowerment. Our policies and practices support all colleagues, including veterans, through flexible working arrangements, mental health support, and a comprehensive induction programme that helps new hires integrate smoothly.

Armed Forces Day and Community Engagement

What would you like to convey to the public and the OCS team on Armed Forces Day?

On Armed Forces Day, I want to thank all who have served and continue to serve. Let’s continue to support our veteran colleagues and honour the values they represent. Our commitment to being a forces-friendly employer is strong, and we will remain committed to this community.

Can you talk about OCS’s work with The Poppy Factory and the significance of this partnership?

Our partnership with The Poppy Factory is crucial in helping veterans find meaningful employment. The Poppy Factory supports veterans with health conditions at work, and we are proud to collaborate with them to offer opportunities within OCS. This partnership significantly impacts veterans’ lives, helping them transition to civilian life with dignity and purpose. It also aligns with our values of Trust, Respect, Unity, and Empowerment.

Armed Forces Covenant and Troopr Partnership

OCS has committed to the Armed Forces Covenant. Can you explain what this covenant entails and why it is significant for OCS?

The Armed Forces Covenant is a way to support the armed forces community, ensuring those who serve or have served in the military and their families are treated fairly and respectfully. Committing to the covenant is a public affirmation of our dedication to supporting the military community and reflects our drive to provide opportunities and support for veterans and their families. Before the merger both legacy OCS and Atalian Servest had pledged to the covenant, as a newly merged business, OCS is now taking the necessary steps to renew our pledges and apply for Silver status in the employer recognition scheme as part of the covenant.

How will the partnership with Troopr benefit veterans and forces-friendly employers like OCS?

Our partnership with Troopr will enhance our ability to connect with veterans and provide them with tailored employment opportunities. Troopr’s platform helps match veterans’ skills with the right roles within OCS, ensuring a better fit and a greater chance of sustainable employment. This partnership also strengthens our reputation as a forces-friendly employer.

Future Plans and Vision

How do you see the role of veterans evolving within OCS in the coming years?

I see veterans playing an increasingly vital role within our organisation. As we continue to grow, veterans’ skills and leadership qualities will be more critical than ever. We will expand our support programmes and create more opportunities for veterans to take on leadership roles, helping drive our business forward and maintain our high service and operational excellence standards.

What advice would you give to other companies looking to become more force-friendly and supportive of veterans?

Recognise the value that veterans bring and actively support them. Establish clear pathways for recruitment and development and create a culture that values their contributions. Partnering with veteran support organisations is another good way to understand better and meet their needs. Most importantly, listen to veterans and involve them in shaping your policies and programmes.

Personal Reflections

As a veteran yourself, what personal experiences have influenced your leadership style and vision for OCS?

My military service taught me the importance of leadership, resilience, and teamwork, which has shaped my approach to leading OCS. I believe in leading by example, being transparent, and trying my best to create an environment where everyone can thrive. The vision for OCS is rooted in these values, ensuring we are a company that supports and uplifts all our colleagues. This vision is vital to building the best teams, built on a culture of trust, respect, unity, and empowerment, recognising and developing individual strengths, promoting collaboration, and ensuring every team member feels valued and heard. This approach helps us deliver the best customer outcomes and creates a workplace where our colleagues can excel and grow together.

Closing

Finally, what is the most important takeaway you want readers to remember about OCS and its commitment to veterans?

The most important takeaway is that OCS supports veterans and the armed forces community. We value their skills and provide them with meaningful, rewarding careers. This commitment is a core part of who we are, and we will continue to strive for the best experience, productivity, practices, resilience, and outcomes for all our colleagues and communities.

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OCS TRUE Pride Week 

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A core part of our TRUE Values — Trust, Respect, Unity and Empowerment — is creating a safe and vibrant space for the diverse lives of colleagues and that task takes every aspect of our TRUE Values to achieve. This June for Pride Month, we are proud to celebrate our colleagues who identify as members of the LGBTQIA+ community. 

TRUE Pride Week: A Celebration of Values 

As part of our celebration, we are kicking off the last week of June as “TRUE Pride Week” where we will be hosting activities, workshops and events to celebrate pride, with each day of the week reflecting a different value culminating in a day of fun and celebration. 

The Fellowship Framework: Supporting Colleagues 

As part of our commitment to inclusion, we’re introducing the Fellowship Framework through our CHROMA Network. This initiative aims to assist colleagues in their coming-out journey within the business. It is run through a buddy-up system which ensures no one faces this process alone. Whether sharing experiences, providing guidance, or simply being there, we’re here to support each other.  

Kristian Batten’s Insights 

To fly to the OCS flag, chairperson of the LGBTQ+ and Gender Identity network, Kristian Batten, recently spoke to Premises & Facilities Management Journal about the importance of organisations making meaningful and impactful strides towards diversity, equality and inclusion within their business and spoke about the work OCS does in that regard. To learn more about Kristian’s interview with PFM Magazine visit their website here.  

We’re proud to champion the LGBTQIA+ community within the business, fostering unity and celebration of all our colours. Happy Pride! 

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International Women in Engineering Day: Giorgia Baker

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Giorgia Baker, in her role as the Account Director on a variety of OCS’s local government contracts from the City of London to Croydon, holds a pivotal position overseeing critical sites for Boroughs across London. Notably, she is responsible for managing key locations such as Courts and Police, The Barbican Centre, Royal Parks and other local Borough Portfolios. 

Giorgia’s career spans diverse industries and countries and she has worked with a high-profile customer base. To celebrate International Women in Engineering Day, we sat down with Giorgia to delve into her professional journey thus far, exploring the factors that have shaped her career as a woman in the challenging field of hard services.

Giorgia Baker has enjoyed an illustrious career, fueled by her determination and foresight. Her career in facilities management spans 28 years, a journey that, like many other FM professionals, she fell into. Starting in estate management, she transitioned into property management, marking the beginning of her journey. She soon completed her IWFM qualification, formerly known as the British Industry Facilities Management qualification. In 2021, she was awarded the prestigious IWFM chartered status, demonstrating her excellence as a professional and expert in the industry.

However, Giorgia didn’t start in hard services. After achieving great success managing a range of soft services—from cleaning, catering and security to pest control—and winning local awards in many instances, she decided it was time for a new challenge. Thus, she was drawn to hard services. “It was the natural next step for me to invest in something else and answer new questions. How does a building design work? How does the air conditioning flow? Where do you put the pipes? Where do you put the wiring? How do you deal with the exhaust waste in gas production? It also has a completely different set of legislative regulations. I felt drawn in and excited by the challenge to answer these new questions.”

The path to hard services was not easily forged. Being a woman in a male-dominated sector presented its challenges, but Giorgia faced them with an acute focus towards her goal. “To break through, I had to persistently knock on doors and create opportunities. Unlike those with technical qualifications, such as electricians, I didn’t fit the traditional mould. Despite not being male or technically qualified, I immersed myself in learning beyond my day job. I became a fierce advocate, explaining complex concepts like boiler functionality and HVAC systems. Managing assets, considering life cycles, and navigating legal compliance—all from a female perspective—required difficult conversations.”

Undeterred, she soldiered on. She takes pride in her work and celebrates the diverse buildings she has managed. “I’ve had the privilege of working with some truly incredible buildings and spaces. I’ve taken on global roles in the past due to the diverse career I have forged, earning the label ‘globally experienced.’ I’ve managed office moves in Hong Kong virtually, I’ve done and seen so much, and I feel proud and grateful for that.” But one thing remains close to her heart: seeing her team thrive and grow. “My pride lies in team management and colleague development. Working with people brings me immense joy—I thrive on developing others.”

Her path to joining OCS was an equally interesting one. Having started her relationship with OCS, then Atalian Servest, as a customer, she was drawn in by the team’s sheer dedication to work. Reflecting on the time, she says,

“I really enjoyed the way we worked the contract together. It was an outstanding relationship. When you have the experience of working with people who go those many miles extra, there’s something in it. There’s something that draws you into that, and that’s what led me to OCS. So far, it has been one of the best places I’ve ever worked.”

For the future of the industry, Giorgia remains curious and ready to adapt, foreseeing many changes on the horizon. “The influence of AI in our industry intrigues me. We’ll need to navigate this transformation and find ways to explain how AI and robots can effectively manage estates. Already, we’ve seen cleaning machines making an impact.” She also believes the industry still has loose threads to tie up in the aftermath of the pandemic. 

She is passionate about seeing more women in the industry flourish. When asked what her advice would be for women interested in hard services, she says, “Make it your business to understand your business. Get qualified—it opens doors to valuable networks and contacts. Attend everything you can, even if it’s unfamiliar. Whether it’s an emergency call-out or a planned preventative maintenance (PPM), dive into understanding the assets. The Institute of Workplace Facilities Management (IWFM) is an excellent resource, and there are international counterparts now, including one in Australia.

“Stay curious, get qualified, and actively engage—it’s your business to be involved!”

Giorgia’s journey is a beacon of inspiration for future generations of women in the facilities management industry. Her tenacity and focus have led her to a thriving career, weaving through the various pockets and sideroads of the industry, facing challenges and innovating as she went along.

OCS Appoints David De Santiago as Group AI & Digital Services Director 

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OCS is pleased to announce the appointment of David De Santiago as our new Group AI & Digital Services Director. In this pivotal role, David will spearhead the strategy and execution of cutting-edge digital solutions that harness the power of artificial intelligence (AI), data analytics, and Internet of Things (IoT) devices. His mission is to drive innovation, enhance operational efficiency, and create measurable impact across OCS’s front-line operations, benefiting colleagues and customers alike. 

David De Santiago brings a wealth of experience to OCS, having spent over 17 years in the technology industry. His impressive track record includes leadership roles in both start-ups and large global organisations across the private and public sectors. Notably, David has been instrumental in building corporate market presence, shaping digital strategy, and executing transformation initiatives. 

I am thrilled to join OCS and lead the charge in leveraging AI and digital advancements to revolutionise our operations. Together, we will redefine industry standards and create tangible value for our customers and stakeholders.

David De Santiago

Group AI & Digital Services Director

Before joining OCS, David served as the Global Head of Digital Innovation and Transformation at British American Tobacco (BAT). During his tenure, he established an Innovation Centre of Excellence and a global innovation programme that impacted over 40,000 employees. His strategic partnerships with big tech companies and collaborations with start-ups and venture capital ecosystems have been pivotal in driving BAT’s transformation agenda and growth strategies. 

David’s passion lies at the intersection of AI, platform business models, and disruptive technologies. He actively engages with a community of enthusiasts through his blog, InPromptYou.com, where he shares insights and learns from fellow thought leaders. As a positive and inspirational leader, David champions human-centred design and lean start-up methodologies, fostering a culture of innovation within organisations. 

We are confident that David’s vision and expertise will propel the company toward new horizons, reinforcing its commitment to excellence and innovation. 

City Apprentices Volunteer at Golders Hill Zoo

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Overview: Robert and Harry, two technical services colleagues from the City of London contract, participated in a volunteering day at Golders Hill Zoo along with other City colleagues. The group was divided into four teams, and Robert and Harry rotated through various initiatives aimed at enhancing the zoo’s facilities.

Initiatives and Impact: Robert and Harry helped with sanding, removing signage and weeding in the Butterfly House. They installed a liner in the pond, added soil and rocks, and also created a waterfall feature with pea shingle and pebbles. In the garden, they sanded and painted structures, pruned buddleia plants, and constructed a bug hotel. For animal enrichment, Robert and Harry built a feeder for the donkeys and a hammock for the cats. They also assisted with weeding in the Butterfly House again, sanding and painting additional garden structures, and adding pea shingle and pebbles to further enhance the pond area.

Social Value Delivered:

Community Engagement: The volunteering day fostered a sense of community and social responsibility for Robert and Harry. They had the opportunity to contribute to the improvement of a local zoo, strengthening the bond between the City and its surrounding areas.

Environmental Stewardship: By participating in initiatives focused on enhancing the zoo’s facilities and creating habitats for various species, Robert and Harry demonstrated their commitment to environmental conservation and promoting biodiversity.

Skills Development: They also gained hands-on experience in tasks such as gardening, construction, and animal enrichment. These practical skills can be valuable in their future careers and personal lives.

Animal Welfare: The efforts of Robert, Harry, and their fellow volunteers directly contributed to improving the living conditions and enrichment opportunities for the animals at Golders Hill Zoo, supporting animal welfare initiatives.

 

Volunteer working on a project at the zoo, with colleagues observing and offering support.

Conclusion

The volunteering day at Golders Hill Zoo was a rewarding experience for our two volunteers. Their efforts embodied the spirit of social value by actively engaging with the local community and contributing to environmental conservation efforts. Through hands-on tasks like gardening, construction, and creating enrichment for the animals, they had the chance to develop practical skills that will undoubtedly serve them well in their future endeavours. Moreover, the opportunity to work in teams and rotate through various initiatives fostered a collaborative environment, nurturing teamwork and cooperation. Importantly, their dedication and hard work directly supported animal welfare initiatives, enhancing the living conditions and enrichment opportunities for the zoo’s inhabitants. This volunteering experience not only benefited the zoo but also provided Robert, Harry, and their peers with valuable personal and professional growth opportunities.

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OCS Director of Data Cabling and Networks Appointed as New SELECT President 

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We are pleased to announce that Mike Stark, OCS Director of Data Cabling and Networks has been appointed President of Scotland’s largest construction industry trade association, SELECT. 

Mike has spent 44 years in the electrical industry, with 40 of those years in continued service at OCS, starting at Arthur McKay as a qualified electrician in June 1984 to his current role. 

He was confirmed as the new SELECT President at the association’s AGM at the Doubletree Edinburgh North Queensferry on Thursday, June 6, taking over from Alistair Grant. 

During his two years in the Presidential hot-seat, Mike said he is looking forward to meeting SELECT members to learn about issues in the electrical industry and to maintaining the association’s ongoing campaign to have the role of an electrician recognised as a profession. 

In his role as president, Mike is looking to target three key concerns: the growing appetite and electricity demands from new technology like AI and electric vehicles, the regulation of electricians as a profession and the push for more apprentices to secure the profession’s future. 

On the demand for electricity, Mike said: “AI is becoming more embedded in our everyday lives, from digital assistants and chatbots helping us on websites to navigation apps and autocorrect on our mobile phones. And it is going to become even more prevalent in the near future.  

“Data centres, which have many servers as their main components, need electrical power to survive. It is therefore only natural that any talk about building a data centre should begin with figuring out the electrical needs and how to satisfy those power requirements.  

“At present, the UK’s National Grid appears to be holding its own, with current increases being met with renewable energy systems. But as technology advances and systems such as AI are introduced, there will be a time when the grid will struggle to support the demand.” 

We congratulate Mike on his appointment and wish him a successful tenure. To learn more about Mike’s new role and his campaigns within SELECT visit the campaign page at www.select.org.uk/. 

Empowering Leadership: The OCS Catalyst Programme

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At OCS, our high ambitions and expectations create both challenges and opportunities. To navigate this landscape effectively, we have launched the Catalyst Programme. This program is aimed at nurturing some of our most accomplished performers to lead their teams to even greater success.

Program Objectives

The Catalyst Programme is strategically designed to achieve several vital objectives for sustaining and enhancing our leadership framework. Its primary goal is to develop a cohesive leadership and management strategy for OCS UK and Ireland. By equipping our leaders with the necessary skills and confidence, we ensure they are prepared to achieve and maintain success.

Another key objective is to share and refine effective leadership and management techniques, encouraging participants to enhance their methods and skills for immediate workplace application. This approach helps participants achieve their potential and inspires their teams to reach their goals.

Intended Outcomes

The program aims to achieve several important outcomes. Participants will contribute to shaping and driving the organisation’s vision, mission, and ambitions. This will help the organisation maintain success in the face of changing circumstances and drive growth. Protecting our existing business and brand reputation, improving performance, and increasing profitability are crucial goals. Additionally, the program seeks to develop a deeper pool of leaders and managers within OCS, fostering a high-performance climate where innovation thrives, and resilience is built. Participants will be equipped to lead business improvements and identify potential acquisitions, ensuring effective integration and sustained high performance.

Through the Catalyst Programme, OCS is dedicated to empowering its leaders to promote success and innovation, ensuring our organisation remains at the forefront of the facilities management industry.

Tom Copsey

Director of Resourcing & Talent Management

The Program Structure

The Catalyst Programme comprises practical workshops on real-world application and pre- and post-development activities designed to reinforce learning. Participants will immediately apply their new skills and methods in the workplace, driving improvements in several critical areas.

Key Areas of Focus

The Catalyst Programme empowers participants to develop capabilities in various key areas:

  • Leadership and Managment
  • Strategic Insight and Implementation
  • Creating High-Performance Climates
  • Enhancing Commercial Capabilities
  • Business Improvement and Innovation
  • Self-Management and Effective Communication

By focusing on these areas, OCS ensures its leaders are well-prepared to navigate the challenges and opportunities that lie ahead, driving success and innovation in the facilities management industry.

Join us in celebrating our new cohort of ambitious leaders who are set to shape OCS’s future, making people and places the best they can be and delivering the best outcomes for colleagues, customers and communities.

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Whether you’re a current employee looking to elevate your career, or a potential applicant seeking to join a dynamic organisation committed to leadership excellence, the Catalyst Programme awaits.

 A World FM Day Celebration: Stuart Beards, Security Operations Director

Posted on by stephanieamata

 Stuart is an OCS Operations Director for the Security Division, he ensures our operational teams are delivering the highest standards of contract delivery for our customers, whilst supporting our front-line colleagues with the resources and equipment to perform their jobs safely. This strategic position within the division supports and manages the strategy set by the MD and Business Director. 

Continuing our celebrations of World FM Day, we are focusing on Stuart’s FM career, how his security expertise integrates within the wider FM business and how he sees the FM industry shaping up in the years ahead. 

After leaving the Royal Marines in 2017, Stuart started his journey in security and FM as a security officer and over the following four years continued to progress, becoming the duty security manager of the largest nuclear construction project in Europe. But Stuart’s progression wasn’t limited to his security career, he also pushed himself academically, achieving qualifications like NEBOSH, an honours BSc Degree in Risk and Security Management, and PRINCE 2 project management among others. 

Stuart’s passion for security and protection continued to drive his progress, leading him to London as a security risk manager and then to Atalian Servest as a regional security operations manager. Shortly after joining Atalian, Stuart’s academic qualifications were crucial in supporting his team’s planning and successful delivery of two major events G7 and COP 26, which led him into a regional director position. More recently, following the merger of OCS and Atalian Servest and the subsequent acquisition of Profile Security, Stuart took on a new position within the business as the security operations director for South UK.

Stuart’s continued inspiration comes from a thirst for knowledge of all things security but he is also driven by the daily challenges that our industry presents, and helping customers find the right answers. “Our customers are coming to us for a solution, and I get to be part of the team that finds the right solution” 

The FM industry is about people, and Stuart is very much a people person which is important in a team-based environment. ”I enjoy visiting customers across various sectors as I get to see some amazing projects, buildings and people. The most inspiration that I take from the FM industry is the people who work within it. We are very much a people-led business”

“OCS has given me everything I need and more to ensure that I succeed. I have been fully supported by my line manager and was very lucky to be officially mentored by our UK and Ireland CEO, Daniel Dickson, whose insight and feedback were instrumental to my success”

While his drive and passion for learning have been the primary factors in his academic achievements, Stuart is quick to acknowledge the impact of having a supportive team that mentors its members and the vital role an organisation plays in its people’s personal development.

So for those considering a career within FM, how can Stuart’s lived experiences offer insight? Having started on the front line as a Security Officer, it was Stuart’s hunger to succeed that kept driving him forward, to continue learning and developing. He firmly believes that hard work pays off, and that attitude is often more important than ability. “It’s so important to have passion for what you do, that hunger to succeed is more important than ability if they lack that drive. You do need to work hard, learning and development should be continuous, and take all you can from the mentorship offered by your management team. No one knows everything, so build relationships with those who can support and guide you.”

For Stuart, the FM industry is heading towards an exciting future, where technology and automation will play a huge part in advancing and impacting the industry. In security, E-Guarding is the new exciting space being implemented, a blend of technological solutions and people to provide the best outcome for our customers, driven by data and insights. People will always be central within the FM industry, however, the more advanced technology becomes, the more we can tailor our services based on data, providing cost savings to our customers and improving site security through AI-detected threats. 

OCS Facilities Services

A World FM Day Celebration: Carl Gage, Regional Director, Hard Services

Posted on by stephanieamata

Carl is one of the Regional Directors within Technical Services that sits within the overall OCS Hard Services Business, responsible and accountable for six key customers across a number of services.

As part of our World FM Day celebrations, we are doing a deep dive into Carl’s FM career, to provide insight into the industry and inspire the next generation of FM professionals.

Carl’s entry into FM was varied, from catering in the military to becoming a Health and Safety Advisor, following his father’s footsteps. Eventually, Carl quickly moved into operations, which he has worked in for 8 years of his 12-year career in FM. “I have been extremely fortunate in my career to date and have been given some fantastic opportunities which I have grasped with both hands”. 

The world of FM is different every single day, but the main benefits are that you get to work with talented and like-minded colleagues and customers. What inspires Carl to work in FM is that many people bring so many different skills and experience which makes for a great team. “Every day is a learning experience which enables us to work smarter for our customers ultimately making the experience for their end users better each day”.

OCS gave Carl opportunities to grow by giving him autonomy and the ability to influence change, two crucial factors in facilitating career growth. 

“OCS is a fast-paced business and is growing all the time, which means the opportunities to grow come thick and fast which I will always take and run with”.

Carl’s key advice for anyone looking to get into FM would be to be open-minded, take nothing for granted and grasp all the opportunities that come your way. A career in FM has endless possibilities and many different paths that can be taken.

In Carl’s opinion, the future innovations in FM will vary from automation, data analytics, and many more, which will all impact our customers positively, but ultimately one thing to remember is that what makes FM so unique are the people that deliver the service to our customers. “Our people ultimately are the ones that make our customer experience greater daily. That is one of the reasons I’m passionate about OCS’s TRUE Values”. 

OCS Facilities Services