OCS has secured a new five-year hard services contract with the Church of England Pensions Board, commencing on 30 March 2025. This partnership highlights our commitment to exceptional service and innovation across 1,200 residential properties for retired clergy and their families. The contract encompasses a range of services, including reactive and planned preventive maintenance, capital projects and a 24/7 desk.
Transparent Customer-Centric Approach
OCS’s success in securing this contract stems from its transparent, customer-focused approach. The introduction of advanced technology, including a dynamic scheduling tool and a transparent dashboard, ensures effective resource allocation and tenant communication. This “white glove treatment” guarantees residents receive timely updates and enhances their overall experience through greater visibility and predictability.
We have developed a robust mobilisation plan to ensure seamless service delivery. This plan includes comprehensive training programmes for helpdesk colleagues and engineers, focusing on customer service, safeguarding, and well-being.
Nationwide Service Delivery
We will be offering a comprehensive nationwide service. This approach provides residents with one point of contact for all their needs, promoting simplicity and efficiency. OCS’s personalised approach emphasises innovation and continuous improvement. The First Time Fix Principle resolves issues promptly, boosting service reliability and resident satisfaction.
Under this contract, we will deliver routine and reactive building repairs, maintenance, and statutory property safety checks across the Board’s portfolio of approximately 1,200 homes for retired clergy. The company’s extensive UK-wide network of mobile engineers ensures rapid response times and consistent coverage, regardless of location.
Commitment to Compliance and Sustainability
The partnership with the Church of England Pensions Board includes rigorous compliance support to help residents stay safe in their homes. The mobile engineering team will ensure that compliance is upheld across the UK-wide estate, aligning with high standards of property management and sustainability.
“OCS impressed us with their strong focus on quality and customer service. Residents can look forward to a range of improvements, including faster appointment scheduling and enhanced tracking of any follow-up repairs.”
Tom England
Pensions Board’s Director of Housing
“We are incredibly proud to have been chosen by The Church of England’s Pensions Board to maintain their homes. Our nationwide mobile engineering network allows us to deliver a high-quality, reliable repair and maintenance service that reflects the dedication and service retired clergy have given to the Church.”
Nick Maggs
Managing Director, OCS Hard Services UK
