Jen Bates, Managing Director at OCS, shares her journey and offers valuable advice for women aiming to rise to management positions in the cleaning industry in her latest interview with Cleaning Magazine and these were our key takeaways:
- Empathy is Key: Empathy helps in understanding customer needs and fostering open communication, which is crucial for building a good reputation and managing diverse teams effectively.
- Right People in Right Roles: Focus on placing the right people in the right roles, regardless of gender. This approach has organically led to a more diverse team.
- Role Models and Mentorship: Having role models and mentors can inspire and guide women in their career paths. Sharing experiences and challenges can motivate others to succeed.
- Diverse Experiences Matter: A variety of life experiences, customer service skills, and different perspectives contribute to a successful leadership team. It’s important to recognise and leverage these qualities for the benefit of the business.
For the full article and more helpful tips for women aspiring to management in cleaning, please visit Cleaning Mag.
